logging in or signing up Front Office Overveiw sauravmangal Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1002 Category: Entertainment License: All Rights Reserved Like it (1) Dislike it (0) Added: September 09, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: connie0zheng (10 month(s) ago) Hi ! Can I download the PPT for my reference? Saving..... Post Reply Close Saving..... Edit Comment Close By: mani27mani (15 month(s) ago) can you allow me to downlaod the file whcih will be use full for me Saving..... Post Reply Close Saving..... Edit Comment Close By: devendragoswaami (20 month(s) ago) hiiiiiiiiiiiiiii friend please allow me to download this presentation Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Front Office Overview. : Front Office Overview. Presented by : Saurav Mangal. Summary Slide : Summary Slide The Arrival Chronology Diagram–Arrival Chronology Group Arrivals Departures Front Desk Operations Front Office Communications Front Office Staffing Front Office Manager Responsibilities The Arrival Chronology : The Arrival Chronology 75% of a guest’s satisfaction is determined during the registration process. The arrival chronology includes the following stages: Greeting Transition Registration Completion Slide 4: Transient Guest Group Arrival Valet Doorperson Bellstaff Front Desk Guest Room Concierge Remote Check-in Desk Departure. Dotted lines indicate possible outcomes. Red = transient, blue = group. Arrival Chronology Group Arrivals : Group Arrivals Different procedures take place when large numbers arrive at one time. They include: Remote Check-in Pre-key/key pack Group billing must be prearranged. Options are: Sign All Charges (SAC) Sign Room and Tax (SRT) Each Pays Own (EPO) Departures : Departures The three methods of checking out of a hotel: At the front desk Guest directed computer system Automated What are some similarities and differences between these three methods? Front Desk Operations : Front Desk Operations The primary function of front desk operations is checking guests into and out of the hotel. This entails: Processing individual reservations Maintaining room preferences Obtaining method of payment Why is accurate blocking of rooms so important? Front Office Communications : Front Office Communications Because of the importance of communications within the front office, different methods are used to ensure all areas have accurate information: Group Résumé Pass On Log Informal break room discussions and posted information Front Office Staffing : Front Office Staffing Staffing within the front office is divided into three shifts: AM PM Night Audit A “Swing” shift may be added as needed Shift levels are based on occupancy and labor forecasts. You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Front Office Overveiw sauravmangal Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1002 Category: Entertainment License: All Rights Reserved Like it (1) Dislike it (0) Added: September 09, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: connie0zheng (10 month(s) ago) Hi ! Can I download the PPT for my reference? Saving..... Post Reply Close Saving..... Edit Comment Close By: mani27mani (15 month(s) ago) can you allow me to downlaod the file whcih will be use full for me Saving..... Post Reply Close Saving..... Edit Comment Close By: devendragoswaami (20 month(s) ago) hiiiiiiiiiiiiiii friend please allow me to download this presentation Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Front Office Overview. : Front Office Overview. Presented by : Saurav Mangal. Summary Slide : Summary Slide The Arrival Chronology Diagram–Arrival Chronology Group Arrivals Departures Front Desk Operations Front Office Communications Front Office Staffing Front Office Manager Responsibilities The Arrival Chronology : The Arrival Chronology 75% of a guest’s satisfaction is determined during the registration process. The arrival chronology includes the following stages: Greeting Transition Registration Completion Slide 4: Transient Guest Group Arrival Valet Doorperson Bellstaff Front Desk Guest Room Concierge Remote Check-in Desk Departure. Dotted lines indicate possible outcomes. Red = transient, blue = group. Arrival Chronology Group Arrivals : Group Arrivals Different procedures take place when large numbers arrive at one time. They include: Remote Check-in Pre-key/key pack Group billing must be prearranged. Options are: Sign All Charges (SAC) Sign Room and Tax (SRT) Each Pays Own (EPO) Departures : Departures The three methods of checking out of a hotel: At the front desk Guest directed computer system Automated What are some similarities and differences between these three methods? Front Desk Operations : Front Desk Operations The primary function of front desk operations is checking guests into and out of the hotel. This entails: Processing individual reservations Maintaining room preferences Obtaining method of payment Why is accurate blocking of rooms so important? Front Office Communications : Front Office Communications Because of the importance of communications within the front office, different methods are used to ensure all areas have accurate information: Group Résumé Pass On Log Informal break room discussions and posted information Front Office Staffing : Front Office Staffing Staffing within the front office is divided into three shifts: AM PM Night Audit A “Swing” shift may be added as needed Shift levels are based on occupancy and labor forecasts.