Communication and the Workplace Presentation - Ass 3

Views:
 
Category: Entertainment
     
 

Presentation Description

No description available.

Comments

Presentation Transcript

Customer Care: Communicating within your role :

Customer Care: Communicating within your role

What is Communication?:

What is Communication?

Slide3:

VERBAL NON-VERBAL GRAPHIC Spoken or written word e.g face to face conversation, email, written document or telephone conversation. Communication via graphics, shapes, diagrams and lines e.g Stop or No Smoking signs Communication via avenues other than written or spoken word or graphics e.g Body language, facial expression, physical contact.

Who do we communicate within your role?:

Who do we communicate within your role? Customers Franchisees Merchandisers Techs Each other How do we communicate with these people? Phone Email Social Media Text

How can we apply this to our role?:

How can we apply this to our role? Actively listen when communicating Clearly and openly provide information that is relevant Use simple language that is easy to understand, no technical jargon etc Ask questions in order to understand and show interest Communicate using the correct medium Ensure body language and voice is positive which tailoring approach to receiver Accept feedback and use it as an opportunity to learn What is effective communication? The intended message of the sender is received by the receiver.

How will effectively communicating help you perform your role?:

How will effectively communicating help you perform your role?

authorStream Live Help