Chapter 9Human Resource Management :FOM 9.1 Chapter 9Human Resource Management


Human Resource Management :FOM 9.2 Human Resource Management The integration of all processes, programs, and systems in an organization that ensure staff are acquired and used in an effective way


Strategic Human Resource Management (Exhibit 9-1) :FOM 9.3 Strategic Human Resource Management (Exhibit 9-1) External Environment Organization HR planning Recruitment Selection Organizational and work design Training and development Performance review Compensation Labour relations


Strategic Importance of HRM :FOM 9.4 Strategic Importance of HRM Can establish an organization’s sustainable competitive advantage Shortfall of 500 million workers Requires fundamental change in how managers think about employees Partners and Investments Need to consider outsourcing certain HR transactions But then what does the HR dept. do?


Legal Environment of HRM :FOM 9.5 Legal Environment of HRM Federal and provincial governments influenced HRM through laws and regulations Huge increase in this since 1960’s Employers must ensure that managers understand their obligations and comply Four primary areas of employment legislation Lets look at the Main One


Human Rights Legislation :FOM 9.6 Human Rights Legislation Has the most impact on HR decisions Protects individuals and groups from discrimination Protects employees from harassment--both workplace and sexual Consider the time, (which translates to money), that managers spend on HRL


Other Employment Legislation :FOM 9.7 Other Employment Legislation Employment standards Basic or minimum employment conditions in an organization Minimum wage, hours of work, OT pay Health and safety Healthy and Safe work Environment On the Job Injuries Labour relations Relationship between union and employer Not all organizations are covered by Labour Relations


Global Laws and HRM :FOM 9.8 Global Laws and HRM Laws and regulations are not the same throughout the world Working Conditions, Pay, H&S Important for manage to know the legislation in the country in which they are working


Slide 9:FOM 9.9 Human Resource Planning Assessing Future Human Resource Needs Assessing Current Human Resources Developing a Program to Meet Needs


HR Planning :FOM 9.10 HR Planning We have found the gap, how do we fill this void? How much time should we spend on identifying the right person? Lets follow the trail of what it takes to hire a new team member in an oganization.


Recruitment :FOM 9.11 Recruitment Process of locating, identifying, and attracting capable candidates Can be for current or future needs Critical activity for some corporations. What sources do we use for recruitment


Slide 12:FOM 9.12 Recruitment Sources Internal Searches Employee Referrals Employee Leasing Temp Services Employment Agencies Advertisements School Placement


Selection :FOM 9.13 Selection Prediction exercise Thus, Not Perfect Decision-making exercise Purpose is to hire the person(s) best able to meet the needs of the organization Tied Back to Strategy


Selection :FOM 9.14 Selection Are there ways that managers can ensure that the decision achieves the desired outcome? (time and time again) Yes, use HR Tools which are Reliable & Valid


Reliability :FOM 9.15 Reliability Degree to which selection tool measures the same thing consistently Can be a test or an interview Same questions need to be asked.


Validity :FOM 9.16 Validity Relationship between selection tool and appropriate criterion What a selection technique measures and how well it measures Must be proven and relevant to job Eg: keyboarding skills for data entry clerk.


The Effectiveness of Interviews :FOM 9.17 The Effectiveness of Interviews Prior knowledge about an applicant Attitude of the interviewer The order of the interview Negative information The first five minutes The content of the interview The validity of the interview Structured versus unstructured interviews


Common Types of Interviews :FOM 9.18 Common Types of Interviews Non-directive Most Latitude Questions are open ended This can get you into trouble Behavioural Description As about a situation you have experienced. Structured Panel Situational Why is a Situational Analysis Good.


Interview Questions :FOM 9.19 Interview Questions Lets come up with some interview questions!


Written Tests :FOM 9.20 Written Tests Intelligence General aptitude Ability Interest


Reference Checks :FOM 9.21 Reference Checks Potential employer seeks to verify information Important to have well-constructed questions Can you Outsource This? How far can you dig?


Your Hired :FOM 9.22 Your Hired Now What? Most Important Stage


Orientation :FOM 9.23 Familiarization to Organization and its Values Improved Success On the Job Minimizes Turnover Orientation Process to introduce new employees to organization Familiarize new employee to job and work unit Help employee to understand values, beliefs, and acceptable behaviours


Training and Development :FOM 9.24 Training and Development Learning experience that seeks relatively permanent change Involves changing skills, knowledge, attitudes or behaviours Training tends to be done for current job Develop usually means acquiring skills for future work


Employee Training :FOM 9.25 Employee Training What deficiencies, if any, does job holder have in terms of skills, knowledge, abilities, and behaviours? What behaviours are necessary? Is there a need for training? What are the strategic goals of the organization? What tasks must be completed to achieve goals?


Training :FOM 9.26 Training Can you Train Someone out of a job?


Performance Management :FOM 9.27 Performance Management Integration of management practices that includes a formal review of employee performance How often should this take place? Includes establishing performance standards and reviewing the performance Means to ensure organizational goals are being met


Slide 28:FOM 9.28 Multiperson Graphic Rating Scales Critical Incidents Written Essay BARS Performance Review Methods 360-Degree Review MBO


If Performance Falls Short :FOM 9.29 If Performance Falls Short Train Discipline Coach Out the Door


Compensation Management :FOM 9.30 Compensation Management Process of determining cost-effective pay structure Designed to attract and retain Provide an incentive to work hard Structured to ensure that pay levels are perceived as fair


Factors That Influence Compensation :Factors That Influence Compensation Level of Compensation and Benefits FOM 9.29 Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Source: Management, Seventh Canadian Edition, by Stephen P. Robbins, Mary Coulter, and Robin Stuart-Kotze, page 274. Copyright © 2003. Reprinted by permission of Pearson Education Canada Inc.


Employee Benefits :FOM 9.32 Employee Benefits Indirect financial rewards Designed to enrich employees’ lives Vary widely in scope Costs range from 30% to 40% of payroll costs


Health and Safety :FOM 9.33 Health and Safety Employers are responsible for ensuring a healthy and safe work environment Employees are required for follow instructions and any legal requirements Workplace violence is a growing concern


Labour Relations :FOM 9.34 Labour Relations Relationship between union and employer Union functions as the voice of employees Collective bargaining is a process to negotiate terms and conditions of employment Bargaining produces a written document called a collective agreement