Slide 1: EFFECTIVE COMMUNICATION
Slide 2: WHAT IS COMMUNICATION ? Art of getting your message effectively through
Spoken words
Body Language
Written words
Visuals
Slide 3: WHY DO WE COMMUNICATE ? We communicate to:
Share our ideas, opinions and emotions
Achieve joint understanding
To get things done
Receive and provide information
Reach decisions
To influence others
Develop relationships
Slide 4: DEFINITION OF COMMUNICATION The exchange of thoughts, messages, or the like, as by speech, signals or writing.
To express oneself in such a way that one is readily and clearly understood.
Communication is shared feelings/shared understanding.
If you can honestly achieve that goal, you are communicating.
Slide 5: METHODS OF COMMUNICATION One- Way
Memo, fax, e-mail, voice mail, letter
Two- Way
Phone call, in-person.
Collaborative
Team meetings, consulting, consensus, decision making,
group problem solving.
Slide 6: COMMUNICATION ADVANTAGES Increase productivity.
Reduce stress.
Better understand what others are saying.
Better understand how to get your message across.
Enhance relationships.
Save time and money.
Slide 7: THE COMMUNICATION PROCESS
Slide 8: BARRIERS TO EFFECTIVE COMMUNICATION Language
Defensiveness, distorted perceptions, guilt, transference,
distortion from the past.
Misreading of body language
Noisy Transmission
Receiver Distortion
Power Struggles
Self-fulfilling assumptions
Language-different level of meaning
Managers hesitation to be candid
Assumptions
Distrusted Source
Perceptual Biases
Interpersonal Relationships
Cultural Differences
Slide 9: NON – VERBAL COMMUNICATION IS MADE UP OF
THE FOLLOWING PARTS Visual
Tactile
Vocal
Use of time, space, and image
Slide 10: GOLDEN RULES FOR EFFECTIVE COMMUNICATION Improve pronunciation and diction
Spruce up your writing skills
Five exercises to practice every day
Slide 11: BARRIERS TO EFFECTIVE COMMUNICATION
IN ORGANIZATIONS Physical barriers
System design
Attitudinal barriers
Encoding barriers
Transmiting barriers
Decoding barriers
Responding barriers
Slide 12: 10 TIPS TO IMPROVE YOUR COMMUNICATION Pay attention
Be consistent
A rose by any other name
Common ground
Have a stake
Believe you are an effective communicator
Be genuine
Strategically read the other speaker
Breath
Never argue
Slide 13: THANK YOU
DESIGNED BY:
D. SAMUEL MANIRAJ. MBA.,M.Com.,M.Phil.,MA.,PGDCA.,ADCHN.,
CHENNAI, TAMIL NADU,
INDIA.