EFFECTIVE COMMUNICATION

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EFFECTIVE COMMUNICATION

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WHAT IS COMMUNICATION ? Art of getting your message effectively through Spoken words Body Language Written words Visuals

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WHY DO WE COMMUNICATE ? We communicate to: Share our ideas, opinions and emotions Achieve joint understanding To get things done Receive and provide information Reach decisions To influence others Develop relationships

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DEFINITION OF COMMUNICATION The exchange of thoughts, messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and clearly understood. Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating.

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METHODS OF COMMUNICATION One- Way Memo, fax, e-mail, voice mail, letter Two- Way Phone call, in-person. Collaborative Team meetings, consulting, consensus, decision making, group problem solving.

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COMMUNICATION ADVANTAGES Increase productivity. Reduce stress. Better understand what others are saying. Better understand how to get your message across. Enhance relationships. Save time and money.

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THE COMMUNICATION PROCESS

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BARRIERS TO EFFECTIVE COMMUNICATION Language Defensiveness, distorted perceptions, guilt, transference, distortion from the past. Misreading of body language Noisy Transmission Receiver Distortion Power Struggles Self-fulfilling assumptions Language-different level of meaning Managers hesitation to be candid Assumptions Distrusted Source Perceptual Biases Interpersonal Relationships Cultural Differences

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NON – VERBAL COMMUNICATION IS MADE UP OF THE FOLLOWING PARTS Visual Tactile Vocal Use of time, space, and image

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GOLDEN RULES FOR EFFECTIVE COMMUNICATION Improve pronunciation and diction Spruce up your writing skills Five exercises to practice every day

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BARRIERS TO EFFECTIVE COMMUNICATION IN ORGANIZATIONS Physical barriers System design Attitudinal barriers Encoding barriers Transmiting barriers Decoding barriers Responding barriers

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10 TIPS TO IMPROVE YOUR COMMUNICATION Pay attention Be consistent A rose by any other name Common ground Have a stake Believe you are an effective communicator Be genuine Strategically read the other speaker Breath Never argue

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THANK YOU DESIGNED BY: D. SAMUEL MANIRAJ. MBA.,M.Com.,M.Phil.,MA.,PGDCA.,ADCHN., CHENNAI, TAMIL NADU, INDIA.

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