Slide 2:
EFFECTIVE LISTENING Listening is a learnable skill. Unfortunately,
it is not typically taught along with other
communication skills at home or in school.
Slide 3:
THE THREE BASIS LISTENING MODES: 1.Competitive or Combative Listening
We are more interested in promoting
our own point of view than in understanding
or exploring someone else’s view.
2.In Passive ore Attentive listening
We listen from our frame of reference.
We filter whatever is said based on our belief,
values and experiences.
3.Active or reflective listening
In active listening we are also
Genuinely interested in understanding what
The other person is thinking.
Slide 4:
LEVEL OF COMMUNICATION Clichés
Facts
Thoughts and beliefs
Feelings and emotions
Slide 5:
CHARACTERISTICS OF ACTIVE LISTENING ARE; Emphasizing on listening than talking
Understanding personal feeling, beliefs
and positions rather than obstruct ideas
Following the speaker rather than leading
the area, we think we should be exploring
Clarifying the speakers thoughts and feelings
Responding to speakers feelings beliefs and positions.
Slide 6:
FIVE EFFECTIVE FACTORS, WHICH INFLUENCE ACTIVE LISTENING Motivation
Concentration
Empathy
Knowledge
Emotion
Slide 7:
RULES OF GOOD LISTENING Create a space
Hold your judgments
Don’t be defensive
Open your mind
Focus
Paraphrase
Remember names
Question
Be aware
Stop talking
Slide 8:
THANK YOU
DESIGNED BY:
D. SAMUEL MANIRAJ. MBA.,M.Com.,M.Phil.,MA.,PGDCA.,ADCHN.,
CHENNAI, TAMIL NADU,
INDIA.