Strategic_Plan_Pres_SAM

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STRATEGIC PLAN PRESENTATION:

STRATEGIC PLAN PRESENTATION SAMANTHA MCKINNEY-YORO GRAND CANYON UNIVERSITY LEADING AS A GENERAL MANAGER LDR-620 BRIAN GAHAN DECEMBER 14, 2016

STRATEGIC GOAL(S):

STRATEGIC GOAL(S) 1) Increase ways to communicate to staff why preventative health measures save lives 2) Decrease the disparity between African American and Caucasians with hypertension and other care gaps such as lack of colon cancer, diabetic and cholesterol screenings.

SWOT ANALYSIS:

SWOT ANALYSIS STRENGTHS : SAVING LIVES THROUGH PREVENTION BETTER COORDINATED CARE ELECTRONIC RECORDS ALLOW QUICK VISIBLE RESULTS SEEN BY ALL DEPARTMENTS INTEGRATIVE CARE-HAVING CARE GAPS MET IN ANY AMBULATORY DEPARTMENT WEAKNESS: LACK OF COMMUNICATION FROM LEADERSHIP TO STAFF ON THE “WHY” PREVENTION IS ESSENTIAL LACK OF CLARITY FOR EXPECTATIONS BEING AN HMO LIMITS PATIENT ABILITY TO GET THEIR PREVENTATIVE CARE ELSEWHERE IF DESIRED OPPORTUNITIES : CAPTURING CARE GAPS IN DIVERSE POPULATIONS WITH HIGHER DISPARITIES OPTIONS FOR WAYS TO RELAY INFORMATION AND ENCOURAGE PATIENTS TO BE SEEN FOR THEIR PREVENTATIVE MEASURES THREATS : INCREASES RISK OF NOT BEING ABLE TO DECREASE DISPARITIES DUE TO LACK OF COMMUNICATION HIGHER NUMBER OF PATIENTS WITH CHRONIC CONDITIONS, COMORBIDITIES OR DISPARITY

Strategy Map:

Strategy Map Builds positive relationships between all stakeholders Increase staff productivity and patient well-being Builds teams engaged in promoting preventative care measures Improves innovative ways to capture care gaps Improves the quality of care given Builds trust through positive encounters

ACTION PLAN:

ACTION PLAN Management by Objectives (MBO)- “Helps employees see how their job and performance contribute to the organization” (Daft, 2012). Standing Plans- O rganizational policies and procedures that protect patients and provide appropriate care. Standing plans help promote the strategic goal by setting guidelines that should be followed when educating the “why”. Non-Programmed Decision- The strategic goal is unique to family medicine/ambulatory care. I dentify gaps in care, how staff is currently dealing with disparities and how they interact with patients to get them to take care of their preventative measures.

ACTION PLAN:

ACTION PLAN Business functions- Human resources, operations and marketing are key for the plan to succeed. Innovation contingency- provides important environmental factors that could impact the goal(s). Stretch goals- help with staff buy-in by striving for more than what’s expected. Enhance collaboration. Leadership strategies- Build and maintain trust through transparency, the use of multiple modalities of communication and resources.

COMMUNICATION PLAN:

COMMUNICATION PLAN WHAT IS BEING ACHIEVED? WHY IS THIS THIS BEING DONE? FOR WHOM AND WHEN ? What? Better communication to staff and a reduction in disparities and care gaps based on achievement of preventative measures Why? To improve patient outcomes, reducing risks of comorbidities and to improve staff performance and morale as they now understand the purpose of their assignment.

COMMUNICATION PLAN:

COMMUNICATION PLAN WHAT IS BEING ACHIEVED? WHY IS THIS THIS BEING DONE? FOR WHOM AND WHEN ? Who? Patients, staff, physicians and staff. Each stakeholder has an important role in the success of the plan. Without staff understanding and buy-in, it will not succeed. Without patient involvement, there is no goal and without the support from physicians and management, the purpose is lost. When? Effective immediately with monthly follow-up

CONCLUSION:

CONCLUSION Preventative care helps save lives. Leaders can do a better job of explaining this to staff for improvement in patient care. This can be done with improved communication processes; the use of multiple modalities, resources and tools. Thank you! Any questions?

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