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qm

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Presentation Transcript

Slide 1: 

1 25th June 2008 WELCOME TO QUALITY MANAGEMENT MODULE Sanjay Kumar

Slide 2: 

2 QM Module

Slide 3: 

3 QM Module General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes

QM Overview : 

4 QM Overview Business Scenario :

QM Integration : 

QM Integration

QM Overview : 

6 Planning QM Overview

Slide 7: 

7 QM Overview

Slide 8: 

8 QM Overview

Slide 9: 

9 QM Overview

Slide 10: 

10 QM Overview

Slide 11: 

11 QM Overview

Slide 12: 

12 QM Overview

Slide 13: 

13 QM Module - General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes

Slide 14: 

14 QM Overview

Quality Planning : 

15 Quality Planning Inspection Planning Inspection Plan Master Recipes Basic Data Catalog / Selected Sets Master Inspection Characteristics Class Characteristics Inspection Method Sampling Procedure / Sampling Scheme Work Center Logistic Master Data Material master QM-View Quality Info Record

Quality Planning : 

16 Quality Planning Inspection Plan Structure :

Slide 17: 

17 Quality Planning Inspection Plan : Inspection plans is used to describe how a quality inspection should be performed for one or more materials. Define in the inspection plan in which order individual inspection operations should occur and which inspection characteristics should be inspected, using which inspection specifications. Inspection plans for different uses (for Example goods issue inspection, Inprocess Inspection, Inspection during Sales etc.).

Quality Planning : 

18 Quality Planning Basic Data : Master Inspection Characteristics

Slide 19: 

19 Quality Planning Master Inspection Characteristics : Inspection characteristic describes WHAT needs to be inspected. MIC can be either Qualitative or Quantitative and intended for repetitive use. Catalogs & inspection Methods are assigned to MICs Defect Catalogs are assigned in case Defect Recording is required. Control Indicators defines the parameters for Result recording of the MIC & Result analysis.

Quality Planning : 

20 Quality Planning Basic Data : Usage of Catalog

Quality Planning : 

21 Quality Planning

Slide 22: 

22 Quality Planning Catalog : The catalog contains unique, non-numerical data in the system that is defined at client or plant level. Can define our own code groups and codes for each catalog type. Directly assign catalogs to master inspection characteristics Use the catalogs to make it easier to record inspection results, defects, and defect locations during inspection lot processing

Quality Planning : 

23 Quality Planning Basic Data : Inspection Method

Slide 24: 

24 Quality Planning Inspection Method: An inspection method describes how the inspection to be carried out for an inspection characteristic. Common family of components which are inspected under standard specifications, norms etc can be treated as inspection method which will be assigned to master inspection characteristic Up to ten inspection methods can be assigned to a master inspection characteristic, however only one inspection method can be assigned to the planned characteristic. Inspection method is maintained at plant level and validity from effective date. Inspection method identifier is optional Text, Long Text, Inspector Qualification to be entered on data screen for every inspection method

Quality Planning : 

25 Quality Planning Quality Info Record : When a quotation or purchase order is created, the system checks whether a Q-info record is required and available for the combination of material and vendor. A check is made to determine whether the purchase order can be released Specify a status profile for releasing the supply relationships as well as the QM system of the material-vendor combination in the Q-info record This facilitates the inspection or perform a goods receipt inspection and/or source inspections

Slide 26: 

26 QM Module General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes

Slide 27: 

27 QM Overview

Quality Inspection : 

28 Quality Inspection Inspection Lot Creation Manual / Automatic Lot Stock / Non-Stock relevant Lot Result Recording Quantitative / Qualitative / Calculated chars Single/Multiple recording Valuation with specification Defect Recording : For deviation Manual / Auto creation Continued with notification : Background process Usage Decision UD code / Stock Posting / Quality Score Calculation

Quality Inspection : 

29 The inspection lot represents the request to a plant to perform a quality inspection on a certain quantity of a material. Quality Inspection Inspection Lot :

Quality Inspection : 

30 Quality Inspection Inspection Lot : General

Quality Inspection : 

31 Quality Inspection Inspection Process : Result Recording

Quality Inspection : 

32 Quality Inspection Defect recording business scenario :

Quality Inspection : 

33 Quality Inspection Usage Decision – Effects :

Slide 34: 

34 QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes

Slide 35: 

35 QM Overview

Quality Certificate : 

36 Quality Certificate Incoming Vendor certificate against Good receipt Outgoing Certificate Profile - Certificate Planning - Certificate Processing

Quality Certificate : 

37 Quality Certificate

Slide 38: 

38 QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes

Slide 39: 

39 QM Overview

Quality Notification : 

40 Quality Notification Notification Type Vendor problem Internal problem Customer complaint Notification Process Automatic trigger from defect recording / Manual creation. Predefined codes as per catalog used in Item / Task / Activity Catalog maintained at client level. Task completion for notification closure Standard report for notification.

Quality Notification : 

Quality Notification Elements:

Quality Notification : 

42 Quality Notification Purpose : To record & process different types of problems.. To analyze the defects & monitor the correction of these defects.

Slide 43: 

43 QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment Management QM Integration with Other Modules Standard Reports Benefits Processes

Slide 44: 

44 QM Overview

Test Equipment Management : 

45 Test Equipment Management Purpose : To ensure that the Test Equipment ( which is used for Inspection ) continues to meet the pre-defined specifications. Process: Creation of Equipment Maintenance task list Maintenance plan Scheduling the Plan Processing of Calibration order (Internal / External) Creation of the lot Result recording Defect recording Usage decision Notification processing for any deviation.

Slide 46: 

46 QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes

QM Integration : 

QM Integration

QM integration : 

48 QM integration

QM integration : 

49 QM integration Material Management Manages quality information for materials, vendors Releases vendors; Monitors their QM systems Manages the release status of delivery relationships, for example Vendor approval, Sample Approval etc Evaluates vendors on the basis of quality using quality scores from audits, goods receipt inspections, and problem notifications. Requests quality certificates and monitors their receipt. Tracking of vendor certificates. Triggers source inspections to be carried out at the vendor’s premises before the vendor is due to make a delivery - Source inspection. Triggers inspections for goods movements, for example, goods receipt Blocks payments until Inspection Lots are accepted

QM integration : 

50 QM integration Production Planning Batch management Handles inspection characteristics and setup characteristics for operations Manages quality inspections for manufacturing orders Handles in-process inspections during production at freely defined inspection Points- In-process Inspection (Qty/time based) Scrapping procedures Triggers final inspection upon goods receipt from production Confirms quality and quantity information for manufacturing orders Monitors production quality with the help of control charts and determines process capability. Manages problems in production using quality notifications and by processing corrective tasks

QM integration : 

51 QM integration Sales and Distribution Batch allocation during delivery of finished goods Customer Complaints Handling Manages customer-related quality information Triggers an inspection at shipping when the delivery is created- Lot Creation thro PGI for Sales Inspection Lot Creation thro PGR for Customer Returns Creates quality certificates with the delivery Plant Maintenance Equipment related data maintenance Calibration

Slide 52: 

52 QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes

Reports : 

53 Reports

Slide 54: 

54 Reports

Slide 55: 

55 Reports

Slide 56: 

56 Reports

Slide 57: 

57 Reports

Slide 58: 

58 QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes

Benefits : 

59 Benefits BENEFITS : Comprehensive master data maintenance by system. Stocks in Quality till inspection is completed. Inspection Results are available on line, hence retrieval is will be easy and trends/SPC of characteristics can be viewed on line Quality Score for vendor is based on U D. Standardized methodology for complaint reporting and analysis. Calibration frequency scheduled by system for instruments. Standard reports for analysis and review.

Slide 60: 

60 QM Module : General Quality Planning Quality Inspection Quality Certificate Quality Notification Test Equipment management QM Integration with Other Modules Standard Reports Benefits Processes

Slide 61: 

61 QM Processes QM Master Data Incoming Inspection In Process Inspection Final Inspection Stock Transfer Inspection Customer Complaints and Return Miscellaneous Inspection Calibration Inspection

Slide 62: 

62 1. QM Master Data

QM Master Data : 

63 QM Master Data 1. Material master : MM01,MM02,MM03 2. Inspection Method : QS31,QS32,QS33 3. MIC : QS21,QS23,QS24 4. Equipment Master : IE01,IE02,IE03 5. Catalog : QS41,QS42 6. Selected Set : QS51,QS52 7. Sampling Procedure : QDV1,QDV2,QDV3 8. Inspection plan : QP01,QP02,QP03 9. Maintenance Task list : IA01,IA02,IA03 10.Quality info Record : QI01,QI02,QI03 Create (One time only) Change (many times) Display (any time)

Slide 64: 

64 2. Incoming Inspection

Incoming Inspection : 

65 Incoming Inspection GR-MIGO Posting by MM Inspection Lot : Type 01 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Result Usage Decision (QA11) - Stock Posting Quality Score updation UD code Valuation Inspection lot completion Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) Incoming Insp Notification Closure Not Ok OK Quality Notification

Slide 66: 

66 3. In-Process Inspection

In-process Inspection : 

67 In-process Inspection Order create by PP Inspection Lot : Type 03 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Result Valuation is required on each recording Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) In-process Materials Notification Closure Not Ok OK Lot Usage Decision Quality Notification

Slide 68: 

68 4. Final Packing Inspection

Final Inspection : 

69 Final Inspection GR Posting by PP Inspection Lot : Type 04 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Result Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) Final Inspection Notification Closure Not Ok OK Usage Decision (QA11) - Stock Posting in Silo Quality Score updation UD code Valuation Inspection lot completion Quality Notification

Slide 70: 

70 5. Stock Transfer Inspection

Stock Transfer Inspection : 

71 Stock Transfer Inspection Stock Transfer GR Posting by MM Inspection Lot : Type 08 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Result Usage Decision (QA11) - Stock Posting Quality Score updation UD code Valuation Inspection lot completion Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) Plant to Plant Notification Closure Not Ok OK Quality Notification

Slide 72: 

72 6. Customer complaint and Returns

Customer Rejection : 

73 Customer Rejection Post Goods Receipt to storage loc using VL01n for Inspection lot creation. Create Notification Result Recording for investigation finding Defect Recording Create Return Sale Order by SD thro VA01 Inspection Lot : Type 05 created and viewed thro QA32 Task Completion and Notification closure Generate Report Usage Decision for the Lot Notifications Process contains : Customer Details / Sale order Complaint type and rejection details Partners and Coordinator Internal and External failures Causes (Root Cause) Tasks (Corrective Action ) Activities (Preventive Action) Classification of customer complaint

Customer complaint : 

74 Customer complaint Task Completion and Notification closure Generate Report Notification Raised by SD Notifications Process contains : Customer Details / Sale order Complaint type and rejection details Partners and Coordinator Internal and External failures Causes (Root Cause) Tasks (Corrective Action ) Activities (Preventive Action) Send to Concerned Personnel for actions

Slide 75: 

75 7. Miscellaneous Inspection

Miscellaneous Inspection : 

76 Miscellaneous Inspection Manual Lot Creation using QA01 Manual Lot origin :Type 89 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Result Usage Decision (QA11) - Quality Score updation UD code Valuation Inspection lot completion Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) Miscellaneous Inspection (Audit/Reverse Engg) Notification Closure Not Ok OK Quality Notification

Slide 77: 

77 8. Calibration Inspection

Internal Calibration : 

78 Internal Calibration Calibration Order Searching thro IW39 Inspection Lot list :Type 14 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Result Usage Decision (QA11) - UD code Valuation Inspection lot completion Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) QC Equipment Notification Closure Not Ok OK Master Data : Equipment Master : IE01,IE02,IE03 Maintenance Task list : IA01,IA02,IA03 Maintenance Plan : IP41 Scheduling : IP10 Quality Notification

External Calibration : 

79 External Calibration Create service entry sheet by MM thro ML81N Inspection Lot list :Type 14 created and viewed thro QA32 Result Recording (QE51n) for inspection characteristics Result Usage Decision (QA11) - UD code Valuation Inspection lot completion Defect Recording in RR Notification Creation (QM01) Background Notification processing (QM02) Lab Equipment to be calibrated by external Notification Closure Not Ok OK Service Entry Sheet completion / MIRO Processing by QM Create Purchase Order and Gate Pass by MM thro ME21N Calibration Order Searching thro IW39 Calibration Order Processing thro IW32 If Inspection Lot not required Master Data : Equipment Master : IE01,IE02,IE03 Maintenance Task list : IA01,IA02,IA03 Maintenance Plan : IP41 Scheduling : IP10 Quality Notification

Thank you : 

80 Thank you