Non Verbal Communication

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What you are, speaks so loudly that I cannot hear what you are saying. Ralph Waldo Emerson

NON VERBAL COMMUNICATION:

NON VERBAL COMMUNICATION RUCHI BHANDARI

WHAT IS NON VERBAL COMMUNICATION?:

WHAT IS NON VERBAL COMMUNICATION? Communicating through bodily movements and other forms of wordless channels. It stands for the innermost, instinctual form of human communication.

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Verbal channel is used primarily for conveying information while Non verbal channel is used for negotiating interpersonal attitudes and in some cases, is a substitute of verbal message.

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55% 7% Albert Mehrabian

The Functions of Nonverbal Messages:

The Functions of Nonverbal Messages According to Burgoon and Saine , nonverbal messages have several functions: Nonverbal messages often repeat or reinforce a verbal message. Nonverbal messages may also work to complement a verbal message. Nonverbal messages can sometimes contradict verbal messages. Nonverbal messages may also serve to substitute for verbal messages. Nonverbal messages often are used to regulate verbal messages.

Types of nonverbal messages:

Types of nonverbal messages Kinesics Chronemics Proxemics Haptics Colour Artifactual Paralanguage

kinesics:

kinesics Kinesics , or body language, is one of the most powerful ways that humans can communicate nonverbally. It is used to portray moods and emotions and to emphasize or contradict what is being said.

KINESICS:

KINESICS Posture Gesture Facial expression Eye contact / occulesics .

Posture :

Posture OPEN / CLOSED People with arms folded and legs crossed and bodies turned away are signaling that they are rejecting messages. People showing open hands, fully facing you and both feet planted on the ground are accepting them. FORWARD/ BACK When people are leaning forward and pointing towards you they are actively accepting or rejecting the message. When they are leaning back, looking up at the ceiling, doodling on a pad, cleaning their glasses they are either passively absorbing or ignoring it.

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Open body Closed body

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Hiding something but what? Not open to communicn Closed mind Hostile attitude Testing interest Think u r stupid Something to hide Impatient to leave insecure Lying?

Gestures:

Gestures

Money has a Direct Relation with the Gesture:

Money has a Direct Relation with the Gesture Wrinkled purse make wrinkled faces. (English proverb)

Facial expressions:

Facial expressions

Chronemics:

Chronemics Chronemics is the study of the use of time in nonverbal communication . The way we perceive time , structure our time and react to time is a powerful communication tool, and helps set the stage for the communication process

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time perceptions include Punctuality, willingness to wait, and interactions. The use of time can affect lifestyles, daily agendas, speed of speech, movements and how long people are willing to listen. Time can also be used as an indicator of status. For example, in most companies the boss can interrupt progress to hold an impromptu meeting in the middle of the work day, yet the average worker would have to make an appointment to see the boss

Proxemics:

Proxemics The term proxemics was introduced by anthropologist Edward T. Hall in 1966. Proxemics is the study of set measurable distances between people as they interact.

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Public space Social space Personal space Intimate space 25 ft 12 ft 4 ft 1.5 ft

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Cultural differences abound; for instance, in Italy and Latin America the personal space distance is much smaller than in Great Britain and Sweden. So when someone from Sweden travels to Italy, he or she is likely to feel quite uncomfortable interacting with a local person whose concept of personal space is quite different.

Haptics:

Haptics Haptics refers to the sense of touch Greek ἅπτω = "I fasten onto, I touch"). Haptics is the study of touching as nonverbal communication. Touches that can be defined as communication include handshakes, holding hands, kissing (cheek, lips, hand), back slap, "high-five", shoulder pat, brushing arm, etc. Each of these give off nonverbal messages as to the touching person's intentions/feelings. They also cause feelings in the receiver, whether positive or negative

Colour:

Colour While perceptions of colour are somewhat subjective,there are some colour effects that have universal meaning. For example: Colours in the red area of spectrum are known as warm colours & evoke emotions ranging from feeling of warmth and comfort to feeling of anger & hostility Whereas, colours in the blue area are known as cool colours & are often described as calm, but can also call to mind, feelings of sadness or indifference.

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You would not, for instance, take a business client out to lunch at McDonalds , due at least in part to the bright reds and yellows used in their color scheme. These colors cause people anxiety and cause them to rather rush in, consume their food, and rush back out, than stay and chat. You would be more likely to take that client to Denny's with its muted color scheme, or better yet to Marie Callender's where you can relax in a homey pastel colored environment. Furthermore, studies have shown that bright colors are disturbing not only to restaurant patrons, but also to their employees. Restaurants with brightly colored interiors such as Taco Bell and McDonalds have the highest employee turnover in the food service industry.

Artifactual:

Artifactual The most common form of object communication is clothing. The types of clothing that people wear are often used to assess, accurately or inaccurately, their personality traits. Social groups often use a common form of clothing to set themselves apart from other, presumably unaligned social groups. Object communication extends beyond clothing to other body adornments, such as wedding rings is to indicate marital status, tattoos, piercing's , and brands. Also included in object communication is anything used as a status symbol.

Paralanguage:

Paralanguage Paralanguage include the following: - Vocal characterizers such as laughter and sobs. - Vocal qualifiers, such as intensity(loud/soft),pitch(high/low), extent(clipping). - Vocal segregates, such as “Uh“, “Um“ and “ Uh-huh“. Examples: • Loudness indicates strength in Arabic cultures, indicates confidence and authority to the Germans and softness indicates weakness; But it is opposite to Asian culture. Loudness indicates impoliteness to the Thais; indicates loss of control to the Japanese. Generally, one learns not to “shout” in Asia for nearly any reason. Gender based as well: women tend to speak higher and more softly than men.

Silence:

Silence Silence can communicate – Agreement. – Disagreement. – Confusion. – Respect. – Sadness. – Thoughtfulness, or any number of meanings. “Silence in Asia has commonly been entirely acceptable whereas in the West silence has generally been considered socially disagreeable.“ – Oliver(1971)