Problems you may have in a shop :
Problems you may have in a shop There's a hole in my jeans
There's a button missing
There's a stain on the sleeve
The zip is broken
The mobile control doesn't work
My computer hasn't arrived
The instructions are missing.
Problems you may have in a restaurant :
Problems you may have in a restaurant This steak is well-done/tough/overdone. I asked for rare
I ordered a garden salad,not a Spanish salad
Excuse me, this soup is cold.
There's a hair on my food.
I've seen a cockcroach on the wall.
This meat tastes funny
We've been waiting for our food for half an hour/twenty minutes....
I can't eat this. It's too hot/spicy/salty....
I've asked for an extra knife/fork.... quite a while ago
Excuse me, we didn't order this.
There is a fly in my soup!
Problems with the bill in a restaurant/shop :
Problems with the bill in a restaurant/shop There's something wrong with our bill. We didn't order ..........
There seems to be a mistake on this bill.
I thought the dessert was on the house. (on the house=free; paid by the restaurant)
Answering to those complaints :
Answering to those complaints I'm sorry/I'm so sorry/Sorry....
.....can/could I have a look?
......what seems to be the
problem?
.........you can either change it or have your money back.
I'll change it/them right away
I'm sorry sir/madam. I'll change it/them at once.
I´ll bring you another one
Making requests :
Making requests I wonder if you could ......
I wonder if I could
Could I speak to the manager/......(the person in charge)?
Would you mind +-ing
May I speak to the...