Total employee involvement

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Total Employee Involvement:

Total Employee Involvement

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Total Employee Involvement (TEI) Total employee involvement is a system for direct participation of employees to organizational success, by letting them take responsibilities. It enables everyone deeply involved, using own brain power, in problem solving, learning, continuous improvement activities, & systematic search for opportunities.

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TQM principles & strategies pertaining to employee involvement are: Motivation Team work Training & mentoring Recognition & Rewards Performance appraisal & feed back Empowerment

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Behavioral pattern of employees in an organization Self actualized 10 % Fence sitters 80% Difficult to improve 10 %

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Motivation : Internal and external forces and influences that drive an individual to achieve certain goals.

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Motivation theories of individual employees: Theory ‘X’: (Sigmund Frend) This theory assumes that the employees can not be trusted and they have to be supervised all the time. Theory X characterizes employees as follow: Avoid work No ambition No initiative Do not take responsibilities Needs security

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Theory ‘Y’: (Douglas Mc Gregor) According to this theory employees seek freedom to do difficult and challenging jobs, all by themselves. Theory Y characterizes employees as follow: Want to learn Work is a natural activity Have self discipline Develop themselves Have self confidence

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Theory ‘Z’: (Abraham Maslow) Abraham Maslow believes that good qualities are inherent in people atleast at birth, although later on they are gradually lost. He believes that five basic human needs that motivate the employees are: Self actualization needs Esteem needs Love needs Safety needs Physiological needs

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Team Work: “Together every one achieves more” Team work is not a natural human function Management role in enabling team work Use of Quality circles

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Training & Development: Necessity for orientation training: Training enables employees in understanding; Objectives of the organization His role His responsibilities His authority Familiarity in understanding nature of job Experienced recruits need more orientation Training is not a one time activity

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Recognition & Reward: Recognition of achievement is important Select a few best performers Reward teams, rather than individual

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Performance Appraisal: Used for the development of employees Each dept. head should prepare a action plan for each individual for whole year. Performance of each employee should be reviewed on quarterly basis & reports submitted to mgnt. Appraisals are used for several purposes as Promotion Granting of additional increments Transfers Training

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Empowerment: The process of displacing decision making downwards to the workforce, or lower levels of management, to enable them to use their skills more effectively and flexibly. The emphasis is often on better engagement with customers.

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