MANAGEMENT : MANAGEMENT Slide 2: DEFINITIONS:
F.W. Taylor - “Art of knowing what you want to do and then seeing that it is done the best and cheapest way”.
Henry Fayol – “To Manage is to forecast, to plan, to organize, to command, to co-ordinate and to control”.
Peter F.Drucker –”Management is work and as such it has its own skills, its own tools and its own techniques”.
“Management is the art of getting things done through and with people”. MANAGEMENT AS SCIENCE OR ART: : MANAGEMENT AS SCIENCE OR ART: Management is the art of getting things done through others Slide 4: Art
Practical know how
Cause and effect relationship
MANAGEMENT AS A SCIENCE PROVIDES PRINCIPLES AND AS AN ART HELPS IN TACKLING SITUATIONS. MANAGEMENTAS A PROFESSION ?? : MANAGEMENTAS A PROFESSION ?? • Existence of an organized and systematic body of
• Formalized methods of acquiring knowledge and skills,
• Existence of an apex level body with Professionalisation as
• Existence of an ethical code to regulate the behaviour of the
members of the profession,
• Charging of fees based on service and
• A concern for social responsibilities. Slide 6: A close scrutiny of management as a profession reveals that it has a long way to go to have a universally acceptance of
management as a profession. Unlike other profession such as medicine, law etc., the practice of management is not restricted
to individuals with a special degree. Slide 7: 5 M’s of Management
Methods NATURE/CHARACTERISTICS OF MANAGEMENT : NATURE/CHARACTERISTICS OF MANAGEMENT Universal Process
Both Science and Art DIFFERENT ROLES OF A MANAGER : DIFFERENT ROLES OF A MANAGER INTERPERSONAL ROLES
DECISION ROLES Slide 10: Interpersonal Roles:
1. The figurehead role (performing ceremonial/social duties as
the organization’s chief)
2. The leader role
3. The liaison role (particularly communicating with the
1. The recipient role (receiving information about the organization)
2. The disseminator role (passing information to subordinates)
3. The spokesperson role (transmitting information to those
1. The entrepreneurial role
2. The disturbance-handler role
3. The resource allocator role Slide 11: Levels of Management Board of Directors Managing Director Executive Directors Finance Manager Marketing Manager Branch Manager Sale Officers Chief Accountant Finance Officers Personnel Manager Labor Officers TOP MANAGEMENT MIDDLE MGT LOWER MGT 1. To provide a basic sense of direction to the activities of the company by setting its long range mission and translating into clear set of objectives2. To design the organization structure of the company in terms of differentiated and integrated activities, role of various positions, authority & responsibility between them.3. Top management must ensure the quality of personnel in terms of their skills, orientations and commitment4. To ensure that the resource conversion and exchange systems are designed and operated efficiently.5. Periodic review of objectives for necessary modifications is a part of this function : 1. To provide a basic sense of direction to the activities of the company by setting its long range mission and translating into clear set of objectives2. To design the organization structure of the company in terms of differentiated and integrated activities, role of various positions, authority & responsibility between them.3. Top management must ensure the quality of personnel in terms of their skills, orientations and commitment4. To ensure that the resource conversion and exchange systems are designed and operated efficiently.5. Periodic review of objectives for necessary modifications is a part of this function FUNCTIONS OF TOP LEVEL MANAGEMENT Slide 13: FUNCTIONS OF MIDDLE LEVEL MANAGEMENT
To interpret and explain the plans and policies formulated by top management
To monitor & control the operating performance
To cooperate among themselves so as to integrate the various activities of a department
To train, motivate and develop supervisory personnel; and
To lay down rules & regulations to be followed by supervisory personnel. Slide 14: FUNCTIONS OF LOWER LEVEL MANAGEMENT
1. To plan day to day production within the goal laid down by higher authorities
2. To assign jobs to workers and to make arrangements for their training and development
3. To issue orders & instructions
4. To supervise & control workers’ operations and to maintain personal contact with them
5. To arrange materials and tools and to maintain machinery
6. To advise & assist workers by explaining work procedures, solving their problems etc.
7. To maintain discipline and good human relations among workers
8. To report feedback information and workers’ problems to the higher authorities. FUNCTIONS OF MANAGEMENT : FUNCTIONS OF MANAGEMENT PLANNING:
Plans give the org its objectives and set up the best procedures for reaching them.
It is the process of arranging and allocating work, authority and resources among organization’s members so they can achieve the org’s goals.
It involves directing, influencing, and motivating employees to perform essential tasks.
There are three main elements of controlling:
1. establishing standard of performance
2. measuring current performance
3. Comparing these performance to the established standards
4. taking corrective action