Short TWI Overview

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What is the challenge from today’s marketplace? It used to be okay to think this way… “Let me explain. You can only have any two of these three: better , cheaper or faster .”

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What is the challenge from today’s marketplace? …but today we know that without doing all three successfully it’s just a “going out of business” proposition. It used to be okay to think this way… “Let me explain. You can only have any two of these three: better , cheaper or faster .”

To meet this challenge, the role of the Line Organization: 

is to have production run smoothly , maintain high levels of quality, and relentlessly eliminate waste and inefficiencies to keep costs at a minimum. To meet this challenge, the role of the Line Organization

But at the : 

supervisors tell us that many things arise every day that are barriers to success in this role. They call them PROBLEMS. Supervisor problems: Work varies and is not standardized There are defects Rework and scrap Tool and equipment damage Accidents and injuries Poor morale and lack of cooperation Poorly trained workers Continuous improvement is not continuous But at the

Wait a minute, you can handle those problems: 

We have known for a long time that good supervisors have been able to handle their problems because they were able to meet 5 needs. In other words, meeting these 5 needs makes it easier for a supervisor to address the barriers in their work. Wait a minute, you can handle those problems The 5 Needs (from TMM Georgetown JR manual)

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1. Knowledge of work 2. Knowledge of responsibilities 3. Skill in instructing 5. Skill in leading 4. Skill in improving methods HERE ARE THE FIVE NEEDS OF GOOD SUPERVISION

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There are two types of KNOWLEDGE 1. Knowledge of work 2. Knowledge of responsibilities 3. Skill in instructing 5. Skill in leading 4. Skill in improving methods These are different at each plant and must be learned locally HERE ARE THE FIVE NEEDS OF GOOD SUPERVISION

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There are three types of SKILLS 1. Knowledge of work 2. Knowledge of responsibilities 3. Skill in instructing 5. Skill in leading 4. Skill in improving methods These are the same at every plant and are developed by TWI TRAINING WITHIN INDUSTRY (TWI) DEVELOPS THE THREE SKILLS THAT ARE ESSENTIAL TO FULFILL THE ROLE OF SUPERVISION AT HERE ARE THE FIVE NEEDS OF GOOD SUPERVISION

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How to instruct so that workers are well trained – Job Instruction How to lead and gain people’s cooperation – Job Relations How to improve continuously – Job Methods In other words, when these five needs are met supervisors are in a good position to solve their production problems.

It’s Really Very Simple…: 

It’s Really Very Simple… Each program follows an international standard for delivery and certification Each program is delivered in a 10-hour format of 5 2-hour sessions Each program has a 4-Step Method Each program follows a “learn by doing” approach – every participant must demonstrate application of the method on a real workplace problem 2010 Pilot Results

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The TWI Institute is a leader to the growing community of companies that are getting results from the TWI Programs. The TWI Programs have shown results around the world in businesses of all sizes, and in a variety of industries including manufacturing, construction, services, and healthcare. Your company can get results, too. Whether you simply want to improve your teamwork on the shop floor or transform the company’s culture, TWI can get you there. Richard Abercrombie, TWI Institute Master Trainer • Lynden, WA • (206) 406- 8209 Robert Wrona , Executive Director TWI Institute • 445 Electronics Pkwy., Ste. 206 • Liverpool, NY 13088 • (315) 412-0303 www.twi-institute.com

An Afterword: 

An Afterword The Training Within Industry Service was a WWII government agency whose mission was to help industry help itself to produce more materiel faster than the Axis powers. The TWI Service was so successful that many say the war was won in the factory as well as on the battlefield. After the war, TWI was introduced to many countries around the world to help them rebuild their industrial base. Of particular note is that TWI was made a national program in Japan and survives to this date. Toyota adopted the program in the early 1950’s and TWI is regarded as having been part of the foundation that produced the Toyota Production System