logging in or signing up tqm_2 richa.manjhi Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: Embed: Flash iPad Dynamic Copy Does not support media & animations Automatically changes to Flash or non-Flash embed WordPress Embed Customize Embed URL: Copy Thumbnail: Copy The presentation is successfully added In Your Favorites. Views: 21 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: August 03, 2012 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript TQM: TQM TOTAL QUALITY MANAGEMENTPowerPoint Presentation: T otal quality management is a systemic approach to productivity improvement using qualitative and quantitative methods and involving all stakeholders to continuously improve the quality of all products and services. TQMTQM: TQM TQM IS PURE PRAGMATISM (HUTCHINS, ACHIEVE TOTAL QUALITY,1992) TQM IS NOT A DESTINATION BUT A JOURNEY TOWARDS IMPROVEMENT ( HUNT, MANAGING FOR QUALITY,1991 )TQM: TQM IS THE SET OF MANAGEMENT PROCESSES AND SYSTEMS THAT CREATE DELIGHTED CUSTOMERS THROUGH EMPOWERED EMPLOYEES, LEADING TO HIGHER REVENUES & LOWER COST THE JURAN INSTITUTE, Inc .TQM: TQM It is the process of individual & organizational development the purpose of which is to increase the level of satisfaction of all the stakeholders PIKE, R J BARNESPowerPoint Presentation: WHY TQM?B/C IT IS FOR BENEFIT OF ALL STAKEHOLDERS : B/C IT IS FOR BENEFIT OF ALL STAKEHOLDERS INTERNAL SATKEHOLDER EXTERNAL STAKEHOLDERCOMPONENTS OF TQM: COMPONENTS OF TQM PRICE REDUCTION CUSTOMER SATISFACTION INVOLVEMENT OF EVERYONE CONTINUOUS QUALITY IMPROVEMENT LEADERSHIPCOMPONENTS OF TQM (ROVER GROUP): COMPONENTS OF TQM (ROVER GROUP)PRICE REDUCTION: PRICE REDUCTION COST AN ESSENTIAL ELEMENT OF TQM CROSBY PHILOSPHY QUALITY IS FREE QLTY IS THE RIGHT OF CUSTOMER Who determines quality? : Who determines quality ? THE CUSTOMER If the customer does not perceive you as offering quality service you are not.Customer Focus: Customer Focus CUSTMER IS GOD (CHINESE SAYING) PERCEPTION IS TRUTH: PERCEPTION IS TRUTHINVOLVEMENT OF EVERYONE: INVOLVEMENT OF EVERYONECONTINUOUS IMPROVEMENT: CONTINUOUS IMPROVEMENT Improve each and everyday - Do not focus on problems, focus on improvements. IF YOU’RE NOT PART OF THE SOLUTION, YOU’RE PART OF THE PROBLEM.CONTINUOUS IMPROVEMENT: CONTINUOUS IMPROVEMENT Customers are not interested in excuses, they’re interested in results. Be proactive - because if you don’t someone else will. Ishikawa Says The organization which does not make a change in the 06 months is a dead organizationsCONTINUOUS IMPROVEMENT: CONTINUOUS IMPROVEMENT KAIZEN JAPANESE SYNONYM FOR CQI THE FAMOUS HADITH “HE WAS DESTROYED WHOSE PAST WAS NOT BETTER THAN HIS YESTERDAY ”LEADERSHIP: LEADERSHIP NO EFFORT FOR QUALITY IMPROVEMENT CAN SUCCEED WITHOUT COMMITMENT OF TOP MANAGEMENTLEADERSHIP: LEADERSHIP A NATION WITHOUT LEADERSHIP IS THE HERD OF SWINE EINSTEIN You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.