Communication at Workplace : Communication at Workplace Presented By
Ravindranath R. Kanojiya Communication at Workplace : Communication at Workplace Contents
What is Communication ?
What is Communication at Workplace ?
Communication process at Workplace
Types of Communication Process
Barriers of Communication
Importance & Benefits Introduction… : Introduction… Slide 4: What would happen if you don’t communicate for a whole day ? Slide 10: So, why does this vital element of today’s businesses often get forgotten? Slide 13: Is the new generation of business failing to communicate effectively to their staff members ? What is Communication ? : What is Communication ? Slide 21: Communication is an exchange of ideas, feelings and information by speaking, writing, symbolic or behavioral. When does it happen ? : When does it happen ? When a person sends or receives information, ideas and feelings with others not only by using spoken or written communication but also nonverbal communication. Mubarak Slide 23: Effective communication habits lead to healthy personal and work relationships. “A writer writes not because he is educated but he is driven by the need to communicate, share and to be understood.” The way we communicate with others ultimately determines the quality of our lives. What is Communication at Work place? : What is Communication at Work place? Slide 25: Workplace communication involves speaking, listening, observing and the ability to understand verbal and nonverbal meanings in the communication process.
According to the National Communication Association(NCA),
75% of a person’s day is spent communicating in some way.
This is one of the reasons that effective communication skills are critical as the outcome of our communications affect all aspects of our lives.
Our success, professional and personal, depends on it. Workplace is a physical, concrete thing, that is tangible and actually holds people, relationships and goals. Slide 26: Workplace success depends on the ability to communicate with others.
From developing targeted messages to motivating workers and creating messages that keep us safe with increasing productivity and better work environment, leading to career success.
Effective workplace communication skills are among the skills we assume every worker picked up along the way.
The problem is that not all the communication skills and habits that we picked up at home, school or social circles are appropriate for the workplace.
Understanding how to speak, write and manage your nonverbal messages is critical to your success at work.
Every communication made says something about the business. Slide 27: It is important to remember that communication with an employee is not a matter of one sender and one receiver, but rather an exchange in which you and your employee are both sender and receiver. Employee Boss Communication is not one way This means that for real communication to take place, there must be interaction, with each player participating. Slide 28: Communication
Decode and Convert to Meaning
Start with a meaning/ message to send
Interact with feedback Feedback Noise Communication Process Slide 29: Elements of Communication Process Slide 30: Sender: The sender is the person who is intended to convey its message.
Message: It is the information that sender wants to transmits.
Encoding: putting the meaning in codes including words, voice and body language.
Noise or Interference: Things changing the intended meaning.
Physical: external noise such as the car horns or the high sound of radio. It also includes unpleasant smell, the annoying weather, strong perfume smell or distracting behavior of the speaker.
Mental: In the human mind, mental models impact or block the meaning of the message.
Linguistic: the different interpretations of words.
Technical: noise in communication channels such as telephone. Elements of Communication Process Slide 31: Channel: The medium by which the message is transmitted. In an workplace Channel or medium could be Letter, Phone call, Email, etc.
Receiver: Analyzes and translates it to meaning.
He basically receives message, decodes and responds.
Decoding: Since the message contains codes (verbal and nonverbal), every receiver will interprets and translates it based on his background and previous experiences.
Here the Receiver could be Boss or Worker
Feedback: The response that receiver sends to the sender. It shows if the message has been received and understood as intended to be.
Here the Feedback can get from Boss or Worker Elements of Communication Process Slide 32: Types of Communication happening at Workplace Slide 33: Formal Communication Communication through officially designated channels of message flow between organization positions
Official information exchange
Usually found in organizational charts, policy manuals or hierarchical structures Informal Communication Episodes of interaction that do not reflect officially designated channels of communication.
is inherent and even a necessary aspect of organization life.
Creates a relaxed, comfortable climate Slide 34: Vertical Communication
Diagonal Communication Communication process within an organization is characterized and molded by the nature of the organization structure.
In general, there are three types of formal communications in an organization: Lateral Diagonal Downward Upward Slide 35: Upward Communication Transmission of messages from lower to higher levels (commonly initiated by subordinates with their superiors).
Types of messages: performance on the job, job related problems, fellow employees and their problems, subordinates perceptions of organization policies and practices, tasks and procedures.
Managers learns what’s going on
Employees gain the opportunity to communicate upward
Promotes morale among all employees
Facilitates downward communication Slide 36: Downward Communication Flows from upper to lower(such as manager to employer or superior to subordinates).
Types of messages: job instructions, procedures and practices information and feedbacks.
Lack of openness - withhold information even if sharing is important
Filtering - some information is left out
Message can be distorted by adding personal interpretation
The fewer the number of authority levels through which communication must pass, the less information will be lost or distorted Slide 37: Horizontal Communication Flow of messages across functional areas at a given level of an organization (this permits people at same level to communicate directly).
The flow of information between colleagues and peers
Trend of flatten org have enhance its importance
Facilitates problem solving
Does not follow the chain of command
Not recognized as official Slide 38: Diagonal Communication Communication that cuts across both work areas (functions) and organizational levels.
In the interest of efficiency and speed.
Important when members cannot communicate through upward, downward, or horizontal channels. Slide 39: Levels of Communication Communication is frequently divided into following levels
Group level communication
Organizational level communication
Inter-organizational level communication
Mass communication (Address to large group or public) Slide 40: Communication Network Sets of employees who have stable contact through which info is generated and transmitted.
Types of Communication networks
Communication flows according to the formal chain of command, both upward and downward.
All communication flows in and out through the group leader (hub) to others in the group
Communication flows freely among all membersof the work team Slide 41: Communication Network & Rate of Effectiveness Slide 42: Grapevine The Social network of informal communication through which messages flow throughout the organization.
helps people to interpret the organization
conveys information that formal system leaves unsaid
“When grapevine allows employees to know about a management decision almost before it is made, management must be doing something right.” Slide 43: Accountability Slide 44: Who is accountable ? Everyone in the organization is accountable for the effectiveness of their own communication. This especially applies to those who manage others. Slide 45: Accountability of Bosses As a boss, you are constantly advising, informing, explaining, discussing, reviewing, counseling, guiding, suggesting, persuading, convincing, coaching, humoring, and responding. By having frequent direct contact with the employees, listening to what they say and having honest two-way communication with them. You are far more likely to be the boss they deserve, respect and trust. And you are far more likely to identify issues before they become problems and solve before they become crises. Slide 46: Accountability of Workers Should have good Communication Skill.
Attend Regular staff meetings .
Should stay on commitment .
Regular contact with staff member.
Making communication worthwhile.
Following Up. Good communication between management and employees helps a company operate as a whole rather than a collection of parts, like the circulatory system of a healthy body. Slide 47: Barriers...! Slide 48: What are Barriers?
Types of barriers?
Psychological Slide 49: Physical Barriers
They are related to defects in the system.These barriers can be easily removed with minimum efforts
Distance: Sometimes distance acts as a barrier to effective communication.
Physical noise: Physical noise which creates disturbance in the environment act as barriers in communication.
Defect in the medium: There may be defect in the communication devices being used. Slide 50: Semantic Barriers
Semantic means pertaining to or arising from the different meaning of words or other symbols.
Eg. The word ‘valuable’“Salt is a valuable ingredient”‘value’ refers to the necessity of salt.
“This is a valuable diamond bracelet.”‘value’ refers to the price. Slide 51: Socio-Physiological Barriers
All persons are not skilled communicators.
It is useful to understand how barriers develop in individuals and what problems occur.
Factors like time, place and circumstances of a particular communication also influence our understanding and response.
Emotions Communication can involve tension, fear, anger and other emotions which hamper ability to speak clearly Slide 52: Measures to improve Develop techniques for delivering an effective report in a meeting
Learn to speak one-on-one with a co-worker regarding a problem
Build and motivate a work team
Discover how to give instructions that can’t be misunderstood Slide 53: Importance... Effective communication is required at various levels and for various aspects in an organization such as; For manager - employee relations
For motivation and employee morale
For increased productivity
For employees Slide 54: Benefits Slide 55: Mubarak Build consensus for decisions
Develops good relationships among the team members.
Build loyalty in a supportive climate.
Unleash creativity within yourself and others by building on each other's ideas.
Motivate others to work more effective
Improves information transfer
Key for Success Slide 56: Hence... Slide 57: Communication is one of the basic functions of management in any organization and its importance can hardly be overemphasized.
It is a process of transmitting information, ideas, thoughts, opinions and plans between various parts of an organization.
It is not possible to have human relations without communication. However, good and effective communication is required not only for good human relations but also for good and successful business. Slide 58: Good communication is stimulating as black coffee, and just as hard to sleep after. : Communicate positively and truly.