Listening

VERBAL AND NON-VERBAL COMMUNICATION SKILLS (PART 4): 

VERBAL AND NON-VERBAL COMMUNICATION SKILLS (PART 4) LISTENING

LISTENING SKILLS : 

LISTENING SKILLS “We were given two ears but only one mouth. This is because God knew that listening was twice as hard as talking.”

PowerPoint Presentation: 

People need to practice and acquire skills to be good listeners, because a speaker cannot throw you information in the same manner that a dart player tosses a dart at a passive dartboard. Information is an intangible substance that must be sent by the speaker and received by an active listener.

Four Key Elements of Good Listening: 

Four Key Elements of Good Listening Hear the message Interpret the message Evaluate the message Respond to the message

PowerPoint Presentation: 

Fallacies about Listening Listening is not my problem! Listening and hearing are the same Good readers are good listeners Smarter people are better listeners

PowerPoint Presentation: 

Listening improves with age Learning not to listen Thinking about what we are going to say rather than listening to a speaker Talking when we should be listening Hearing what we expect to hear rather than what is actually said Not paying attention ( preoccupation, prejudice, self-centeredness, stero-type) Listening skills are difficult to learn

Faculty/Staff Role: 

Faculty/Staff Role As a faculty or staff member interacting daily with students, you are in an excellent position to recognize behavior changes that characterize the emotionally troubled student. A student's behavior, especially if it is inconsistent with your previous observations, could well constitute an attempt to draw attention to her/his plight "a cry for help." Your ability to recognize the signs of emotional distress, and your courage to acknowledge your concerns directly to the student, are often noted by students as the most significant factor in their successful problem resolution.

Types of Student Problems: 

Types of Student Problems The types of student problems include the following: Abusive Behavior- physical, sexual, emotional Academic Stress - lack of motivation, test anxiety, performance Adjustment - loneliness, shyness, homesickness Adult Student issues - family conflict, single parent adjustment Aggressive/Hostile Behaviors and Acting Out Anxiety, inability to concentrate Change in Goals, Plans or Programs Confusion or Lack of Direction

Types of Student Problems: 

Types of Student Problems Depression Grief Reactions Personal Loss Problem Drinking or Drug Abuse Relationships- roommate, parental, spouse, dating, family Self-confidence Issues Stress Management- academic, emotional, physical Student-Parent Problems Suicidal Thoughts and Feelings

Listening to Company Guide: 

Listening to Company Guide Team objective Share past experiences Company objective Strategy Action plan

Listening to Faculty Guide: 

Listening to Faculty Guide Internship requires you to communicate with your faculty guide well in advance. Plan the conversation well in advance.

Listening to Team Members: 

Listening to Team Members Listening to your classmates and team members Peer learning demands listening to them Listen with an open and unbiased attitude

Listening to Electronic Information: 

Listening to Electronic Information Internet and Visual media Radio Television

Listening to IP Interviewer: 

Listening to IP Interviewer Be patient Listen, think and then answer Be a passionate listener

Barriers to Listening: 

Barriers to Listening Environmental barriers Physiological barriers Psychological barriers Selective Listening Negative Listening Attitudes Personal Reactions Poor Motivation

Listening Tips: 

Listening Tips Give your complete attention Understand what you are hearing Confirm the appropriate follow-through

PowerPoint Presentation: 

Thank You