Presentation Transcript
TOTAL QUALITY MANAGEMENT :TOTAL QUALITY MANAGEMENT Presented By:
Amar Chand Ramola
Swastika Singh Presentation on
Slide 2:TOTAL QUALITY MANAGEMENT
Slide 3:What is Quality? Quality is “fitness for use”
Quality is “conformance to requirements”
Quality of a product or services is its ability to satisfy the needs and expectations of the customer
Scope of TQM :Scope of TQM Marketing
Manufacturing
Product Service
Purchasing
Benefits of TQM :Benefits of TQM Customer Satisfaction
Improve in product quality
Improve in product design
Improve in production flow
Improve in product service
Improve in employee moral
Economic improvement
Reduction in operating cost
Reduction in operating losses
Factors affecting TQM :Factors affecting TQM Market
Money
Management
Men
Motivation
Materials
Machines
Latest information
Slide 7:Evolution of Quality Management Inspection Quality Control Quality Assurance TQM corrective actions. Develop quality manual, self-inspection, product testing, basic quality planning, use of basic statistics, paperwork control. advanced quality planning, Policy deployment, involve supplier & customers, involve all operations,performance measurement, teamwork, employee involvement.
Slide 8:1) Identify who are the customers
2) Determine the customer’s needs
3) Develop a product to meet those needs
4) Optimise a product so as to meets our needs
as well as the customer’s. Quality Planning Road Map
Slide 9:FOUR KEY PRINCIPLES Measure quality so you can affect it Focus on a moving customer Involve every employee Think long term
Slide 10:THE NEW ISO 9000 2000
QUALITY STANDARD
Slide 11:Quality is a Journey,
not a Destination Thank You All
REASONS FOR CHANGE :REASONS FOR CHANGE ISO Technical Committee (TC) argue that:
The main reason for the year 2000 revision is to give users the opportunity to add value to activities and to improve their performance continually by focusing on the major processes within the organisation
ISO 9000 2000 CHANGES :ISO 9000 2000 CHANGES CUSTOMER FOCUSED ORGANISATION
LEADERSHIP
INVOLVEMENT OF PEOPLE
PROCESS APPROACH
SYSTEM APPROACH TO MANAGEMENT
CONTINUAL IMPROVEMENT
FACTUAL APPROACH TO DECISION MAKING
MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS