logging in or signing up Total Quality Managent-POM ramola Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 740 Category: Education License: All Rights Reserved Like it (3) Dislike it (0) Added: May 06, 2009 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: neha112266 (8 month(s) ago) good one Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript TOTAL QUALITY MANAGEMENT : TOTAL QUALITY MANAGEMENT Presented By: Amar Chand Ramola Swastika Singh Presentation on Slide 2: TOTAL QUALITY MANAGEMENT Slide 3: What is Quality? Quality is “fitness for use” Quality is “conformance to requirements” Quality of a product or services is its ability to satisfy the needs and expectations of the customer Scope of TQM : Scope of TQM Marketing Manufacturing Product Service Purchasing Benefits of TQM : Benefits of TQM Customer Satisfaction Improve in product quality Improve in product design Improve in production flow Improve in product service Improve in employee moral Economic improvement Reduction in operating cost Reduction in operating losses Factors affecting TQM : Factors affecting TQM Market Money Management Men Motivation Materials Machines Latest information Slide 7: Evolution of Quality Management Inspection Quality Control Quality Assurance TQM corrective actions. Develop quality manual, self-inspection, product testing, basic quality planning, use of basic statistics, paperwork control. advanced quality planning, Policy deployment, involve supplier & customers, involve all operations,performance measurement, teamwork, employee involvement. Slide 8: 1) Identify who are the customers 2) Determine the customer’s needs 3) Develop a product to meet those needs 4) Optimise a product so as to meets our needs as well as the customer’s. Quality Planning Road Map Slide 9: FOUR KEY PRINCIPLES Measure quality so you can affect it Focus on a moving customer Involve every employee Think long term Slide 10: THE NEW ISO 9000 2000 QUALITY STANDARD Slide 11: Quality is a Journey, not a Destination Thank You All REASONS FOR CHANGE : REASONS FOR CHANGE ISO Technical Committee (TC) argue that: The main reason for the year 2000 revision is to give users the opportunity to add value to activities and to improve their performance continually by focusing on the major processes within the organisation ISO 9000 2000 CHANGES : ISO 9000 2000 CHANGES CUSTOMER FOCUSED ORGANISATION LEADERSHIP INVOLVEMENT OF PEOPLE PROCESS APPROACH SYSTEM APPROACH TO MANAGEMENT CONTINUAL IMPROVEMENT FACTUAL APPROACH TO DECISION MAKING MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Total Quality Managent-POM ramola Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 740 Category: Education License: All Rights Reserved Like it (3) Dislike it (0) Added: May 06, 2009 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: neha112266 (8 month(s) ago) good one Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript TOTAL QUALITY MANAGEMENT : TOTAL QUALITY MANAGEMENT Presented By: Amar Chand Ramola Swastika Singh Presentation on Slide 2: TOTAL QUALITY MANAGEMENT Slide 3: What is Quality? Quality is “fitness for use” Quality is “conformance to requirements” Quality of a product or services is its ability to satisfy the needs and expectations of the customer Scope of TQM : Scope of TQM Marketing Manufacturing Product Service Purchasing Benefits of TQM : Benefits of TQM Customer Satisfaction Improve in product quality Improve in product design Improve in production flow Improve in product service Improve in employee moral Economic improvement Reduction in operating cost Reduction in operating losses Factors affecting TQM : Factors affecting TQM Market Money Management Men Motivation Materials Machines Latest information Slide 7: Evolution of Quality Management Inspection Quality Control Quality Assurance TQM corrective actions. Develop quality manual, self-inspection, product testing, basic quality planning, use of basic statistics, paperwork control. advanced quality planning, Policy deployment, involve supplier & customers, involve all operations,performance measurement, teamwork, employee involvement. Slide 8: 1) Identify who are the customers 2) Determine the customer’s needs 3) Develop a product to meet those needs 4) Optimise a product so as to meets our needs as well as the customer’s. Quality Planning Road Map Slide 9: FOUR KEY PRINCIPLES Measure quality so you can affect it Focus on a moving customer Involve every employee Think long term Slide 10: THE NEW ISO 9000 2000 QUALITY STANDARD Slide 11: Quality is a Journey, not a Destination Thank You All REASONS FOR CHANGE : REASONS FOR CHANGE ISO Technical Committee (TC) argue that: The main reason for the year 2000 revision is to give users the opportunity to add value to activities and to improve their performance continually by focusing on the major processes within the organisation ISO 9000 2000 CHANGES : ISO 9000 2000 CHANGES CUSTOMER FOCUSED ORGANISATION LEADERSHIP INVOLVEMENT OF PEOPLE PROCESS APPROACH SYSTEM APPROACH TO MANAGEMENT CONTINUAL IMPROVEMENT FACTUAL APPROACH TO DECISION MAKING MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS