Communication Skill

Views:
 
     
 

Presentation Description

Communication Skills

Comments

By: M.Taha (1 days ago)

Good presentation plz send it at tahaqureshi40@gmail.com

By: sakhedr (5 month(s) ago)

plz can u send me this presentation. its very nice

By: Bese1983 (16 month(s) ago)

could you share this presentation with me?

By: ngochien125 (16 month(s) ago)

send it to my email G2ngochien@gmail.com now, please.

By: obaira (18 month(s) ago)

Its very informative. Can you plz e.mail me at obaira721@yahoo.com. Thanks

See all

Presentation Transcript

Communication Skills:

Communication Skills

Learning Objectives:

Learning Objectives What is Communication? What is a skill? The Communication Cycle Types Of Communication Impact of a message Proper voice modulation Styles of Communication

What is Communication? :

What is Communication? The dictionary defines communication as a process by which information is exchanged between individuals through a common system of symbols, signs or behaviors.

What is a Skill?:

What is a Skill? Skill is defined as a learned power of doing something competently. It is a developed aptitude or ability.

A communication system normally goes through a cycle involving::

A communication system normally goes through a cycle involving: The sender The receiver The message The channel The feedback

Impact of a Message:

Impact of a Message

Communication is of 2 types::

Communication is of 2 types: Verbal Communication Words Voice Modulation Non - Verbal Communication Posture & Movement Gestures Facial Expressions

Verbal Communication:

Verbal Communication Words Use Simple Language (avoid jargon) Grammatically correct Avoid slang Be precise (avoid redundancy)

PowerPoint Presentation:

Don’t Do I can’t do this… I can’t help you… I don’t know… I’ll check it for you… You don’t understand… You are wrong… Let me explain… I think… I suggest… Please listen to me.. I recommend… You will have to… In order to complete the process we will need to… Just a second… Hold on… May I place you on hold… “No” in the beginning of the sentence I am afraid... I would love to do it however… What? What did u say? Pardon Me… Could you please repeat… But However We can’t do… What we can do is…

Verbal Communication:

Verbal Communication Voice Modulation Diction Tone Pitch Volume Rate

PowerPoint Presentation:

Posture And Movement Stand Tall. The difference between towering and cowering is totally a matter of inner posture. It’s got nothing to do with height, it costs nothing and its more fun. Non – Verbal Communication

PowerPoint Presentation:

Gestures Are you aware how you look to others? Find out your habits Find your nervous gestures Non – Verbal Communication

PowerPoint Presentation:

Facial Expressions Eye Communication 90% of our personal communication calls for involvement. Look at people for 5 to 10 seconds before looking away, it shows involvement. Smile Non – Verbal Communication

PowerPoint Presentation:

Aggressive communication Submissive communication Assertive communication Styles Of Communication

PowerPoint Presentation:

Listening Skills An open ear is the only believable sign of an open heart. - David Augsburger

PowerPoint Presentation:

Types of Listening Listening are of 3 types: Hearing Passive listening Active listening

PowerPoint Presentation:

Be calm and collected at all times Be loud enough to be easily heard Use words with accurate diction & correct pronunciation Speak slowly and make use of pauses to stress important ideas. Important Details

PowerPoint Presentation:

Use a confident tone and a level pitch. Be vibrant and enthusiastic – avoid a dull, monotonous tone. Know what you are talking about and accept the limitations of your knowledge. Important Details

PowerPoint Presentation:

Finally, remember that interpersonal communication is a multitude of skills. Also remember that skills can be learned and practiced. It is our hope that you are on your way to mastering the ART OF COMMUNICATION .

PowerPoint Presentation:

THANK YOU