Presentation Transcript
Communication Skills :Communication Skills
Learning Objectives :Learning Objectives What is Communication?
What is a skill?
The Communication Cycle
Types Of Communication
Impact of a message
Proper voice modulation
Styles of Communication
What is Communication? :What is Communication? The dictionary defines communication as a process by which information is exchanged between individuals through a common system of symbols, signs or behaviors.
What is a Skill? :What is a Skill? Skill is defined as a learned power of doing something competently.
It is a developed aptitude or ability.
A communication system normally goes through a cycle involving: :A communication system normally goes through a cycle involving:
Impact of a Message :Impact of a Message
Communication is of 2 types: :Communication is of 2 types: Verbal Communication
Words
Voice Modulation
Non - Verbal Communication
Posture & Movement
Gestures
Facial Expressions
Verbal Communication :Verbal Communication Words
Use Simple Language (avoid jargon)
Grammatically correct
Avoid slang
Be precise (avoid redundancy)
Verbal Communication :Verbal Communication Voice Modulation
Diction
Tone
Pitch
Volume
Rate
Slide 11:Posture And Movement
Stand Tall.
The difference between towering and cowering is totally a matter of inner posture.
It’s got nothing to do with height, it costs nothing and its more fun. Non – Verbal Communication
Slide 12:Gestures
Are you aware how you look to others?
Find out your habits
Find your nervous gestures Non – Verbal Communication
Slide 13:Facial Expressions
Eye Communication
90% of our personal communication calls for involvement.
Look at people for 5 to 10 seconds before looking away, it shows involvement.
Smile Non – Verbal Communication
Slide 14:Aggressive communication
Submissive communication
Assertive communication Styles Of Communication
Slide 15:Listening Skills An open ear is the only believable sign
of an open heart.
- David Augsburger
Slide 16:Types of Listening Listening are of 3 types:
Hearing
Passive listening
Active listening
Slide 17:Be calm and collected at all times
Be loud enough to be easily heard
Use words with accurate diction & correct pronunciation
Speak slowly and make use of pauses to stress important ideas. Important Details
Slide 18:Use a confident tone and a level pitch.
Be vibrant and enthusiastic – avoid a dull, monotonous tone.
Know what you are talking about and accept the limitations of your knowledge. Important Details
Slide 19:Finally, remember that interpersonal communication is a multitude of skills. Also remember that skills can be learned and practiced. It is our hope that you are on your way to mastering the ART OF COMMUNICATION.
Slide 20:THANK YOU