Communication Skill

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Communication Skills

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Communication Skills :Communication Skills


Learning Objectives :Learning Objectives What is Communication? What is a skill? The Communication Cycle Types Of Communication Impact of a message Proper voice modulation Styles of Communication


What is Communication? :What is Communication? The dictionary defines communication as a process by which information is exchanged between individuals through a common system of symbols, signs or behaviors.


What is a Skill? :What is a Skill? Skill is defined as a learned power of doing something competently. It is a developed aptitude or ability.


A communication system normally goes through a cycle involving: :A communication system normally goes through a cycle involving:


Impact of a Message :Impact of a Message


Communication is of 2 types: :Communication is of 2 types: Verbal Communication Words Voice Modulation Non - Verbal Communication Posture & Movement Gestures Facial Expressions


Verbal Communication :Verbal Communication Words Use Simple Language (avoid jargon) Grammatically correct Avoid slang Be precise (avoid redundancy)


Verbal Communication :Verbal Communication Voice Modulation Diction Tone Pitch Volume Rate


Slide 11:Posture And Movement Stand Tall. The difference between towering and cowering is totally a matter of inner posture. It’s got nothing to do with height, it costs nothing and its more fun. Non – Verbal Communication


Slide 12:Gestures Are you aware how you look to others? Find out your habits Find your nervous gestures Non – Verbal Communication


Slide 13:Facial Expressions Eye Communication 90% of our personal communication calls for involvement. Look at people for 5 to 10 seconds before looking away, it shows involvement. Smile Non – Verbal Communication


Slide 14:Aggressive communication Submissive communication Assertive communication Styles Of Communication


Slide 15:Listening Skills An open ear is the only believable sign of an open heart. - David Augsburger


Slide 16:Types of Listening Listening are of 3 types: Hearing Passive listening Active listening


Slide 17:Be calm and collected at all times Be loud enough to be easily heard Use words with accurate diction & correct pronunciation Speak slowly and make use of pauses to stress important ideas. Important Details


Slide 18:Use a confident tone and a level pitch. Be vibrant and enthusiastic – avoid a dull, monotonous tone. Know what you are talking about and accept the limitations of your knowledge. Important Details


Slide 19:Finally, remember that interpersonal communication is a multitude of skills. Also remember that skills can be learned and practiced. It is our hope that you are on your way to mastering the ART OF COMMUNICATION.


Slide 20:THANK YOU