Contact centers need to change:
Contact centers need to change Less than 5% of contact centers have adopted multi-channel servicing philosophy that includes
social media Disjointed service infrastructures add 10 to 12% to a contact center budget Payback of a multi-channel
cloud based contact center that includes social media channel is less than 9 months
Invest in systems that support both service and sales:
Invest in systems that support both service and sales Over 65% of service oriented call centers will be revenue-generating profit centers in 5 years Agents focused on customer service, field service or technical support actively cross-sell and up-sell products and services Blended call center environments can generate as much as 40% in new revenues
3CLogic: Cloud based contact center with blended and multi-channel capabilities:
3CLogic: Cloud based contact center with blended and multi-channel capabilities Highly Scalable On Demand Always On