logging in or signing up communication & learning rai.jeetendra Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1654 Category: Education License: All Rights Reserved Like it (1) Dislike it (0) Added: December 12, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: gobindsahi (15 month(s) ago) I like this. Can you please email this ppt to gobind sahi as ganpatifood@yahoo.co.uk? Thanks Gononi sahi Saving..... Post Reply Close Saving..... Edit Comment Close By: neha112266 (17 month(s) ago) well done dear. You have done a great job. It is really EXCELLENT. Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Communication & learning : Communication & learning Success for YOU in the new global and diverse workplace requires excellent communication skills! : Success for YOU in the new global and diverse workplace requires excellent communication skills! The Communication ProcessBasic Model : The Communication ProcessBasic Model The Communication ProcessBasic Model : The Communication ProcessBasic Model 1. Sender has idea The Communication ProcessBasic Model : The Communication ProcessBasic Model 1. Sender has idea The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 1. Sender has idea The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 1. Sender has idea The Communication ProcessBasic Model : The Communication ProcessBasic Model 3. Message travels over channel 2. Sender encodes idea in message 1. Sender has idea The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender The Communication ProcessExpanded Model : The Communication ProcessExpanded Model Slide 18: Two way communication “management is a two way traffic, in which the sender sends the message and the receiver’s response comes back to the sender.” Organizational Communication : Organizational Communication Functions: internal and external Form: oral and written Form: channel selection dependent on Message content Need for immediate response Audience size and distance Audience reaction Need to show empathy, friendliness, formality Flow: Formal: down, up, horizontal Informal: grapevine Communication Flowing Through Formal Channels : Communication Flowing Through Formal Channels Downward Management directives Job plans, policies Company goals Mission statements Horizontal Task coordination Information sharing Problem solving Conflict resolution Upward Employee feedback Progress reports Reports of customer interaction, feedback Suggestions for improvement Anonymous hotline Forms of Communication Flowing Through Formal Channels : Forms of Communication Flowing Through Formal Channels Written Executive memos, letters Annual report Company newsletter Bulletin board postings Orientation manual Electronic E-mail Voicemail Instant Messaging Intranet Videoconferencing Oral Telephone Face-to-face conversation Company meetings Team meetings Written Communication : Written Communication Letters Memos Email Reports/White Papers Web sites Promotional Materials Other written documents Oral Communication : Oral Communication Meetings Conference calls Phone calls Presentations Video or audio recordings Other forms of oral communication Mixed Communication : Mixed Communication Web sites PowerPoint presentations (spoken and written communication) Performance reviews Internal Communication : Internal Communication Official structure Formal chain of command Up, down, across formal power lines The grapevine Informal networking Unofficial lines of power External Communication : External Communication Formal contacts Marketing Public relations Informal contacts Employees Managers MISCOMMUNICATION IN PRODUCT EVOLVEMENT : MISCOMMUNICATION IN PRODUCT EVOLVEMENT As Marketing Requested It : As Marketing Requested It As Sales Ordered It : As Sales Ordered It As Engineering Designed It : As Engineering Designed It As Production Manufactured It : As Production Manufactured It As Maintenance Installed It : As Maintenance Installed It What the Customer Wanted : What the Customer Wanted Message DistortionDownward CommunicationThrough Five Levels of Management : Message DistortionDownward CommunicationThrough Five Levels of Management Message DistortionDownward CommunicationThrough Five Levels of Management : Message DistortionDownward CommunicationThrough Five Levels of Management Message DistortionDownward CommunicationThrough Five Levels of Management : Message DistortionDownward CommunicationThrough Five Levels of Management Message DistortionDownward CommunicationThrough Five Levels of Management : Message DistortionDownward CommunicationThrough Five Levels of Management Message DistortionDownward CommunicationThrough Five Levels of Management : Message DistortionDownward CommunicationThrough Five Levels of Management Message DistortionDownward CommunicationThrough Five Levels of Management : Message DistortionDownward CommunicationThrough Five Levels of Management Communication Networks : Communication Networks a) b) c) Barriers in Communication : Barriers in Communication Semantic barriers Organizational barriers Personal barriers Slide 42: Semantic barriers Symbols with different meanings Badly expressed message Faulty translations Unclarified assumptions Specialist’s languages Slide 43: Organizational barriers Organizational policy Organizational rules and regulations Status relationship Complexity in organizational structure Organizational facility Slide 44: Personal barriers Barriers in superiors Attitude of superiors Ignoring communication Lack of time Lack of awareness Slide 45: (b) Barriers in subordinates Unwillingness to communicate Lack of proper incentive A Classic Case of Miscommunication : A Classic Case of Miscommunication In Center Harbor, Maine, local legend recalls the day when Walter Cronkite steered his boat into port. The avid sailor was amused to see in the distance a small crowd on shore waving their arms to greet him. He could barely make out their excited shouts: “Hello Walter, Hello Walter!” Conti… : Conti… As his boat came closer, the crowd grew larger, still yelling. Pleased at the reception, Cronkite tipped his white captain's hat, waved back, even took a bow. But before reaching dockside, Cronkite's boat abruptly jammed aground. The crowd stood silent. The veteran news anchor suddenly realized what they'd been shouting: “Low water, low water!” Analysis of Flawed Communication Process : Analysis of Flawed Communication Process Analysis of Flawed Communication Process : Analysis of Flawed Communication Process Sender has idea Warn boater Analysis of Flawed Communication Process : Analysis of Flawed Communication Process Sender has idea Warn boater Sender encodes message “Low water!” Analysis of Flawed Communication Process : Analysis of Flawed Communication Process Sender has idea Warn boater Sender encodes message “Low water!” Channel carries message Message distorted Analysis of Flawed Communication Process : Analysis of Flawed Communication Process Sender has idea Warn boater Sender encodes message “Low water!” Channel carries message Message distorted Receiver decodes message “Hello Walter!” Barriers That CausedCronkite Miscommunication : Barriers That CausedCronkite Miscommunication Frame of reference Language skills Listening skills Receiver accustomed to acclaim and appreciative crowds. Maine accent makes "water" and "Walter" sound similar. Receiver more accustomed to speaking than to listening. Barriers That CausedCronkite Miscommunication : Barriers That CausedCronkite Miscommunication Emotional interference Physical barriers Ego prompted receiver to believe crowd was responding to his celebrity status. Noise from boat, distance between senders and receivers. Which of these barriers could be overcome through improved communication skills ? Overcoming Communication Barriers : Overcoming Communication Barriers Realize that communication is imperfect. Adapt the message to the receiver. Improve your language and listening skills. Question your preconceptions. Plan for feedback. Essentials of effective communication system : Essentials of effective communication system Clarity Adequacy Timing integrity Steps for making communication effective : Steps for making communication effective Clarity in idea Purpose of communication Empathy in communication Two-way communication Appropriate communication Good communication L E A R N I N G : L E A R N I N G Slide 59: Learning – “Any process through which experience at one time can alter an individual’s behavior at a future time.” Learning Processes : Learning Processes Behaviorism Classical conditioning Operant conditioning Behaviorism : Behaviorism The attempt to understand observable activity in terms of observable stimuli and observable responses John B. Watson (1913) B.F. Skinner (1938) What’s this aboutLEARNING? : What’s this aboutLEARNING? Classical Conditioning Classical Conditioning : Classical Conditioning The Basic Concepts of Learning Theory : The Basic Concepts of Learning Theory Classical conditioning elicits response as a result of associating unconditioned stimulus neutral stimulus Operant conditioning emitted response learning is a result of consequences rein forcers punishment Observational Learning : Observational Learning Specific skills and general behavioral styles Bandura’s cognitive theory Summary of Rules : Summary of Rules When possible, eat what your elders eat. When you eat a new food, remember its taste and smell Slide 67: THANK YOU You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
communication & learning rai.jeetendra Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1654 Category: Education License: All Rights Reserved Like it (1) Dislike it (0) Added: December 12, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: gobindsahi (15 month(s) ago) I like this. Can you please email this ppt to gobind sahi as ganpatifood@yahoo.co.uk? Thanks Gononi sahi Saving..... Post Reply Close Saving..... Edit Comment Close By: neha112266 (17 month(s) ago) well done dear. You have done a great job. It is really EXCELLENT. Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Communication & learning : Communication & learning Success for YOU in the new global and diverse workplace requires excellent communication skills! : Success for YOU in the new global and diverse workplace requires excellent communication skills! The Communication ProcessBasic Model : The Communication ProcessBasic Model The Communication ProcessBasic Model : The Communication ProcessBasic Model 1. Sender has idea The Communication ProcessBasic Model : The Communication ProcessBasic Model 1. Sender has idea The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 1. Sender has idea The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 1. Sender has idea The Communication ProcessBasic Model : The Communication ProcessBasic Model 3. Message travels over channel 2. Sender encodes idea in message 1. Sender has idea The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender The Communication ProcessBasic Model : The Communication ProcessBasic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender The Communication ProcessExpanded Model : The Communication ProcessExpanded Model Slide 18: Two way communication “management is a two way traffic, in which the sender sends the message and the receiver’s response comes back to the sender.” Organizational Communication : Organizational Communication Functions: internal and external Form: oral and written Form: channel selection dependent on Message content Need for immediate response Audience size and distance Audience reaction Need to show empathy, friendliness, formality Flow: Formal: down, up, horizontal Informal: grapevine Communication Flowing Through Formal Channels : Communication Flowing Through Formal Channels Downward Management directives Job plans, policies Company goals Mission statements Horizontal Task coordination Information sharing Problem solving Conflict resolution Upward Employee feedback Progress reports Reports of customer interaction, feedback Suggestions for improvement Anonymous hotline Forms of Communication Flowing Through Formal Channels : Forms of Communication Flowing Through Formal Channels Written Executive memos, letters Annual report Company newsletter Bulletin board postings Orientation manual Electronic E-mail Voicemail Instant Messaging Intranet Videoconferencing Oral Telephone Face-to-face conversation Company meetings Team meetings Written Communication : Written Communication Letters Memos Email Reports/White Papers Web sites Promotional Materials Other written documents Oral Communication : Oral Communication Meetings Conference calls Phone calls Presentations Video or audio recordings Other forms of oral communication Mixed Communication : Mixed Communication Web sites PowerPoint presentations (spoken and written communication) Performance reviews Internal Communication : Internal Communication Official structure Formal chain of command Up, down, across formal power lines The grapevine Informal networking Unofficial lines of power External Communication : External Communication Formal contacts Marketing Public relations Informal contacts Employees Managers MISCOMMUNICATION IN PRODUCT EVOLVEMENT : MISCOMMUNICATION IN PRODUCT EVOLVEMENT As Marketing Requested It : As Marketing Requested It As Sales Ordered It : As Sales Ordered It As Engineering Designed It : As Engineering Designed It As Production Manufactured It : As Production Manufactured It As Maintenance Installed It : As Maintenance Installed It What the Customer Wanted : What the Customer Wanted Message DistortionDownward CommunicationThrough Five Levels of Management : Message DistortionDownward CommunicationThrough Five Levels of Management Message DistortionDownward CommunicationThrough Five Levels of Management : Message DistortionDownward CommunicationThrough Five Levels of Management Message DistortionDownward CommunicationThrough Five Levels of Management : Message DistortionDownward CommunicationThrough Five Levels of Management Message DistortionDownward CommunicationThrough Five Levels of Management : Message DistortionDownward CommunicationThrough Five Levels of Management Message DistortionDownward CommunicationThrough Five Levels of Management : Message DistortionDownward CommunicationThrough Five Levels of Management Message DistortionDownward CommunicationThrough Five Levels of Management : Message DistortionDownward CommunicationThrough Five Levels of Management Communication Networks : Communication Networks a) b) c) Barriers in Communication : Barriers in Communication Semantic barriers Organizational barriers Personal barriers Slide 42: Semantic barriers Symbols with different meanings Badly expressed message Faulty translations Unclarified assumptions Specialist’s languages Slide 43: Organizational barriers Organizational policy Organizational rules and regulations Status relationship Complexity in organizational structure Organizational facility Slide 44: Personal barriers Barriers in superiors Attitude of superiors Ignoring communication Lack of time Lack of awareness Slide 45: (b) Barriers in subordinates Unwillingness to communicate Lack of proper incentive A Classic Case of Miscommunication : A Classic Case of Miscommunication In Center Harbor, Maine, local legend recalls the day when Walter Cronkite steered his boat into port. The avid sailor was amused to see in the distance a small crowd on shore waving their arms to greet him. He could barely make out their excited shouts: “Hello Walter, Hello Walter!” Conti… : Conti… As his boat came closer, the crowd grew larger, still yelling. Pleased at the reception, Cronkite tipped his white captain's hat, waved back, even took a bow. But before reaching dockside, Cronkite's boat abruptly jammed aground. The crowd stood silent. The veteran news anchor suddenly realized what they'd been shouting: “Low water, low water!” Analysis of Flawed Communication Process : Analysis of Flawed Communication Process Analysis of Flawed Communication Process : Analysis of Flawed Communication Process Sender has idea Warn boater Analysis of Flawed Communication Process : Analysis of Flawed Communication Process Sender has idea Warn boater Sender encodes message “Low water!” Analysis of Flawed Communication Process : Analysis of Flawed Communication Process Sender has idea Warn boater Sender encodes message “Low water!” Channel carries message Message distorted Analysis of Flawed Communication Process : Analysis of Flawed Communication Process Sender has idea Warn boater Sender encodes message “Low water!” Channel carries message Message distorted Receiver decodes message “Hello Walter!” Barriers That CausedCronkite Miscommunication : Barriers That CausedCronkite Miscommunication Frame of reference Language skills Listening skills Receiver accustomed to acclaim and appreciative crowds. Maine accent makes "water" and "Walter" sound similar. Receiver more accustomed to speaking than to listening. Barriers That CausedCronkite Miscommunication : Barriers That CausedCronkite Miscommunication Emotional interference Physical barriers Ego prompted receiver to believe crowd was responding to his celebrity status. Noise from boat, distance between senders and receivers. Which of these barriers could be overcome through improved communication skills ? Overcoming Communication Barriers : Overcoming Communication Barriers Realize that communication is imperfect. Adapt the message to the receiver. Improve your language and listening skills. Question your preconceptions. Plan for feedback. Essentials of effective communication system : Essentials of effective communication system Clarity Adequacy Timing integrity Steps for making communication effective : Steps for making communication effective Clarity in idea Purpose of communication Empathy in communication Two-way communication Appropriate communication Good communication L E A R N I N G : L E A R N I N G Slide 59: Learning – “Any process through which experience at one time can alter an individual’s behavior at a future time.” Learning Processes : Learning Processes Behaviorism Classical conditioning Operant conditioning Behaviorism : Behaviorism The attempt to understand observable activity in terms of observable stimuli and observable responses John B. Watson (1913) B.F. Skinner (1938) What’s this aboutLEARNING? : What’s this aboutLEARNING? Classical Conditioning Classical Conditioning : Classical Conditioning The Basic Concepts of Learning Theory : The Basic Concepts of Learning Theory Classical conditioning elicits response as a result of associating unconditioned stimulus neutral stimulus Operant conditioning emitted response learning is a result of consequences rein forcers punishment Observational Learning : Observational Learning Specific skills and general behavioral styles Bandura’s cognitive theory Summary of Rules : Summary of Rules When possible, eat what your elders eat. When you eat a new food, remember its taste and smell Slide 67: THANK YOU