Hughes and square A and automations

Square ‘A’ Group : 

Square ‘A’ Group 90C – Shakti Enclave, Near Toor Complex, Dugri Road, Ludhiana, Ph: 6547953 – 54, Mobile : 9216712411 Automation Systems - Industrial / Building / Home Automation Hughes Net Fusion Center - Virtual Classrooms Square A - Call Centre Training & Placements Gen - X Automation - Industrial Training For Engineers Square A Education & Services - AIEEE, PMT, PET, IT Programs

Slide 2: 

Automation Systems “A Re liable Partner in Your Automation Journey” “A Reliable Partner in Your Automation Journey” Pioneer in Industrial / Building & Industrial Automation System Integrator of M/s Schneider Electric ( French Multinational –Fortune 500 Company) No. 3 System Integrator's of India Best SI of North for Last 2 Yrs.

Slide 3: 

Started with System Integration Business Automation Systems was appointed as an Authorized system integrator for M/S Schneider Electric in 1995. Started out with small PLC, drives and SCADA system and grew into a company of repute in the industrial automation market in India. Expanded Scope of services Design and detailed Engineering Control system Integration Design, Engineering, Installation of Electrical Systems Education & Training Programs About Automation Systems

OUR CLIENTS: 

OUR CLIENTS Ralson Group of Industries Metro Tyres Ltd. ,Ludhiana Vardhman Group Nahar Group Mangal Engineers, Patiala Rollcon Engg . Mohali Haldiram Hindustan Hydraulic, Jalandhar Reliance Info com Dunn Food, Baddi Crown Cap (Coca Cola), Amritsar G.S. Auto, Ludhiana Hind Products

Who Should Attend:: 

Who Should Attend: Electronics Engineers/Technicians Electrical Engineers/Technicians Instrumentation Engineers/Technicians Engineering Staff

Career : 

Career Marketing Project Design Installation & Commissioning Service Engineer- Customer Support

Slide 7: 

The Way To Your Future 90C – Shakti Enclave, Near Toor Complex, Dugri Road, Ludhiana, Ph: 6547953 – 54, Mobile : 9216712411 Square ‘A’

About US: 

Hughes Global Education platform has redefined the next generation of education i.e. real-time Interactive Onsite Learning (IOL). First of its kind in the country, started in 2001, this platform seamlessly integrates the strengths of the traditional method of education -- classroom teaching -- with the latest in technology. About US Hughes Global Education is the ideal way to increase the reach and coverage of premier institutions without compromising on : - Interactivity - Control & Certification - Quality of content - The faculties - The best faculty can now centrally reach and address participants simultaneously in various cities across the country.

Slide 9: 

Hughes Global Education, is a premier interactive onsite learning through satellite based education and training service initiative by Hughes, for corporate and working professionals/ Students. It Provides :- Live Interactive Real – time Two way video Voice and data classes Spread across 140 classrooms in 66 cities.

Vision & Mission: 

Why we Exist – To be the leading value added telecom services provider, continuously adding value to customers & Stakeholders, by offering state of the art products & services , primarily using satellite technology . Where We Want to Be – To be universally admired & benchmarked as an organization for Creating Customer value, employee satisfaction & business operation, forging an enduring & profitable relationship with stake holders. Vision & Mission

Academic Partners: 

Indian Partners IIMC - Indian Institute of Management Calcutta IIMK - Indian Institute of Management Kozhikode IIML - Indian Institute of Management Lucknow XLRI - Xavier Labor Relations Institute IIFT - Indian Institute of Foreign Trade MICA - Mudra Institute of Communications Ahmedabad IITD - Indian Institute of Technology Delhi IITB - Indian Institute of Technology Bombay NLU - National Law University Delhi Foreign Partners UMUC - University of Maryland, University College DBE - De Bono Education Academic Partners

Corporate Solutions: 

Corporates which are looking at sponsoring/ nominating their employees under their training & development/ learning policies can opt for the programs offered by the partner institutes of Hughes Global Education: We help the corporates with customized training programs as per their exact requirements and from the institute of their choice from the list of our partner institutes We can also set up classrooms in a respective company’s premises so their respective employees can take their classes from within their office premises Programs offered can either be the standard programs offered by the Institutes or customized as per the requirement of a particular Organizations Corporate Solutions

Client List: 

List of Companies Partial list of the companies whose employees have enrolled with us for various Executive programs : Wipro Infosys Patni Fidelity EXL Birla soft Hewitt Google Dell Genpact HSBC Bharti Airtel Evalueserve IBM Daksh MetLife India Johnson and Johnson American Express United Health Group Client List

Unique Advantages of these programs: : 

Unique Advantages of these programs: Attend online classes in your own city Learning directly from the faculty of above mentioned Institutes Student will get illumine status of regular student of these Institutes. Learn while you earn- no need to leave the present job.

Square ‘A’: 

Square ‘A’ Education & Services “Jobs in thousands for generation next” Call Center Training and Placement Services Having more then Seven years of experience

BPO [Business Process Outsourcing]: 

BPO has been the latest ‘ mantra’ in India today. As the current sources of revenue face slower growth, software companies are trying new ways to increase their revenues. BPO is top on their list today. IT services companies are making a quick entry into the BPO space on the strength of their existing set of clients. That’s why the industry is growing day by day. In today's highly competitive market with nearly identical products & barely discernible branding campaigns, serving the customer has become the key to market place success. BPO [Business Process Outsourcing]

The Concept: 

Today whether you are in the business of Consumer Electronics, Financial Services, Health Care, Appliances, Durable Goods, Publishing, Utilities or Travel Related Services…. Everyone has small, medium and large Sized Customers. You have to take care of them all at a very available touch point. For if you don't, someone else will . To know the Customers well & fulfill their requirements there aroused a need of having a centralized place to carry on this activity. thus, the birth of a new concept called Call / Contact Centers took place. A Call Center works as a bridge between the Customer & the Organization. Organizations that pride themselves on being Customers Centric are adopting a proactive approach towards Customer Interaction by setting up Call Centers. The Concept

In Need of Professional Training: 

Professional development refers to skills and knowledge attained for both personal development and career advancement . Contact Center Professional Training is designed for call center, help desk, customer service and technical support professionals. Attendees will learn best practices, skills and techniques for effective, high-quality front-line customer support.  The course presents an opportunity to learn and practice skills that build customer relationships and create a positive business image. After the training, participants will be able to recognize customers' needs, and adapt strategies to meet those needs.  The course focuses on relationship building skills and problem resolution techniques that can be applied first and foremost to customer interactions, but also to everyday communication (and conflicts) within the team and with team leads and supervisors. In Need of Professional Training

Slide 19: 

Attendees will: - Explore the personal paradigms, attitudes and motivators that influence caller behavior - Learn how to assess customers' preferred communications styles - Practice steps in the contact resolution process, - including effective listening, response and conflict management skills - Apply newly-learned skills that result in quality, efficiency, and professionalism throughout customer interactions

Career in BPO industry: 

Career in BPO industry C.E T.L SUP. M C.E.O 7K TO 10K 18K TO 25K 25K TO 30K 35K TO 45K 30K TO 35K

Who are eligible ?: 

Under Graduates (+2 pass) Graduates (Any Stream) Post Graduates (Any Steam) Who are eligible ?

Basic needs to work in BPO: 

You have good command over English With Excellent Communication Skills Telephone Etiquette & Customer Service Selling Skills Soft Skills Customer Relationship Management Basic Computer Knowledge Basic needs to work in BPO

Training Modules: 

We record your voice to check the Quality of Speaking, Rate Of Speech, Pitch, Tone Clarity & Fluency We will start your training sessions according to your caliber. --- Call Center Concept &Technology. --- Customer Relationship Management. Training Modules Phase 1: Language proficient Phase 2: Presentation Skills Phase 3: Opening and closing skills Phase 4: Neutral accent with soft skills and voice clarity Phase 5: Cultural, geographical and international laws Phase 6: Interview Preparation Phase 7: 100 % Placements

Phase 1: Language proficient : 

Software used : 1 . LTSE , 2. LRWS clip 1 . Listening skill through LRWS technique 2. Reading skill 3. Writing skill 4. Speaking skill & recording 5. Vocabulary 6. Fluency Phase 1: Language proficient

Phase 2: Presentation Skills: 

1 . Telephone etiquettes 2 . Group discussion 3 . JAM session 4 . 10 minute speech on 5 different topic 5. Motivation 6 . Time management 7 . Team management 8 . Stress management 9. Burnout 10 . Effective Communication Phase 2: Presentation Skills

Phase 3: Opening and closing skills: 

1 . Call opening 2 . Mile stone of a call 3 . Communication with customer 4 . Selling skills 5 . Sale script in Call Centre / Contact Centre Phase 3: Opening and closing skills

Phase 4: Neutral accent with soft skills and voice clarity: 

1. Rate of speech 2. Intonation 3. Clarity 4. Pitch 5. Tone 6. Right use of articulators 7. Difference between U.K and U.S Accent Soft Skills: 1 . Leadership. 2 . Motivation. 3.Team management / Team building. Phase 4: Neutral accent with soft skills and voice clarity

Phase 5: Cultural, geographical and international laws: 

1 . Familiarization with states & Capital 2 . Time zones Phase 5: Cultural, geographical and international laws

Phase 6: Interview Preparation: 

1 . Interview skills 2 . HR sessions 3 . Resume / CV Writing Phase 6: Interview Preparation

Phase 7: 100 % Placements: 

- CALL CENTRE – Domestic and international - AIR LINES - BANKING - RETAIL - FINANCIAL INSTITUTION - HEALTH CARE - OTHER BPO SECTORS - MARKETING - INDUSTRIAL & BUILDING AUTOMATION - INDUSTRY / MNC’ s IN LUDHIANA, CHANDIGARH & DELHI. Phase 7: 100 % Placements

Thank you: 

Thank you