Hospital Service Recovery

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Category: Others/ Misc
     
 

Presentation Description

Service recovery is the process used to recover dissatisfied or lost members or patients by identifying and fixing the problem due to this service recovery platform has quickly become a must-have strategy for hospitals.

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Presentation Transcript

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National experts in service recovery recommend a well-tested process for service recovery. This 6-step process details how to handle a range of problems from the mildly irritated to the malpractice case in the making. Hospital Service Recovery

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Six Service Recovery Steps for hospitals: Apologize/acknowledge. Listen empathize and ask open questions. Fix the problem quickly and fairly. Offer atonement. Follow up. Remember your promises. The service recovery platform has quickly become a must-have strategy to help information contact Quality Reviews. Visit us - www.q-reviews.com

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