Customer Service

Category: Education

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Presentation Transcript

Project Makan : 

Project Makan Customer Service Session aidha

The Basics : 

The Basics Customers pay your salary! Your business cannot exist without happy customers!

What Is Customer Service? : 

What Is Customer Service? Definition: Interaction between a business and its customers Expectations Happy customers!

Proactive Steps : 

Proactive Steps ACT NOW! Don’t wait! Offer to help the customer Suggest dishes or drinks

Dealing with Complaints : 

Dealing with Complaints ARGUING Ask questions Listen Respond

Your Learning Assignment : 

Your Learning Assignment Spend some time asking customers about their needs today. What complaints might they have? Keep these suggestions in mind when you serve customers today at the Makan Carinderia. Complete the student write-up.

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