One Stop Outsourcing Shop -Offshore Service Provider

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Do what you do the best and outsource the rest is what we believe in. We provide diverse outsourcing solutions under one single platform. Our endeavor is to bring the outsourcing world closer through quality and cost effective offshore outsourcing solutions. Deep industry knowledge, operational excellence, a partnership approach to client engagement and comprehensive service offerings is what we thrive upon

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Presentation Transcript

PROGLOBALBUSINESSSOLUTIONS:

PROGLOBALBUSINESSSOLUTIONS YOUR ONE STOP OUTSOURCING PARTNER

OVERVIEW:

OVERVIEW Proglobalbusinesssolutions is a service oriented marketing Indian company .We provide diverse outsourcing or off shoring solutions under one platform. Managed by entrepreneurs with a pleasing track record in offshore or outsourcing to India, the company is headed by a team which has 20 plus years of exposure to all aspects of the functioning of IT and ITES units. Our Vision Our vision is to bring the global outsourcing industry closer and provide customer with quality and affordable solutions. Our Mission Our mission is to provide clients with reliable need based solutions across different business verticals and requirements under one platform.

GLOBAL PRESENCE:

GLOBAL PRESENCE We provide services from India & also through our delivery partner centers spread across different continents. Our 24*7 delivery centers supporting multilingual projects are qualitative, reliable & have excellent track record of even serving fortune companies. Apart from Indian Offices our execution centres are also located in Americas, Europe & Africa

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1 GLOBAL PRESENCE 2 3 4 5 CALL CENTER SERVICES DATA ENTRY SERVICES PHOTO EDITING SERVICES GRAPHIC DESIGNING SERVICES E – PUBLISHING SERVICES

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CALL CENTER SERVICES INBOUND CALL CENTER SERVICES . OUTBOUND CALL CENTER SERVICES TECHNICAL SUPPORT SERVICES DISASTER RECOVERY SERVICES (BCP) EMAIL & CHAT SUPPORT 1 2 3 4 5 6 VIRTUAL ASSISTANT SERVICE 7 MULTILINGUAL CALL CENTER SERVICES 8 DATA VALIDATION SERVICES MARKET RESEARCH (CATI,CAPI,CAWI) 9

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DATA ENTRY SERVICES ONLINE DATA ENTRY DATA CAPTURE SERVICES DATA CLEANSING / ENRICHMENT SCANNING/ OCR/ INDEXING WEB RESEARCH / DATA MINING 1 2 3 4 5 6 DOCUMENT MANAGEMENT 7 DATA ABSTRACTION 8 FORM PROCESSING DATA ANALYTICS 9 DATABASE DEVELOPMENT & MIGRATION 10

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PHOTO EDITING SERVICES Photo Retouching Photo Clipping Photo Restoration 360 0 Panorama Virtual 3d Creation 1 2 3 4 5 6 Album Design

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GRAPHIC DESIGNING SERVICES Magazine Designs Logo Creation Brochure Designs Flyer Designs Business Cards 1 2 3 4 5 6 Catalog Designs 7 Cover Designs

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Sketching 8 3D Creations 9 Banner Designing 10 Poster Designing 11 Presentations 12 Flash Animations 13

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E- PUBLISHING SERVICES ePub Conversion ePub3 Conversion Fixed Layout ePub Conversion Read Aloud ePub Conversion Enhanced ePub Conversion 1 2 3 4 5 6 Nook Fixed Layout Format 7 MobiPocket (Kindle) Conversion 8 KF8 Conversion Flash Flip Book Conversion 9

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HTML/XHTML Conversion XML Conversion XBRL Conversion DT Book Conversion Pub Med Conversion 11 12 13 14 15 16 Digitization & Data Conversion 17 Digital Prepress & Typesetting 10 Adobe PDF Conversion

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Round 1: CV Screening. Round 2: Communication Test. Round 3: Personal Introduction & Domain Skill Test. Round 4: Operations – Process Suitability. Round 5: HR – Values, Culture, Salary. 1 2 3 4 5 OUR RECRUITMENT PROCESS The recruitment we undertake on behalf of our clients is a 5-round exercise.

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OUR TRAINING PROCESS Pre Process Process Training Post process Training Orientation & Induction Domain Skills Accent Training (wherever needed) The trainee Process Associates are put through a simulation of the actual process which involves the system of answering queries . Product Knowledge Mock Sessions (wherever needed) Systems Training Refresher Training (All agents and coaches are subjected to knowledge assessment tests periodically.) Training is imparted at Three levels:

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OUR QUALITY PROCESS Our Quality Management System is designed to deliver Reliable and Consistent Services to our Clients. It provides for value creation , reduces cost, rework & improves net profit through:   Innovation & Transformation Re-engineering Process Automation Transformation Projects Performance Management Balance Scorecard approach Process Measurement Index Industry Benchmarking World Class Processes Delivery Excellence Service Optimization Improving Architecture Business Optimization Service Reliability Quality Assurance Process Risk Management: Mistake Proofing

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TECHNOLOGY-DATA MGT & BACKUP The delivery center is securely linked and monitored by a dedicated Network Operating Center (NOC). The NOC is the command centre which monitors the entire network 24/7, 365 days. Plus we have BCP (DR) multiple locations setup & ready to use.   Dual leased line from two leading ISP service providers Cisco 1800 routers and ASA 5510 firewalls with Nortel switches. Linux proxy servers and billing servers for file access and storage Standard office configuration with HP desktops. Three level power capacity management with two level redundancy and in-house power generating unit. Precautions are provided through Bio metrics, Secure logins, User Authentication, scheduled backup of data through: Documents backup Media Backup User Backup Backup Mail Scheduled backups Synchronized backups Data Stored in secured Hard Disks and DVD disks

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WHY US? WHY OUTSOURCE TO US? Define each every process including support functions related to project in line with success achieved & aligning with SLA’s required. Continuous Monitoring of processes & identifying gaps & plugging them instantly. Consistent review & feedbacks, Improvement of performance. Control Attrition & retain consistent team. Continuous learning & refresher Training for all members & coaches Have redundancy/ contingency plans throughout all processes Robust Quality method which is updated from time to time. Excellent communication, Swift Response & Precise solutions 24/7×365 days service State-of-the-art technology and Infrastructure 100% Information Security and Data confidentiality Dedicated team per project One Platform for various business outsourcing requirement Multilingual support apart from English Skilled Resources with Domain expertise Affordable competitive pricing

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THANK YOU Your Time & Patience is Greatly Appreciated! Please contact us at : salesteam@proglobalbusinesssolutions.com www.proglobalbusinesssolutions.com

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