2011 P2P Leader Training

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PEOPLE TO PEOPLE AMBASSADOR PROGRAMS 2011 Delegation Leader Training

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Training Outline Lesson 1: New Leader Overview Training Holistic overview of leader responsibilities for new leaders Lesson 2: What’s New for 2011 Need to know new information for new and returning leaders Lesson 3: Communication, Management, Teamwork Expectations for new and returning leaders Team building exercises for all

2011 Delegation Leader TrainingLesson 1 : 

2011 Delegation Leader TrainingLesson 1 PEOPLE TO PEOPLE AMBASSADOR PROGRAMS

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Objectives Lesson 1: New Leader Overview Training A holistic overview of leader responsibilities for new leaders: Organizational overview Information meeting preparation Post information meeting expectations General leader expectations and information

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Organizational Overview

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The most recognized and respected educational travel provider: Promoting peace through understanding for over 50 years with more than 400,000 citizens of the world. Participation contributes directly to personal success in a globalized world, fostering international friendships. Our hands-on, fun-filled, educational travel programs provide access to people and places beyond compare. Commitment to combining unique cultural experiences with personal interaction to create global impact.

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People to People Honorary Chairmen

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Safety Only organization with dedicated response teams 24/7 safety duty officers and complete safety department International Educators Conference on Safety More comprehensive insurance coverage than any other educational travel company State-of-the-art facility $4M+ spent annually on safety Only organization with a safety blog www.p2psafety.com Resources Washington School of World Studies Society for Global Citizens Partner Network Hundreds of Professional Associations Bookrags.com Scholarships & Awards—$550,000 in 2008 Leaders Ambassador leaders are top in field 18% teacher leaders are national board-certified, compared to 1.7% nationally Delegation leaders are CPR-certified Online safety training requirement for all leaders Thorough application process & background checks Curriculum & Service Over 42,000 college credits granted across all programs since 1980 More than 186,512 high school credits granted across all programs since 2004 26 of top 30 colleges (from Best Colleges 2009 by U.S. News & World Report) accepted transfer credits 100K hours volunteer work served annually

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The Washington School of World Studies is an accredited travel study school. One of six travel study schools worldwide Provides academic credits to high school students participating in People to People Ambassador Programs Accredited through the Northwest Association of Accredited Schools

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The Society for Global Citizens (SGC) is an online community dedicated to providing students the opportunity to participate in an exciting new development in global leadership. Building upon the new trend to understand cultural intelligence as a critical component to being successful in the global environment, SGC has created a platform for students to learn, to communicate, and to participate in building their cultural intelligence. www.societyforglobalcitizens.com

National Teacher of the Year : 

National Teacher of the Year “International travel provides new context for interpreting the world and teaches empathy, which is one of the most important lessons a student can learn, but one of the hardest to teach. I can expose students through literature to new cultures, religions, and many different things but there’s something unique and special about the actual experience. It provides a new blueprint for thinking and opens their eyes to the world. I’ve seen how students change after travel – they process the world differently and their perspectives change.” Sarah Brown Wessling 2010 National Teacher of the Year People to People Ambassador Programs is a proud sponsor of the

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U.S. students travel to all 7 continents interacting with locals 300,000 Ambassadors since 1963 Focus: Cultural understanding, unparalleled access, outdoor adventure U.S. student-athletes compete abroad 25,000 student-athletes since 1999 Focus: Athletic skill-building and healthy competition International and U.S. students participate in academic programs 33,000 student leaders since 2001 Focus: Leadership, college preparation, community service U.S. and Canadian professionals meet international colleagues 85,000 delegates since 1972 Focus: Professional and cultural interest

A People to People Leader… : 

A People to People Leader… …opens minds to the possibilities of the world through educational adventures!

What Does a Leader Do? : 

What Does a Leader Do?

What's in it for Me? : 

What's in it for Me? Life-changing journey See the world through your students' eyes Unique places and people Educational opportunities All materials provided to you

Annual Timeline : 

Annual Timeline

Other Leader Requirements : 

Other Leader Requirements Attend your local information meeting and leader trainings Nominate students throughout the year Have a valid passport Be CPR certified by May 15 (no online classes) Complete ALL online leader trainings byMay 1

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Information Meeting Preparation

Preparation Check List : 

Preparation Check List Sign in to your leader web site The Compass atwww.peopletopeople.com/leaders September – Complete “Leader Expectations” training module prior to your information meeting,if possible Look for your Invitation Tool Kit in the mail; invite students to information meetings

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Existing Leaders Sign-in Able to sign in from same area as delegates on home page or directly at: www.peopletopeople.com/leaders Leader Web Site

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Leader Web Site: Sign In Daily

Nominations Are Important : 

Nominations Are Important Student Nomination Drive Begins in the Spring Many nomination tools for you: Multi-nomination form on The Compass, (10 / form) Excel spreadsheet form on The Compass (20+) Recommendation letter to perspective families Generating delegate nominations PowerPoint Selection criteria document

The Compass Website : 

The Compass Website What's there? Enrollment reports Student Ambassador acceptance/withdrawal reports Air itinerary information Leader bulletins Leader resources Correspondence archive And much more!

The Compass Website : 

Leader Expectations: Monitor reports daily Access forms and resources Review leader bulletins, and other materials provided by the program office The Compass Website

Online Training & Certification : 

Online Training & Certification New and returning leaders are required to complete online training/certification each year which: Builds parents' confidence in leaders. Provides leaders with knowledge of program and safety expectations. Is a mandatory component of our safety training and response procedures. Is required for awarding CEUs. Five required training modules: Leader Expectations (by information meeting) Delegate Health and Safety Basics (prior to the first orientation meeting) Abuse Risk Management (prior to the first orientation meeting) Destination Specific Training (prior to the first orientation meeting) Handling Escalated Travel Situations (by May 1)

Online Training & Certification : 

Online Training & Certification Timeline for completion: Leader Expectations should be completed prior to the information meeting, if possible. Handling Escalated Travel Situations is most timely in the spring when it gets closer to travel time. If you complete this module earlier, you'll want to review it in the spring. Due date – May 1. The other three modules should be completed prior to the first orientation meeting. All leaders are required to complete all modules no later than May 1st, 2011.

Online Training Troubleshooting : 

Online Training Troubleshooting Problems completing training or questions: Select Training Troubleshooting link on your online training web page; review FAQs Refer to the FAQs on the leader website Contact your area coordinator if you continue to have problems If you use a Mac computer: You need to download the Firefox browser to access quizzes Go to mozilla.com/firefoxto download and install this browser

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Growth and Awareness

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Info Meeting: AD & Leader Roles Pre-Meeting Awareness/Nominations/Invitation Tool Kit (ITK) Primary leader prepares list of interview dates Identify strong alumni lists Leader expectations: Arrive 90 minutes before start Bring copies of approved bio Wear professional attire Invite Alumni students with family members Network with families - build trust and confidence Consistent and accurate communication Registration table coverage & laptop enroll set up Meeting Area Director: introduction and explanation of regional role Leadership team introduction Leadership team selection process Leaders stay in room; listen, help field questions Testimonials Caliber of students Value of program Student view Educator view

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Dynamics of Great Information Meetings August through February

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Utilizing Alumni at Meetings All attending Alumni Student Ambassadors speak at meetings (both parents & students) More is better: very powerful testimonials Strong correlation between alumni’s presence and the success of the meeting Advise on topics Grade school meeting challenges

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Our First Live Impression with Families:Information Meetings Like an orchestra… it’s not just one player who creates the experience. It’s the overall impression we all create that defines the information meeting experience.

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What the Meeting Must Accomplish Establish the unique qualities of Ambassador Programs Build confidence (history and mission) Establish a comfort level regarding safety and supervision Credibility: Meet alumni families and hear powerful testimonials Why apply? Urgency of application Commitment : Months of organized local preparation All leading to future Student Ambassadors!

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Success Factors Over 90% of families state in surveys that they are satisfied and motivated by information meetings. Meeting components with the biggest impact: Alumni testimonials from parents & students Video representing Ambassador experience Slides and/or video of cultural activities Meeting and talking with exceptional leaders People to People history

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The Perfect Leader Bio Approved headline Approved logo template Number of bios copied 2 interview dates (2 week, 3 week) Favorite experience via student growth Map /directions to interview sites (educational)

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Ending the Information Meeting

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Strengthen the reputation of People to People Ambassador Programs Encourage awareness within schools and professional associations Build relationships with alumni families Recruit and select the best leader applicants Increase nominations and local enrollments We Need Your Help to… Qualify More Future People to People Ambassadors!

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Post Information Meeting Expectations

Student Application & Interview Process : 

Student Application & Interview Process Application Most students apply immediately following the information meeting Applicants receive an acknowledgement letter after applying Applicants are enrolled in local groups for interviews Delegation Enrollment Report Access The Compass every day after your information meeting(s) The Delegation Enrollment Report will show the names of new students who have applied (Note: The students' names you see at this time may or may not be the students with whom you will travel.)

Student Interviews : 

Student Interviews Contact student to schedule interview within 4 days of enrollment First interviews must occur within 2 weeks of information meeting Students are interviewed individually or in small groups of 2 to 4 students: Engage with the students during interview questions After interview questions are completed, ask: Will anyone be fundraising? Walk through the Funding Flyer Fundraising video will be available to show at one of the orientation meetings Walk through the Delegate Interview Packet Engage the student, thank them for interviewing, be positive and show them that you are interested that they are part of the program Tip: have a teacher and an alumni family speaking with the parents while they are waiting for students being interviewed Share photo albums & fundraising projects Walk students back to parents, and sincerely congratulate each student and parent on a ‘great interview’ Note: it is not appropriate to share acceptance or non-acceptance at the time of interview

Student Interviews : 

Student Interviews Record student interview / acceptance status: Sign onto The Compass: Click on Legacy Websites -> Student Ambassadors -> Management Tools -> New Enrollments Three types of interview status: Accepted: a student turns in 3 recommendation letters & passes his/her interview Pending: a student passes the interview, however is missing one or more letters of recommendation Conditional: a student has been interviewed, and you want to check his/her recommendations more closely. Advise your area coordinator of this status and reasoning behind it All students must be interviewed within 30 days of enrollment

Academic Credit : 

Academic Credit Students (grades 9 – 12) who successfully complete all program course work are granted high school academic credit through the Washington School of World Studies Students (grades 5 – 8) will receive an Academic Evaluation and Certificate of Completion for successfully completing their course work College credit from Eastern Washington University is an option for students in grades 7-12 who complete the course work and pay the fee

Is WSWS Credit Accepted? : 

Is WSWS Credit Accepted? WSWS is an accredited school – other accredited schools should accept credit granted via WSWS If credit is not accepted, advise parents to work with the school district to transfer the credit if possible If policy does not allow transfer of credit, have parents work with the school board to see if the policy can be changed Remind parents transcript may also serve as a valuable stand-alone piece for student's file that is sent with college applications

Delegate Health Forms : 

Delegate Health Forms Leaders collect all health forms by January 15th Leaders record on the leader website which health forms have been received no later than January 25th Leaders submit a copy of all health forms to the program office by February 1st Leaders do not have to wait to have all health forms collected to send them into the program office Importance of full disclosure Stress the dangers of nondisclosure Instill confidence in confidentiality

Leader Insurance : 

Leader Insurance Medical Protection Plan Provided at no extra cost to all volunteer leaders Covers sickness and accident expenses during the program (ambulance, hospital stay, dental, and prescription drugs) Leader Baggage Protection Plan Provided at no extra cost for all volunteer leaders Covers baggage delay and baggage loss during the program (when the baggage is delayed or lost for more than 24 hours by a common carrier)

Leader Optional Insurance : 

Leader Optional Insurance Post-Departure Travel Protection Plan: Provides enhanced benefits for sickness and accident coverage Additional coverage for baggage delay or loss Cost is $55 Must be requested by completing a registration form on the leader website, submitted to the program office Must be purchased prior to departure For more details: www.peopletopeople.com/leaderinsurance

Leader Liability Coverage : 

Leader Liability Coverage People to People Ambassador Programs maintains commercial general liability insurance Provides insurance benefits for volunteer leaders while acting within the scope of their duties Legal liability/defense benefits up to general aggregate limit of $2,000,000

Safety Day to Day : 

Safety Day to Day Ambassador Leader Travel Handbook is your guide! Safety comes first Long days, little personal time Importance of leadership teamwork Attitude is everything The handbook arrives in the spring: Toss your old copy into the recycling bin Remember, things change. This handbook is required to be read each year!

2011 Delegation Leader TrainingLesson 2 : 

2011 Delegation Leader TrainingLesson 2 PEOPLE TO PEOPLE AMBASSADOR PROGRAMS

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Objectives Lesson 2: What’s New for 2011Need to know! New information for new and returning leaders: New for 2011 Overview Using the Invitation Tool Kit New Orientation Meeting Materials

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Welcome Returning Leaders!

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New for 2011 - Overview The Compass – new leader web site for all programs Orientation Meetings - all new materials! Invitation Tool Kit – posters and invitations revised Early Enrollments – since June students could enroll for 2011 Information Meeting Roles – refresher, winter meetings and onsite enrollments for some Leader Health Forms – leader health forms required for 2011 Passport Copies – Leaders collect 4 photocopies of each student and leader's passport. Submit one copy to the program office Middle Name Required – this year again leaders and students must include their FULL middle name (not initial), if you have one on documents National Teacher of the Year – we are now a proud sponsor

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Leader Web Site: Log In Daily

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Use Reports on Legacy Sites for 2011 Use Materials as they become available on The Compass for 2011 Transition all for 2012 Balance While We Build

Student Nominations Are Important! : 

Student Nominations Are Important! Student nomination drive begins in the spring You can continue to nominate students all year Many nomination tools for you to work with: Multi nomination form on The Compass, (10/form) Excel spreadsheet form on The Compass (20+) Recommendation letter to perspective families Generating delegate nominations PowerPoint Selection criteria document

The Compass Website : 

The Compass Website Update the following information online: Interview date Student interview status Student email addresses and phone numbers Orientation-meeting schedule and meeting notes Status of required paperwork such as health forms Student shirt sizes and passport information Students or leaders who are not U.S. citizens Leader shirt sizes and passport information (coming soon in The Compass) Leader contact & frequent flyer accounts (coming soon in The Compass)

What’s Next for the Compass? : 

What’s Next for the Compass? Coming Soon! My Info: leader contact & travel info, with self edit options, shirt size, passport, insurance, mileage accounts info and more Resources: forms, templates, downloads for leaders & ADs, including the new orientation meeting materials Guidelines: “how to” documents such as the leader guide and travel handbook Training: one stop for all training modules and certification quizzes

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Invitation Tool Kit

Usage Guidelines / Options : 

Usage Guidelines / Options Invite deserving students and their parents to a local information meeting using: The printed, hard-copy invite OR Online invite email tool (www.peopletopeople.com/invite) Invite co-workers who might be interested in becoming a leader to a local information meeting Show a video to students or co-workers Submit a school newsletter announcement using the online email announcement template Display a poster in your classroom or in community youth organizations

Kit Contents : 

Kit Contents Online Kit - online information meeting invite tool: Find a local meeting by ZIP code and grade level Invite email tool for students & parents School article/announcement tool Download video for the classroom Link to social-media hub Download posters and invite flyer Print Kit: Three posters with space for teacher contact/information 20 formal invites to be handed out to students Organization history for use with co-workers, administration, et al. DVD with videos about the PTP experience

peopletopeople.com/invite : 

peopletopeople.com/invite A one-stop shop for everything you need to get the word out about meetings! Download posters Download videos Send invites

Using the On Line Kit : 

Using the On Line Kit Find a meeting Select invites or announcement & input recipient emails Input your info Send!

Using the On Line Kit : 

Send a school or community newsletter announcement Using the On Line Kit

Using the Printed Kit : 

Using the Printed Kit Fill in the student’s name. Write your full name on the invite. Find local meeting info at the online invitation tool. Add it to the invite. Student brings invite to the meeting & signs in noting “Teacher invite.”

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Hang a poster with your contact info! Show videos to students, youth groups, clubs, administrators, co-workers Share the PTP history with anyone who is interested Using the Printed Kit

Other Posters in The Kit : 

Other Posters in The Kit

Remember… : 

Remember… Important things to remember: Remind students/parents to bring their invitation to the meeting Write your name on the printed invitations Sign-in sheet can also be used to track invites if students show up without them The more invitations we send out, the more leaders can travel in 2011!

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Orientation Meetings

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Orientation meetings set the foundation for your delegation’s travel experience. They should be: Fun Interactive Educational Orientation meetings are also a time to: Get to know your delegates Build bonds among students Build confidence in delegates’ parents that their children will be safe during travel Topics you will cover at orientation meetings include: The origins of People to People The role of the Student Ambassador Destination geography, history, government, and culture Travel details such as how to pack, budgeting, and behavioral expectations A significant amount of time at orientation meetings should be allotted for teambuilding activities. Orientation Meetings – Why have them?

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Key Purposes of Orientation Meetings Maintain excitement gained during the information meeting Build continued enthusiasm and anticipation Delegation bonding Establish trust in the delegation’s leadership team Learn what it means to be a Student Ambassador Learn how to be a responsible traveler Meet core program values and maintain credibility These meetings are critical in fostering relationships between leaders, delegates, and families. Orientation Meetings

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Four meetings geared toward education, travel preparation and team building: Orientation Meeting 130-45 days after the Social Orientation Meeting 2 30-45 days after Meeting 1 Orientation Meeting 3 30-45 days after Meeting 2 Orientation Meeting 4 30-45 days after Meeting 3 Orientation Meetings – How Many? Required Meetings Fun, celebratory-type meetings aid in team bonding and the overall experience: Social Gathering30-45 days after the Information Meeting Bon Voyage Party 1-2 weeks prior to departure Reunion Gathering 30-45 days after return Additional Meetings (Strongly Recommended)

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Leader Website Located under Leader Resources > Orientation Meetings, downloadable and printable resources for each Meeting: Leader’s Meeting Organizer: your tool for preparing and leading your meeting Meeting Agenda: reproduce for meeting attendees Reproducible forms and activity sheets Videos for use during meetings Delegation Leader Guide The Orientation Meeting section provides invaluable information and tips on running your orientation meetings. Orientation Meeting Resources

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Orientation Meeting USB Flash Drive Resources Guidelines USB/Flash Drive: Convenience and portability – all materials delivered in the Primary Leader Kits on a USB flash drive. All updates and additions will be posted on the Compass site, you can drag and drop new files onto your USB drive as needed.

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Orientation Meeting Video Resources USB/Flash Drive: Videos on the flash drive today, and videos that are in process are noted below. The Fundraising video will be ready in early fall of 2010 and posted to the Compass website.

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Professional & Unified Leadership Team: it’s imperative that you present a professional and unified front to your delegates and families, including: Providing the same information: Sync up as a team before presenting information to your delegation. When you can’t answer a question: Communicate to families that you will find out the answer and get back to them. Follow-up in a timely manner. Present yourself with confidence: Remember that, as a trained leader, you are the authority in the room. Be respectful of your delegates and their families: Start and end meetings on-time. Communicate clearly, often. Orientation Meetings: Leadership Team Share Responsibilities Assign different leaders to different segments of the meeting. It cuts down preparation time and smoothes transition into new activities. Play to your strengths: Allow leaders with strengths in team-building to facilitate these sessions. Allow leaders who work well with parents to run the parent sessions. Share meeting responsibilities: Divide and conquer meeting preparation and follow-up tasks.

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Meeting Locations Suggested locations include: schools churches office buildings community centers libraries Meeting locations should be free-of-charge. Please work with your area coordinator if you have exhausted all possibilities for free meeting venues. Orientation Meetings: Locations Meeting Equipment Look for meeting sites which have available: Electrical outlets TV/DVD equipment Projector Large screen Computer or computer connections

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Report Scheduled Meetings Primary leaders are required to post their orientation meeting dates online by the following deadlines: Orientation Meeting # 1 - online by December 15 Orientation Meeting #2 - online by February 1 Orientation Meeting #3 - online by March 1 Orientation Meeting #4 - online by March 15 Posting your Orientation Meeting dates online will help the program office communicate accurately and efficiently with your delegates and their families regarding orientation meeting dates, times, and locations. Orientation Meetings: Scheduling

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Participation Requirements Delegates must participate in orientation meetings Parents are invited to attend all meetings, but this is not required (though they should attend the first and last meetings) Excused absences are on a case-by-case basis Provide options for out-of-area delegates; treat them as part of your delegation Orientation Meetings: Participation

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Getting Parents Involved Besides participating in meeting activities, parents can be further involved by helping in a number of ways, from organizing food at meetings, to creating fundraising committees, to helping manage paperwork. Below are some suggestions (more are included in your Delegation Leader Guide and in your Orientation Meeting #1 materials) for ways parents can be involved: Phone tree Fundraising Food Service projects Social gatherings/picnics Photo committee Guest speakers Orientation Meetings: Involve Parents Local home stay Meeting clean-up “Wish-list” Reunion Gathering

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Setting up Committee Chair – Fundraising Example Gather all interested families’ contact information Visit www.fundingyoureducation.org for ideas Meet with parents after the first meeting Do not dictate the plan but rather facilitate brainstorming of ideas Vote on first idea as group SET A DATE for the event! Assign tasks as needed – “Who is going to contact our venue?” Facilitate communication to the group of fundraisers about the upcoming event Ensure that all participants receive equal $$$ from the fundraising event Provide individual ideas as suggestions Orientation Meetings: Parent Example

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Establish Clear Meeting Themes

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Meeting Goals Engage students and parents. Build trust about the program and its leaders. Create excitement for travel. Learning Outcomes Know the mission of People to People Ambassador Programs and what it means to be a Student Ambassador Introduction to the OnBoard student website Global citizenship awareness Destination specific information Parent involvement opportunities Orientation Meeting #1

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Meeting Goals Engage students and parents Develop an atmosphere of learning Create pride for Student Ambassadors Learning Outcomes Demonstrate knowledge of the History of People to People, Ambassadorial behaviors, OnBoard navigation Articulate understanding of proper ambassadorial dress while on the program Outline a plan for a group service project Demonstrate knowledge of destination-specific geography, history, food and customs Understand expectations for earning high school credit for program participation if they are on credit bearing delegations Introduce journal writing Orientation Meeting #2

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Meeting Goals Engage students and parents Build cultural awareness Continue to build excitement and anticipation to travel Learning Outcomes Demonstrate knowledge of the following during an OM2 review: Destination-specific history, geography, foods and customs Ambassadorial dress code Demonstrate understanding of proper packing contents and procedures Demonstrate their ability to participate in a ‘speed count-off’ Understand expectations and consequences for travel portion of their program Articulate understanding of host country’s culture and appropriate etiquette for participation Demonstrate knowledge of destination-specific religions and art forms Home stay expectations Orientation Meeting #3

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Meeting Goals Engage students and parents Have a solidified team Clear expectations for the program Have students prepared for travel Learning Outcomes Articulate knowledge of the following during an OM3 review: Cultural awareness of the host country Destination-specific religions and art forms Packing contents and procedures Demonstrate knowledge of budgeting money and dealing with currency conversions while traveling. Demonstrate knowledge of best practices for staying healthy while traveling. Demonstrate knowledge of appropriate airport and air travel behaviors. Orientation Meeting #4

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Objectives: Provides anonymous vehicle for feedback Opportunity to praise leaders Advance notice of parent concerns Early intervention for major concerns Constructive feedback for leaders and program office Parent Pre-Travel Survey: Timing: Emailed to parents after orientation meeting #2 Meeting # 2 date is determined by use of Orientation Meeting Tracking Tools Surveys conclude by mid-May Follow up actions May - June

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Orientation Meetings: The Bottom Line Delegates are Customers Treat with respect Maintain and continue to build program anticipation Delegates and their families are paying for this experience We are Here to Help Unsure about anything? Contact your area director immediately. Timely information can prevent misunderstandings and potential withdrawals. You are the face of People to People Ambassador Programs. We are here to support you in your efforts to provide delegates with an amazing experience. Above all, be safe and have fun!

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12 Hours Orientation= Delegates + Great Ambassadors = A Very Bright Future

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Early Enrollments Enrollment for 2011 has been open since June 2010 August 15, assigned leaders should begin reviewing their enrollment reports Become familiar with any early enrolled delegates, make welcome calls to: Introduce yourself as one of their leaders Confirm their information meeting time / place, confirm they will attend Check on status of their recommendation letters. If still in process, instruct them to bring the letters to the info meeting Make a point to meet and greet these early enrolled students and their parents at the info meeting Students who show as accepted in your report, need not be signed up for interviews as they have had their interview completed over the summer by an assigned team who handled early enrollments while leaders were traveling Communicate timing of the social gathering Remember these students won’t get an invite to the info meeting. Welcome calls are extremely important!

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Info Meeting: AD & Leader Roles Pre-Meeting Awareness/Nominations/Invitation Tool Kit (ITK) Primary leader prepares list of interview dates Identify strong alumni lists Leader expectations: Arrive 90 minutes before start Bring copies of approved bio Professional attire Invite alumni students with family members Network with families; build trust and confidence Consistent and accurate communication Registration table coverage & laptop enroll set up Meeting Area Director: introduction and explanation of regional role Leadership team introduction Leadership team selection process Leaders stay in room; listen, help field questions Testimonials Caliber of students Value of program Student view Educator view

Slide 94: 

Leader Health Forms, Passports, Middle Name Leader Health Forms: ALL traveling leaders are required to submit a copy of their leader health form to the Program Office by Feb. 1, 2011 Passport Copies: Leaders will collect FOUR photocopies of each student and leader's passport. The leader will send one copy to the program office via mail , fax: 866.306.5349; or email: passportcopies@peopletopeople.com Middle Name Requirement: This year, as well as last year, airlines require MIDDLE name information for all passengers, including leaders and delegates, so be sure to include the full middle name (not just an initial), if you have one, on all items

National Teacher of the Year : 

National Teacher of the Year “International travel provides new context for interpreting the world and teaches empathy, which is one of the most important lessons a student can learn, but one of the hardest to teach. I can expose students through literature to new cultures, religions, and many different things but there’s something unique and special about the actual experience. It provides a new blueprint for thinking and opens their eyes to the world. I’ve seen how students change after travel – they process the world differently and their perspectives change.” Sarah Brown Wessling 2010 National Teacher of the Year People to People Ambassador Programs is a proud sponsor of the

2011 Delegation Leader TrainingLesson 3 : 

2011 Delegation Leader TrainingLesson 3 PEOPLE TO PEOPLE AMBASSADOR PROGRAMS

Slide 97: 

Objectives Lesson 3: Communication, Management, Community Expectations, strategies and tips for delegation management pre-travel during the orientation meetings: Communication expectations Management tips Community building Teamwork exercise, Orientation Meeting best practice sharing, retention and delegation management tips

Sharing Responsibility : 

Sharing Responsibility Know your Delegates Over Communicate Be Organized & Professional Work as a Team!

Communication Expectations : 

Communication Expectations Call all applicants to set-up an interview before emailing them! Know your delegates’ names! Verify the students and their parents’ email addresses. Call each delegate in your delegation 1X per month to check in with him/her and the family. Send monthly updates and reminders via email. Ask for all to ‘reply’ or enable auto receipt so that you know they received your email.

Management Tips : 

Management Tips If you don’t know the answer, find out and get back to them! Don’t assume that what you did in Europe was what you will do in another region. Don’t assume another ‘story’ will be your ‘story’ or experience. Designate a ‘teacher leader’ or ‘parent’ as the fundraising committee chair person. If you are part of a teamed delegation, make time to meet the other leaders as early as possible prior to departing (virtually or in person, if feasible.) This will help you get on the same page and increase cohesive leadership during travel.

Behavior Management : 

Behavior Management Prevention is the best policy Orientation meetings set the stage for managing delegate behavior See the orientation meeting section of your Delegation Leader Guide for ideas for promoting Ambassadorial behavior Use your Ambassador Leader Travel Handbook for guidance in managing behavior during travel Attend your Spring leader training!

Community Building : 

Community Building Know your delegates and parents…a name is very important to a person! Get students in your delegation speaking to one another and interacting as soon as possible! Have the parents do this as well. Encourage a Facebook page for the group to post communication. Assign a student to build the page.

Management Tips : 

Management Tips Be Aware of: Terms and Conditions: www.peopletopeople.com/terms Payment Plan Options ($400 deposit up to March 1st all plans): Full payment at the time of application Equal monthly payments (tuition + zone fare + insurance - $400 deposit / 9 months = $682 per month) is based on the number of months prior to travel. Payment plan Deposit $500 due at 45 days post application $500 due at 75 days post application $1,000 due on 2/1/2011 $1,000 due on 3/01/2011 $1,000 due on 4/01/2011 Full balance due on 5/01/2011

Management Tips : 

Management Tips Be Aware of: Optional Insurance $345 Coverage: Job Loss for any reason Withdrawal for any reason: If the insurance is accepted the delegate may be eligible for up to 75% of the withdrawal fee) Example: if the withdrawal penalty is $1,500 40 days prior to travel, then the delegate could withdraw for any reason and receive up to $866 back. In prior years, the delegate would not have received a refund. Covered reason – up to 100% refund Know it, but don’t quote it! If questions, refer delegates to the program office. www.peopletopeople.com/insurance

Slide 105: 

Best Practice Sharing Breakout Session

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People to People can help build bridges and promote peace through understanding thanks to the work of outstanding leaders like you!