Technosoft Corporation - Global Inhouse Center Services

Technosoft Corporation Global In-house Center (GIC) Services: 

Jan 2012 Technosoft Corporation Global In-house Center (GIC) Services

Technosoft Evolution: 

Technosoft Evolution 2 Service Areas IT Application Development & Maintenance Remote Infrastructure Management Healthcare vertical Security Services COTS BPO Revenue Cycle Mgmt Payer Services Back-office Services Prof Staffing Employees Global team of 1,600 professionals 8 sales offices across US, Australia and India 4 dev centers in Chennai and Bangalore Revenues $75 million in 2011 25% growth yoy History Headquartered in Southfield, MI Founded in 1996

Partial Client List: 

Partial Client List BFSI Healthcare Pharmaceuticals Technology Manufacturing 3 Consulting Retail Telecom Others

Awards & Recognitions: 

Awards & Recognitions Listed in Inc 5000, 2010 | America’s Fastest Growing Companies Top 500 Diversity Owned Businesses in the United States In 2005, Technosoft was recognized as one of the “Future 50 of Greater Detroit ” Microsoft Award for Project Contribution In 2011, Technosoft received “Presidents Award” for support & services contributed to NCMSDC 4

Our Offices and Delivery Centers: 

Our Offices and Delivery Centers Chennai Center 1 Chennai Center 2 & 3 Bangalore Center India centers: 4 Delivery Centers Chennai – 3 & Bangalore - 1 Delivery Centers Sales Offices Singapore Client Locations India Client Locations: Mumbai, Hyderabad, Pune and Ahmedabad California Michigan Minnesota Los Angeles San Francisco Seattle Detroit Pittsburgh Denver Hartford Jacksonville Houston Austin Birmingham Raleigh Atlanta New Jersey Kansas City Sydney 5

Enterprise Service Offerings: 

Enterprise Service Offerings 6

Captive Service Delivery: 

Captive Service Delivery 7

Global In-house Center – Service Offerings: 

Global In-house Center – Service Offerings 8 Support spikes addressing staffing needs Quick turnaround time - 8 hours Resources start in less than 15 days Professional Services Hire, Train & Depute resources for bulk hiring Distributed cost model enabling blended rates Hire, Train & Depute Provide teams with complete accountability on SLA based delivery, reducing management cost for captives Managed Service Delivery Manage end-to-end recruitment and staffing for project requirements, the entire project team is recruited & staffed by Technosoft End-to-end Project Management Target, JDA, Dell, PWC, Microsoft & Xerox Case Study Target, Dell & Quintiles Target & Quintiles Sears

GIC – Clientele : 

GIC – Clientele 9

GIC – Delivery Model: 

10 GIC – Delivery Model

GIC – Service Delivery: 

GIC – Service Delivery Professional Staffing Solution PSS – Professional Staffing Solutions ( with hiring responsibility) HTD – Hire Train Depute CAB – Captive Active Bench Technosoft works with several captives in India and has worked in several flexible engagement models Aligned CoE Factory model Managed Services Delivery Joint Program Management Offering Services in Bangalore, Chennai, Pune, Hyderabad, Delhi , Singapore , ANZ and UK 11

PSS – Professional Staffing Solutions Responsibility: 

PSS – Professional Staffing Solutions Responsibility 12 Technosoft Responsibility Provide qualified resources from ready reserve / bench or market within 72 hours Availability of resources in no more than 20 days from the date of selection Technosoft will conduct and facilitate walk-in in Pune on need basis Weekly review on progress Client Responsibility Provide resource requirement on need basis Workshop to educate Technosoft technical team on requirement understanding and sign off Revert on interview schedules in 48 hours after resume submission Complete Interview process within a week Weekly review meeting on progress

PSS - SLA: 

PSS - SLA 13 TS to provide resumes for each open positions within 72 hours Client to screen resumes and send interview schedules in 48 hours of submission TS will maintain a 80% accuracy on interview schedules Client to provide feedback within 24 hours after interviews TS will make offers to market resources within 24 hours of selection TS will not take more than 20 days for on-boarding resources from the date of selection of c lient Team Exception approvals will be taken in concurrence with c lient team

General SLA: 

General SLA 14 Client will provide feedback on non-performance within 2 weeks of resource deployment In case of non-performance TS will provide replacement in 2 weeks TS – HR BP will collect feedback from TS resource’s reporting managers at client on a quarterly basis TS will maintain a 50% selection ratio TS will maintain a 70% joining ratio on selection TS will maintain an attrition rate of less than 7%

HTD – Hire Train Depute: 

HTD – Hire Train Depute Technosoft Responsibility Hire qualified resources per directives from client Train on specific needs (Eg: RoR, MSTR, Teredata, etc) Depute resources on need basis Associate Program Manager for all communication and management Client Responsibility Provide resource forecast Workshop to educate Technosoft technical team on requirement understanding and sign off Sign off on final selection of resources Sign of SoW for each HTD engagement 15

HTD – SLAs : 

HTD – SLAs 16

Captive Active Bench (CAB) : 

Captive Active Bench (CAB) Technosoft Responsibility Hire qualified resources per directive from client Maintain a 10% bench at all times Create ready reserve for forecasted needs Bench will be active by either shadowing resources working on projects Or will replenish attrition Client Responsibility Provide resource forecast Workshop to educate Technosoft technical team on requirement understanding and sign off Sign off on final selection of resources 17

CAB – SLAs : 

CAB – SLAs 18 Role Years IT Experience 1 to 10 (resources) 11 to 20 (resources) 21 to 50 (resources) Beginner 1 to 2 2 Weeks 2 Weeks 3 Weeks Junior 2 to 4 3 Weeks 4 Weeks 6 Weeks Mid-Level 4 to 6 4 Weeks 6 Weeks 8 Weeks Senior 6 to 8 6 Weeks 8 Weeks 10 Weeks Lead 8 to 10 6 Weeks NA NA Below are typical on boarding timelines for standard skills With the CAB we potentially address the issue of Attrition, Knowledge Retention in turn helping client mitigate risks

End-to-end Project Management: 

End-to-end Project Management Manage end-to-end recruitment and staffing for project requirements, the entire project team is recruited & staffed by Technosoft 19

End-to-end Project Management – SLAs : 

End-to-end Project Management – SLAs 20

Governance : 

Governance 21 Client +

Recruitment Process – GIC : 

Recruitment Process – GIC Technosoft follows the below process for Captive Customers: Once requirement is received TSC technical staff evaluates and shall refer back with Customers for any clarification Once the requirement is affirmed, the technical staff prepares a test paper for written screening Shortlisted resources are technically screened Further shortlisted resources are lined up for Customers Technical screening Technosoft will adheres to Customers hiring process and methodology All shortlisted candidates are provided with a cab to reach Customers IT office for interview On-Time Each resource is received by our Account Manager and introduced to the tech panel Based on feedback from Customers team TSC prepares on-boarding process Pre-hire induction program conducted every 2 weeks for shortlisted resources to communicate seriousness and criticality of the projects to de-risk last minute back outs TSC current ratio of joining stands at 10:8 22

HR Policies & Retention Strategy – GIC : 

HR Policies & Retention Strategy – GIC Technosoft has unique HR policies for resources working at customer location: All resources go through a TSC induction program Resources selected by customers are given customer orientation covering basic details about – Timesheet process General work hours Point of Contact Reporting Structure Client Expectations Any other specific details as communicated by Client Every resource has to register with NASSCOM Skills registry to get their unique ID and record employment with Technosoft This enables us to avoid absconding cases Resources are given deputation letter with reporting details Dedicated HR Business Partner visits employees every 2 weeks to address their concerns (if any) Dedicated Soft skill and leadership trainer helping resource to raise their benchmark 23

HR Policies & Retention Strategy – GIC : 

HR Policies & Retention Strategy – GIC Quarterly feedback from reporting manager is collected in a defined format Quarterly day event with employees working at customer location Quarterly R&R inclusion with TSC internal employees Standard holidays are provided and paid as applicable to internal employees Facilitation of Special training requests on need basis General Insurance and Medical Coverage for the entire family including older parents 24

Why Technosoft?: 

Why Technosoft? Integrated IT and BPO Solutions Innovative and customer driven engagement models Invest with customers to support effective management of budgets 24/7 availability of Senior Management (India & US) Quick decision making and responsiveness Dedicated account management team Quality, Cost-effective, Flexible Delivery models Quick turnaround time Investment in CAB – CARR Attrition Less than 7% Selection ratio of over 60% Excellent customer retention Never lost a customer due to non performance Invest in new engagement models to support customer ahead of time 25

Project Profiles: 

Project Profiles 26

Target – Professional Services: 

Target – Professional Services Services provided Number of resources Profiles staffed Locations staffed Engagement highlights 27

Xerox – Professional Services: 

Xerox – Professional Services Services provided Number of resources Profiles staffed Locations staffed Engagement highlights 28

PWC – Professional Services: 

PWC – Professional Services Services provided Number of resources Profiles staffed Locations staffed Engagement highlights 29

Dell – Hire, Train & Depute: 

Dell – Hire, Train & Depute Services provided Number of resources Profiles staffed Locations staffed Engagement highlights 30

Quintiles – Managed Services Delivery: 

Quintiles – Managed Services Delivery Services provided Number of resources Profiles staffed Locations staffed Engagement highlights 31

Sears – End-to-end Project Management: 

Sears – End-to-end Project Management Services provided Number of resources Profiles staffed Locations staffed Engagement highlights 32

PowerPoint Presentation: 

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