Slide 8:
PROCESS IMPROVEMENT IN DETAIL Step 1 – Define PREPARE A PROBLEM STATEMENT What is wrong?
What are the symptoms?
How serious is the problem?
How large is the problem?
Slide 20:
CORPORATE VIEW…
Slide 22:
JACK WELCH BOB GALVIN The world’s greatest turnaround king Pioneered SIX SIGMA In 1995, GE found 35,000 DPMO. But its still the best
compared to others.
Impressed by ideas of Honeywell and Motorola, allocated
huge sum of money for six sigma.
Rated 3.5 sigma(in 1995 DPMO rates). “We didn’t invent six sigma…, we learnt it”
-Jack Welch