FACE-TO-FACE COMMUNICATION :
FACE-TO-FACE COMMUNICATION
FOR EFFECTIVE COMMUNICATION :
FOR EFFECTIVE COMMUNICATION
PRINCIPLES :
PRINCIPLES
CREATE A SPACE :
CREATE A SPACE Focus on reacting and responding to the speaker
BE YOURSELF :
BE YOURSELF
RELAXED CONVERSATION IS 2 WAY :
RELAXED CONVERSATION IS 2 WAY
LESS IS MORE :
LESS IS MORE
PEOPLE CAN LISTEN OR THEY CAN THINK,BUT NOT BOTH TOGETHER :
PEOPLE CAN LISTEN OR THEY CAN THINK,BUT NOT BOTH TOGETHER
THINK BEFORE YOU SPEAK :
THINK BEFORE YOU SPEAK
SILENCE IS ESSENTIAL :
SILENCE IS ESSENTIAL
FOCUS :
FOCUS Maintain eye contact
Give non-verbal clues
Encourage the speaker to go on
Ask open questions & summarize
VISUALIZE :
VISUALIZE
YOU CAN'T BEAT FACE-TO-FACE COMMUNICATION :
YOU CAN'T BEAT FACE-TO-FACE COMMUNICATION Appreciating colleagues
Criticising or providing feedback
Assigning new responsibility
Damage control with clients
Resolving conflicts
QUERIES? :
QUERIES?
Slide 16:
THANK YOU