Slide 2:
TIME MANAGEMENT
Slide 3:
Time Management Making a time Diary
Learn to say 'NO‘
Time based 'To do' list
Multi-tasking
Don't be perfectionist
Reward yourself
Slide 4:
CUSTOMER SERVICE
Slide 5:
Customer Service Communication
Exceed customer's expectation
Focus on feedback
Simplify your system
Measuring the metrics
Follow through is fundamental
Create a culture of customer service
Make it personal
Slide 6:
PRESENTATION SKILLS
Slide 7:
Presentation Skills Speaker
Message
Audience
Channel
Feedback
Noise
Setting
Slide 8:
TIPS TO OVERCOME THE FEAR OF PUBLIC SPEAKING
Slide 9:
Ten steps to goal setting Thou shall be passionate
Thou shall be realistic
Thou shall be value driven
Thou shall be detailed
Thou shall plan
Thou shall be remain accountable
Thou shall be have fun
Thou shall belive
Thou shall seek support
Thou shall not give up
Slide 10:
COMMUNICATION
Slide 11:
Communication Assertive
Aggresive
Passive
Passive Aggression
Slide 12:
INTERPERSONAL SKILLS
Slide 13:
Interpersonal Skills Leadership
Networking
Team Work