Customer_Service

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Category: Education
     
 

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Slide 1: 

Customer Service

Customer Service : 

Customer Service Who is a customer? What is Customer Service?

Commitment to Customer Service : 

Commitment to Customer Service Mission Statement Vision Statement Leadership Employees External Internal Leader

The Customer is Always Right : 

The Customer is Always Right

Eight Rules for Good Customer Service : 

Eight Rules for Good Customer Service Answer your phone Don’t make promises you can’t keep Listen Deal with Complaints 5. Be Helpful 6. Train 7. Extra Step 8. Throw in Something Extra

Inappropriate Customer Behavior : 

Inappropriate Customer Behavior Racial/Sexist Comments Threats of Bodily Harm

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