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Premium member Presentation Transcript BARRIERS TO COMMUNICATIONByRajkumar Pachigalla : BARRIERS TO COMMUNICATIONByRajkumar Pachigalla : Listening barriers Interrupting the speaker Not maintaining eye contact with the speaker Rushing the speaker to complete what he/she has to say Making the speaker feel as though he/she is wasting the listener's time Being distracted by something that is not part of the on going communication Getting ahead of the speaker and completing his/her thoughts Ignoring the speaker's requests Topping the speaker's story with one's own set of examples Forgetting what is being discussed Asking too many questions, for they sake of probing Barriers while speaking : Barriers while speaking Unclear messages Lack of consistency in the communication process Incomplete sentences Not understanding the receiver Not seeking clarifications while communicating OTHER BARRIERS @ WORK PLACE : OTHER BARRIERS @ WORK PLACE 1. Physical barriers Physical barriers in the workplace include: marked out territories, empires and fiefdoms into which strangers are not allowed closed office doors, barrier screens, separate areas for people of different status large working areas or working in one unit that is physically separate from others. Slide 5: 2. Perceptual barriers The problem with communicating with others is that we all see the world differently. If we didn't, we would have no need to communicate: something like extrasensory perception would take its place. Slide 6: The following anecdote is a reminder of how our thoughts, assumptions and perceptions shape our own realities: A traveller was walking down a road when he met a man from the next town. "Excuse me," he said. "I am hoping to stay in the next town tonight. Can you tell me what the townspeople are like?" "Well," said the townsman, "how did you find the people in the last town you visited?" "Oh, they were an irascible bunch. Kept to themselves. Took me for a fool. Over-charged me for what I got. Gave me very poor service." "Well, then," said the townsman, "you'll find them pretty much the same here." Slide 7: 3. Emotional barriers One of the chief barriers to open and free communications is the emotional barrier. It is comprised mainly of fear, mistrust and suspicion. The roots of our emotional mistrust of others lie in our childhood and infancy when we were taught to be careful what we said to others. "Mind your P's and Q's"; "Don't speak until you're spoken to"; "Children should be seen and not heard". As a result many people hold back from communicating their thoughts and feelings to others. They feel vulnerable. While some caution may be wise in certain relationships, excessive fear of what others might think of us can stunt our development as effective communicators and our ability to form meaningful relationships. Slide 8: 4. Cultural barriers When we join a group and wish to remain in it, sooner or later we need to adopt the behaviour patterns of the group. These are the behaviours that the group accept as signs of belonging. The group rewards such behaviour through acts of recognition, approval and inclusion. In groups which are happy to accept you, and where you are happy to conform, there is a mutuality of interest and a high level of win-win contact. Where, however, there are barriers to your membership of a group, a high level of game-playing replaces good communication. Slide 9: 5. Language barriers Language that describes what we want to say in our terms may present barriers to others who are not familiar with our expressions, buzz-words and jargon. When we couch our communication in such language, it is a way of excluding others. In a global market place the greatest compliment we can pay another person is to talk in their language. Slide 10: 6. Gender barriers There are distinct differences between the speech patterns in a man and those in a woman. A woman speaks between 22,000 and 25,000 words a day whereas a man speaks between 7,000 and 10,000. In childhood, girls speak earlier than boys and at the age of three, have a vocabulary twice that of boys. Slide 11: 7 Interpersonal barriers Withdrawal Rituals Pastimes Working Games Closeness Slide 12: The other barriers include:An individual's subjective viewpoint towards issues/people, which leads to assumptions.An emotional block, which can lead to an attitude of indifference, suspicion or hostility towards the subject.An emotional block or bias that is based on a third party's view point, or on what you have read/heard.Words can have different meanings to different people, thus blocking communication.Use of negative words Slide 13: FINALLY Working on improving your communications is a broad-brush activity. You have to change your thoughts, your feelings, and your physical connections. That way, you can break down the barriers that get in your way and start building relationships that really work. Slide 14: Rajkumar Pachigalla Associate Professor – Business Communication KLUBS K L UNIVERSITY Email: firstname.lastname@example.org Mobile: +91 9293236307 You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.