STP - servives - hospital

Slide 1: 

Chapter 8 Market Segmentation, Targeting, and Positioning

Markets: 

Markets A market is all actual and potential buyers of a product or service © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Stages of Marketing: 

Stages of Marketing Mass marketing Product-variety marketing Target marketing Micromarketing Customized marketing © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Market Segmentation: 

Market Segmentation Geographic Segmentation Demographic Segmentation Psychographic Segmentation Behavior Segmentation © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Geographic Segmentation: 

Geographic Segmentation Dividing the market into different geographic units Nations States Regions Counties Cities Neighborhoods © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Demographic Segmentation: 

Demographic Segmentation Dividing the market into groups based on demographic variables Age Gender Income Occupation © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Psychographic Segmentation: 

Psychographic Segmentation Dividing buyers into different groups based on social class , lifestyle , and personality characteristics © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Behavior Segmentation: 

Behavior Segmentation Buyers are divided into groups based on their knowledge , attitude , and use or response to a product The best starting point for building market segments Types Special occasion segmentation Benefits sought User status Usage rate Loyalty status Buyer readiness stage © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Requirements for Effective Segmentation: 

Requirements for Effective Segmentation Measurability Accessibility Substantiality Actionability © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Requirements for Effective Segmentation: 

Size, purchasing power, profiles of segments can be measured. Segments can be effectively reached and served. Segments are large or profitable enough to serve. Measurable Accessible Substantial Actionable Effective programs can be designed to attract and serve the segments. Requirements for Effective Segmentation © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Market Targeting: 

Market Targeting Evaluating Market Segments Selecting Market Segments Choosing a Market-Coverage Strategy © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Evaluating Market Segments: 

Evaluating Market Segments Segment Size and Growth Segment Structural Attractiveness Company Objectives and Resources © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Selecting Market Segments: 

Selecting Market Segments Undifferentiated Marketing Bifurcated Marketing Differentiated Marketing Concentrated Marketing © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Choosing a Market – Coverage Strategy: 

Choosing a Market – Coverage Strategy Company resources Degree of product homogeneity Market homogeneity Competitors’ strategies © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Positioning Strategies: 

Positioning Strategies Products can be positioned on specific attributes or against another product class © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Choosing and Implementing a Positioning Strategy: 

Choosing and Implementing a Positioning Strategy Identifying a set of possible competitive advantages upon which to build a position Selecting the right competitive advantages Effectively communicating and delivering the chosen position to a carefully selected target market © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Product Differentiation: 

Product Differentiation Physical Attribute Differentiation Service Differentiation Personnel Differentiation Location Differentiation Image Differentiation © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Selecting the Right Competitive Advantages: 

Selecting the Right Competitive Advantages Avoid : Underpositioning - failing ever to position the company at all Overpositioning - giving buyers too narrow a picture of the company Confused positioning - leaving buyers with a confused image of a company © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Selecting the Right Competitive Advantages: 

Selecting the Right Competitive Advantages Brand differences should meet the following criteria prior to marketing: Important Distinctive Superior Communicable Preemptive Affordable Profitable © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Positioning Measurement: 

Positioning Measurement Perceptual mapping is a research tool used to measure a brand’s position © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Perceptual Map: 

Positioning map of service level versus price. ( From Christopher Lovelock, Services Marketing, Upper Saddle River, NJ: Prentice Hall, 1996, p.178.) Perceptual Map © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Best Practices: 

Best Practices Carnival Cruise lines Southwest Airlines © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Key Terms: 

Key Terms Behavioral segmentation Benefit segmentation Competitive advantage Competitors’ strategies © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Key Terms: 

Key Terms Confused positioning Customized marketing Degree of product homogeneity Demographic segmentation © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Key Terms: 

Key Terms Existing competitor Gender segmentation Geographic segmentation Income segmentation © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Key Terms: 

Key Terms Market Market homogeneity Market positioning Market segmentation Market targeting © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

Key Terms: 

Key Terms Micromarketing Overpositioning Psychographic segmentation Specific product attributes Underpositioning © 2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens