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Premium member Presentation Transcript Business Etiquette : Business Etiquette“You must discipline yourself to understand that communication is the basis for effective work space relationship”: “You must discipline yourself to understand that communication is the basis for effective work space relationship ”Communication in the Work Place: Communication in the Work Place PROMPTNESS No communication – mail, text messages, etc. , should be left unanswered for 24 hours Make sure to reply every question asked in a mail. Check your email and phone messages first thing in the morning Why?! Not answering leads to confusion, panic and breaks the chain of understanding. “ I have received your message”Communication in the Work Place: Communication in the Work Place THOUGHTFULNESS Always be thoughtful in giving response to messages. Think through the message, put yourself in the eyes of the sender, never be in a hurry to reply messages “don’t sacrifice process for speed ”Communication in the Work Place: Communication in the Work Place RESPECT Be unfailingly polite in business communication, except in very exceptional situations – and even then ask yourself “Is it entirely impossible to be polite?” Politeness > Greetings in mails When it comes to some people who are to be respected, then salutations and appropriate sign-offs are non-negotiable . Your choice of words are important as the person only reads and cannot see your body languageEffective Communication: Effective Communication “ Reduce your emotions to the barest minimum when communicating ; all that should remain are the words ” Say it! It is not about what you mean-to-say but what you actually say .”Effective Communication: Effective Communication Written & Spoken General Client Relation Meetings & PresentationsEffective Communication: Effective Communication Written & Spoken General Client Relation Meetings & PresentationsEffective Communication: Effective Communication Written & Spoken Use asterisk, bullet points, numbers, etc., when responding to multiple inquiries. In business writing, avoid business writings that are semi formal, if you are not familiar with the person. Do not write as you would talk Try to say as little as possible – brevity is a strength .Effective Communication: Effective Communication Written & Spoken General Client Relation Meetings & PresentationsEffective Communication: Effective Communication General Client Relations Pay attention to every detail – listen attentively/read carefully Accept ALL criticism, because it becomes constructive and not otherwise when you make it to be. Put yourself in ‘ em shoes Maintain good relationship with your clients and suppliers; but bend more towards the client’s side. Learn to satisfy your client because every unsatisfied client is money wasted.Effective Communication: Effective Communication General Client Relations “The Client is always right ”Effective Communication: Effective Communication General Client Relations Always Imagine : Client = Bank You = Investment Maintain open-line communication with your client at all time. RESPECT ém Do not starve ém with info. Be Available! Staff = Client Relation Officer Walls have ears – do not speak ill of your organization in publicEffective Communication: Effective Communication Take advantage of INTERNAL COMPLAIN PROCESS especially for RED that allows for fairness and open communication.Effective Communication: Effective Communication General Client Relations Notify ém of their social mentions Treat people with a smile and cheerfulness “It aint their business if you woke up on the wrong side of the bed” Never raise your voice with a client – you may win the argument but not the war. You can make your point without arguing Have a feedback mechanism in place at all times. No need to wait for criticism.Effective Communication: Effective Communication General Client Relations “Excellent customer relation is based on AGREEMENT and not ARGUEMENT ”Effective Communication: Effective Communication General Client Relations Do not hurt the pride of your client, partners and associate. Pride is important to ém all. There is no such thing as “our BIG customers”. All require equal level of respect. One episode can destroy a long-built relationship. Be careful. Be discrete when it comes to disclosing information to your client. They are not interested in your internal policies. Give ém the impression: “I got you on my mind always”Effective Communication: Effective Communication #1 Policy – Do everything to satisfy your client.Effective Communication: Effective Communication Partners Relations Make your suppliers life as easy as possible; don’t take advantage of ém . Treat ém with RESPECT! Understand People! We are made up of EMOTIONS and not LOGIC. Pay suppliers promptly.Effective Communication: Effective Communication COMPANY REPRESENTATIVE Always speak good about your company.: Don’t talk to much but be ready for any question. Everybody is a MARKETER for the organization You can be a superstar by being brilliant, you can be build a super brand with understanding. 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