Heninger Rewards Training Short Version Presentation

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Slide 1:

Welcome to Heninger Rewards Training

Slide 2:

Enrollment Email Monthly Emails Points Lead List Discounts & Benefits Bonus Points Dealership Benefits Savings Calculator Elite Members will receive access to our partner database of over 250,000 participating retailers in Canada & the U.S. Members will earn points towards there next Heninger vehicle when they service at Heninger Toyota. Rewards Members can earn points toward their next vehicle by getting their vehicle serviced and through other Bonus Promotions Rewards Elite Members receive more benefits and access to over 250,000 discounts in Canada & the U.S.

Slide 3:

Heninger Rewards The Program is designed to help build loyal, lifelong relationships with our customers with the following levels: Rewards Rewards Elite

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Heninger Rewards Cus tomers can sign up for the Rewards program free of charge. Once enrolled , Members have the ability to earn points toward their next Heninger Vehicle and get great specials from Heninger Toyota. 10 % - Parts Expenditures 10 % - Service Spending 10 % - Detail Spending 2 % - Body Shop Spending - (even if an insurance company pays your claim) 1 % - Vehicle Sales …All accrue in your Heninger Rewards account

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Redeeming Points Each point earned is equal to $.01 toward the purchase of a Heninger vehicle.* A minimum of 10,000 points, or $100, is required for redemption A maximum of 500,000 Award Points ($5000) may be redeemed at one time toward the purchase of a vehicle. The redemption process takes place in F&I at the time of purchase. Contact the Heninger Rewards hotline at 1-866-542-8257 for assistance. *As this is a form of payment (and not a discount), this will not affect any commissions on the sale!

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Transferring Points Points may be transferred to an immediate family member or person living at the same residence. Member transferring points must be present at time of purchase. Points will expire 5 years from the date they are issued .

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Enrollment Enrollment in the Heninger Rewards programs is free and easy. Customers can sign up directly at the dealership. Simply ask your customer for an email address at the time of purchase and they are automatically enrolled. No forms, no hassles. Customers can sign up online Customers may also enroll online 24/7 by visiting www.HeningerToyota.com Once a Member, always a Member.

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Heninger Rewards Elite To become a Heninger Rewards Elite Member, a customer must purchase a new or used vehicle from Heninger Toyota.

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Heninger Rewards Elite Within a month of purchase, your customer will receive their Heninger Rewards Elite Membership credentials package in the mail giving them access to all the benefits available in the Program: Access to the Local Elite Rewards Merchant Network Discounts and savings at over 250,000 participating merchants in Canada & the U.S. Heninger Rewards Elite Discounts and Benefits Heninger Rewards Elite Memberships are valid for three years.

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Dealership Benefits Why - Merges the Service & The Sales Departments It incentivizes the behavior we want … 2nd, 3rd 4th vehicle purchases Next Generation Vehicle Purchases Loyalty & Lifelong buying in all departments

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Check List You’re almost ready to talk to customers about the Heninger Rewards Program, please take some time to do the following: Use the Benefits Login Practice using the Savings Calculator Search for Local Deals Perform a Post Code search for your area to find 3 or 4 great local deals to use and mention to customers Ask your Customers if they are a Heninger Rewards Member Ask if Members have Rewards Points in their account Have the Rewards Hotline number memorized: 1-866-542-8257

Slide 12:

Thank you for attending Heninger Rewards Training!

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