CTI connectors for Cisco, Avaya and Genesys Contact Centers

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Presentation Description

Computer Telephony Integration or CTI is a connectivity tool that ties a phone system to desktop. It is designed to improve the experience, sales, and service offered by the business. To harness its potential, integrate CTI with 3rd party CRM or ticketing application. From identifying, routing to recording, there’s a lot that can be done with a CTI connector. Kow more - https://www.novelvox.com/cti-connector/

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