BC 4 Legal Issues in BC

Legal Issues in Business Communication Keep business communications legally protected :

Insight into Legal Aspects Defamation & How to avoid it Learn to formulate Communication Policy of an Organization Know about Fraudulent misinterpretation, copyrights, computer security & Invasion of Privacy Legal Issues in Business Communication Keep business communications legally protected

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Legal issues in Business Communication become more difficult with the advancing development of technology. Use of new devices increases efficiency and allows for more productivity, But it also raises legal concerns as a business worries about the erosion of privilege, interception of data or storage of communications.

Communication Policy:

Communication Policy It is desirable for all organizations (especially large organizations) to draw up and document a Communication Policy. A well drawn up communication policy will ensure clarity & effectiveness in the manner of sharing information and having interactions during internal communication or external communication. The policy will have to cover the Cardinal Principles of Communication. Communication Policy Consists of: Adequacy Transparency Consistency (e.g. during negotiating with clients)

Specifics of Communication Policy:

Specifics of Communication Policy Communication Policy will depend on: Nature of Organization Size of Organization Spread of organization There are basic 9 specifics that could be included in the Communication Policy:

Specifics that could be included in the Communication Policy:

Specifics that could be included in the Communication Policy 1. Specific Spokesperson: Designated person/s for interaction with the media, communicating externally 2. A designated person who will be approving press releases/ other important literature / document meant for external communication 3. Various formal and informal Forum from where information and relevant details will be made available to: a) Employees b) Customers c) Public 4. The frequency of letters to employees, customers etc., from the CEO & other top management functionaries 5. Type & range of ‘In-house Bulletins’

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6. The appropriate feedback systems 7. The manner in which the organization will respond to frauds, damaging press reports, other adverse developments 8. Issuing rejoinders, meeting the press, interacting with people, contacting opinion givers & other actions to be taken for damage control 9. PR strategy

Basic Legal Aspects in Business Communication:

Basic Legal Aspects in Business Communication Date Address Company seal & monogram Time of receiving the communication Time of sending the communication Technical Language Signature

DEFAMATION:

DEFAMATION Publication Privilege

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Defamatory Terms Invasion of Privacy Mis -presentation Fraud Other Legal Areas in Business Communication