Coaching Generations to Work Together(3)final recording

Coaching Multiple Generations in the Workplace : 

Coaching Multiple Generations in the Workplace Veteran Baby Boomer Gen X Gen Y Created by: Nona Liechty TECH 3030 Capstone

Course Objectives : 

Course Objectives Differentiate Between Generations Discover Adult Learning Ups Downs Compare Top 4 Motivators and De-motivators How do I help them be a team?

Topics To Create Understanding : 

Topics To Create Understanding How do different generations learn? What events and values shape generations? How do different generations function? Strategies for managing multiple generations.

Theory of Adult Education by Knowles : 

Theory of Adult Education by Knowles Pedogogy: The teacher, according to this model, has full responsibility for the instruction. Andragogy: Knowles’ theory of adult learning for when a student becomes a real participant and takes part in the learning decisions. Discover Adult Learning

Theory of Adult Education by Knowles : 

Five crucial assumptions about the characteristics of adult learners Theory of Adult Education by Knowles 1. Self-concept 2. Experience 3. Readiness to learn 4. Orientation to learning 5. Motivation to learn Discover Adult Learning

How do Different Generations Learn? : 

How do Different Generations Learn? Andragogy Pedogogy Learners are called “participants” Independent learning style Objectives are flexible It is assumed that the learners have experience Learning is real-life problem-centered Learners are called “students” Dependent learning style. Objectives are predetermined and inflexible. It is assumed that the learners are inexperienced or uninformed. Learning is content-centered. Discover Adult Learning

Slide 7: 

Compare Events During Their Lifetimes Differentiate Between Generations

What each brings… : 

What each brings… Ups Downs A Leader must recognize: Different perspectives Similarities Cope with differences

Veterans…… …Experienced! : 

Veterans…… …Experienced! What they bring to the table… Strength Diligence Strong work ethic Problem solvers On the Downside……. Dislike change Technology = Nuisance Expect seniority Dislike laziness Ups Downs

Baby Boomers….. ..…Workaholics! : 

Baby Boomers….. ..…Workaholics! What they bring to the table… “Can do” attitude Loyalty Overcome obstacles Value learning On the Downside……. Focused on themselves Focused on wealth Like change = self Challenge policies Ups Downs

Generation X…… ...Fiercely Independent! : 

Generation X…… ...Fiercely Independent! What they bring to the table… Minimal supervision Relationships Respect Protect the environment On the Downside……. Not as loyal Expect flexibility Saw parent’s jobs downsized Personal growth Ups Downs

Generation Y.... Multi-Taskers ! : 

Generation Y.... Multi-Taskers ! What they bring to the table… Confident and ambitious Techies!! Skilled with all media Knowledge/skills On the Downside……. Easily bored Entitlement mentality Not worried about job Don’t talk… mostly text! Ups Downs

“The Survey Says”…..... Generational Motivators : 

“The Survey Says”…..... Generational Motivators Top 4 Motivators and De-motivators

“The Survey Says”…..... Generational De-Motivators : 

“The Survey Says”…..... Generational De-Motivators Top 4 Motivators and De-motivators

The Most Common Areas of Inter-generational Conflict in the Workplace : 

The Most Common Areas of Inter-generational Conflict in the Workplace Work Ethic Dealing with change Organizational Hierarchy Boomer Managers “Rule” the Old Way Managing Technology

Strategies for Supporting Each Generation………. : 

Strategies for Supporting Each Generation………. Key Point: The most successful manager finds a way to let every generation be heard.

Some Tips for Managers : 

Some Tips for Managers Tips For Managers Reverse Mentoring Feedback Pairing Skills Not Age Diversity

Strategies to Support Each Generation : 

Strategies to Support Each Generation Veterans: Ask them what their experience has been about situations you are involved with. Clarify how things are done so they know the rules. Offer opportunities to mentor others. Provide training that is offered in formats consistent with their learning style. Honor their hard work with plaques and other symbolic achievements.

Strategies to Support Each Generation : 

Baby Boomers: Avoid controlling language when talking to them. Give them lots of public recognition. Tell them they are important to the organization’s success. Ask for their input. Offer flexibility, authority and respect. Strategies to Support Each Generation

Strategies to Support Each Generation : 

Generation X: Use email as primary communication tool. Provide opportunities to build knowledge. Encourage their ability to work independently. If possible provide flexible work time. Encourage mentoring relationships. Strategies to Support Each Generation

Strategies to Support Each Generation : 

Generation Y: Communicate expectations, roles and responsibilities at the onset. Make groups and teams a part of their job. Prefer email communication. Use digital based training programs. Allow flexibility and voice. Strategies to Support Each Generation

My Personal Action Plan for Success : 

My Personal Action Plan for Success Create an Action Plan for success: Review and answer the following points to see how you will put into practice what you have learned. 1. Describe how you will understand different learning and performance styles of multiple generations. 2. How will you recognize what each generation will bring to the table?

My Personal Action Plan for Success : 

My Personal Action Plan for Success 1. The motivators I will use for each of the generations are: V _________________________________________ BB _________________________________________ X _________________________________________ Y _________________________________________ 2. The strategies and support I will create for my staff are: V _________________________________________ BB _________________________________________ X __________________________________________ Y __________________________________________

Conclusion – Key Points : 

Conclusion – Key Points How they learn? How they function? Ways to manage them? A Diverse team = A Diverse public Do an Audit of your staff Use a mixture of functional and project-oriented assignments Facilitate mentoring

References : 

References http://www.onsite-rs.com/document.php?Id=142 Managing Multiple Generations What Success Looks Like, by Patti Dismukes © 2007 OnSite Resource Solutions llc http://www.facultyfocus.com/articles/teaching-to-the-learning-styles-across-generations/ Teaching to the Learning styles across generations, by Rob Kelly, Faculty Focus Higher Education © 2010 Magna Publications, Inc. http://www.thelearningcafe.net/downloads/WhitePaper-EngagingChangingWorkforce.pdf Survey of Motivators and Demotivators, whitepaper by Learning Café Copyright © 2008 The Learning Café, Devon Scheef & Diane Thielfoldt http://adultlearnandtech.com/historyal.htm Adult Learning Andragogy vs. Pedagogy, by Gabriella Frisolia, 2007-2008