logging in or signing up sharekhan securities nirvan26 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1760 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (1) Added: April 16, 2009 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: sanjaymack777 (21 month(s) ago) my id is sanjaymack777@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close By: sanjaymack777 (21 month(s) ago) hii friend.....would you like to send me this ppt immidiately due to we hvae an presentation apart by this monday!!!! please dear send me....i will be your faithfull.... Saving..... Post Reply Close Saving..... Edit Comment Close By: anilpatel16 (37 month(s) ago) hi nirvan can u forward me the ppts of sharekhan i am doing my project in sharekhan so it could be helpful for me so plz mail this ppts at my email id anilpatel.patels16@gmail.com i would be thanking u if u can help me Anil Patel Saving..... Post Reply Close By: nirvan26 (33 month(s) ago) u can download it from here..... well wishes 4 ur project..... Saving..... Edit Comment Close Premium member Presentation Transcript Sharekhan Securities LTD : Sharekhan Securities LTD Project: “A Study of Customer Satisfaction of Online Trading VS. Traditional Trading With Reference to Sharekhan Brokerage Services LTD” Ashok : Purpose of Research : Purpose of Research The purpose of this research has been divided into two parts From companies point of view From my point of view ashok : This research will help Sharekhan Brokerage Services Ltd. To find out What are the reasons for customer satisfaction in area of online share trading how they can be improve What are the reasons for customer dissatisfaction and how these problems can be solved. Which are the areas of share trading there offline competitors are lagging behind. From Companies’ Point of View ashok From My Point of View : From My Point of View This research will help to find out these. How share trading is done online as well as offline. What all things to be taken care while selecting a share trading portal, broker and brokerage house. What problem online and offline share trading customer face? ashok Sources : Sources The sources of data collection is questionnaire survey and interview of existing customers of Sharekhan Brokerage Services Ltd. ashok : This is most important finding of this research because the basic reason for this research is to find out the customer satisfaction for online line share trading .The responses has been taken for the category are. Yes satisfied Not satisfied Can’t say 55% of customers are satisfied from the services of online share trading .23% are saying that they are not satisfied with the services of online share trading. And 22% are saying that they have no opinion for the satisfaction or dissatisfaction of online share trading these people mostly those who trade less and they do not use online share trading portal frequently. Mostly they use there Demat account just for Dematerialization of there script which they have invested earlier Customer Satisfaction Slide 8: According to these results we can say that customers are mostly satisfied because its feature like any where trading, easy to use services, information available, and because its being time saving ashok Change one portal : Change one portal Change one portal to another This question was asked to know that customer of online share trading portals are loyal to there service providers or not .the respondent where asked give there responses to any of the three option which are ashok ashok Slide 11: Yes they change No they never changed No opinion The results are showing that 53%of customer have never changed there online service providing portal.35% of respondent are saying that yes they have changed there online service providing portals and only 12% of respondent are saying that they have no opinion for this question . ashok Offline Share Trading Done : Offline Share Trading Done This question has been asked to from the respondent to know that what percentage of respondent who have done offline trading. The respondent has been asked to select any one of the given three opinions which are. yes they have done offline trading no they never done off line trading can’t say Slide 13: The responses for this question are. 57% of respondents have never done offline share trading. 37% of respondents have done offline share trading and only 6% of respondent have no opinion for this question. Tools and services : Tools and services The standard tools include current quotes, historical stock charts and news headlines. Typically, these services are available free on most online broking sites. But not with all offline brokers and brokerage house and they are available there are some charges. However, if customer is looking for real-time stock quotes, intraday charting customized ticker, research, information updates on stocks and the economy, and a real-time portfolio manager, customer may have face problem in case of offline share trading .the question which arises are. Slide 16: Appendices: Questionnaire Name___________________________ Address _________________________________ Occupation- Business Service Other_ _ _ _ _ _ _ Age- less than 25 25-35 35-45 45-55 Monthly Income- (Rs.) less than 15000 15000 and above 20000 and above Are you satisfied with the services of Online trading portal? Yes satisfied Not satisfied can’t say If yes, please mark the reasons. Time saving Easy to use Information available Anywhere trading available Easy brokerage structure Other__ __ __ __ __ __ If no, please mark the reasons. Account opening and other charges. No or improper training. Lack of security Lack of information available. Slide 17: Login problem. Other__ __ __ __ __ __ Do you make more trades on-line than you would if you were using a traditional (off-line) brokerage? I make more trades online than I would off-line I make fewer trades online than I would off-line I make the same number online as I would off-line Can’t say Have you ever changed from one on-line brokerage to another (e.g. cancelled your account) Yes No Can’t say Have you done offline trading? Yes No Can’t say If yes please mark problem associated with offline trading. Lack of transparency. Too much of paper work. Time taking. Lack of Information available. Lack of security. Other__ __ __ __ __ __ Please share your experience on online trading (Example-it’s easy to use)---------------------------- Slide 18: Thanks ashok You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
sharekhan securities nirvan26 Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1760 Category: Business & Fin.. License: All Rights Reserved Like it (0) Dislike it (1) Added: April 16, 2009 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: sanjaymack777 (21 month(s) ago) my id is sanjaymack777@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close By: sanjaymack777 (21 month(s) ago) hii friend.....would you like to send me this ppt immidiately due to we hvae an presentation apart by this monday!!!! please dear send me....i will be your faithfull.... Saving..... Post Reply Close Saving..... Edit Comment Close By: anilpatel16 (37 month(s) ago) hi nirvan can u forward me the ppts of sharekhan i am doing my project in sharekhan so it could be helpful for me so plz mail this ppts at my email id anilpatel.patels16@gmail.com i would be thanking u if u can help me Anil Patel Saving..... Post Reply Close By: nirvan26 (33 month(s) ago) u can download it from here..... well wishes 4 ur project..... Saving..... Edit Comment Close Premium member Presentation Transcript Sharekhan Securities LTD : Sharekhan Securities LTD Project: “A Study of Customer Satisfaction of Online Trading VS. Traditional Trading With Reference to Sharekhan Brokerage Services LTD” Ashok : Purpose of Research : Purpose of Research The purpose of this research has been divided into two parts From companies point of view From my point of view ashok : This research will help Sharekhan Brokerage Services Ltd. To find out What are the reasons for customer satisfaction in area of online share trading how they can be improve What are the reasons for customer dissatisfaction and how these problems can be solved. Which are the areas of share trading there offline competitors are lagging behind. From Companies’ Point of View ashok From My Point of View : From My Point of View This research will help to find out these. How share trading is done online as well as offline. What all things to be taken care while selecting a share trading portal, broker and brokerage house. What problem online and offline share trading customer face? ashok Sources : Sources The sources of data collection is questionnaire survey and interview of existing customers of Sharekhan Brokerage Services Ltd. ashok : This is most important finding of this research because the basic reason for this research is to find out the customer satisfaction for online line share trading .The responses has been taken for the category are. Yes satisfied Not satisfied Can’t say 55% of customers are satisfied from the services of online share trading .23% are saying that they are not satisfied with the services of online share trading. And 22% are saying that they have no opinion for the satisfaction or dissatisfaction of online share trading these people mostly those who trade less and they do not use online share trading portal frequently. Mostly they use there Demat account just for Dematerialization of there script which they have invested earlier Customer Satisfaction Slide 8: According to these results we can say that customers are mostly satisfied because its feature like any where trading, easy to use services, information available, and because its being time saving ashok Change one portal : Change one portal Change one portal to another This question was asked to know that customer of online share trading portals are loyal to there service providers or not .the respondent where asked give there responses to any of the three option which are ashok ashok Slide 11: Yes they change No they never changed No opinion The results are showing that 53%of customer have never changed there online service providing portal.35% of respondent are saying that yes they have changed there online service providing portals and only 12% of respondent are saying that they have no opinion for this question . ashok Offline Share Trading Done : Offline Share Trading Done This question has been asked to from the respondent to know that what percentage of respondent who have done offline trading. The respondent has been asked to select any one of the given three opinions which are. yes they have done offline trading no they never done off line trading can’t say Slide 13: The responses for this question are. 57% of respondents have never done offline share trading. 37% of respondents have done offline share trading and only 6% of respondent have no opinion for this question. Tools and services : Tools and services The standard tools include current quotes, historical stock charts and news headlines. Typically, these services are available free on most online broking sites. But not with all offline brokers and brokerage house and they are available there are some charges. However, if customer is looking for real-time stock quotes, intraday charting customized ticker, research, information updates on stocks and the economy, and a real-time portfolio manager, customer may have face problem in case of offline share trading .the question which arises are. Slide 16: Appendices: Questionnaire Name___________________________ Address _________________________________ Occupation- Business Service Other_ _ _ _ _ _ _ Age- less than 25 25-35 35-45 45-55 Monthly Income- (Rs.) less than 15000 15000 and above 20000 and above Are you satisfied with the services of Online trading portal? Yes satisfied Not satisfied can’t say If yes, please mark the reasons. Time saving Easy to use Information available Anywhere trading available Easy brokerage structure Other__ __ __ __ __ __ If no, please mark the reasons. Account opening and other charges. No or improper training. Lack of security Lack of information available. Slide 17: Login problem. Other__ __ __ __ __ __ Do you make more trades on-line than you would if you were using a traditional (off-line) brokerage? I make more trades online than I would off-line I make fewer trades online than I would off-line I make the same number online as I would off-line Can’t say Have you ever changed from one on-line brokerage to another (e.g. cancelled your account) Yes No Can’t say Have you done offline trading? Yes No Can’t say If yes please mark problem associated with offline trading. Lack of transparency. Too much of paper work. Time taking. Lack of Information available. Lack of security. Other__ __ __ __ __ __ Please share your experience on online trading (Example-it’s easy to use)---------------------------- Slide 18: Thanks ashok