Chapter 7

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Chapter 7 ATTITUDE FORMATION AND CHANGE: LOW CONSUMER EFFORT: 

Chapter 7 ATTITUDE FORMATION AND CHANGE: LOW CONSUMER EFFORT

Chapter Overview: 

Chapter Overview Central (high effort) vs.peripheral (low effort) routes to persuasion Affective attitude formation & change Mere exposure effect Classical Conditioning Attitude toward the ad Mood Cognitive attitude formation & change Simple inferences Heuristics

Central vs. Peripheral Routes to Persuasion: 

Central vs. Peripheral Routes to Persuasion

How are Attitudes formed through Affect (Emotion)?: 

How are Attitudes formed through Affect (Emotion)? The mere exposure effect Classical conditioning Attitude toward the ad Mood

The Mere Exposure Effect: 

The Mere Exposure Effect Tendency to prefer known over unknown objects Not dependent on reasoning or active consideration W

Classical Conditioning: 

Classical Conditioning Originally developed by physiologist (Pavlov) “Linking” between two objects causes association e.g., a beautiful woman and a car

Terms: 

Terms Un conditioned response Un conditioned stimulus Conditioned stimulus Conditioned response

Classical Conditioning: 

Classical Conditioning US  UR (Unconditioned stimulus) (Unconditioned response) US + CS  UR (Conditioned stimulus) CS  CR (Conditioned response) E.g.: Sugar  insulin release Sugar + Cola taste  insulin release Cola taste  insulin release

Making Classical Conditioning Work: 

Making Classical Conditioning Work Appropriate symbols (for the population in question) to elicit emotion NOTE : Test stimuli for desired effect! Repetition is critical!

Classical Conditioning Group Exercise: 

Classical Conditioning Group Exercise In groups of 3-5, describe one specific example of how classical conditioning could be used by marketers. Create scenario with UR, US, CS and CR. Can be “real example” or one you make up. Be prepared to share your idea with the class Discuss: Is this effective??

Attitude Toward the Ad (Aad): 

Attitude Toward the Ad (A ad ) Transfer of affect from ad to product Dual Mediation Hypothesis

The Dual Mediation Hypothesis: 

The Dual Mediation Hypothesis Attitude toward the ad Credibility of message Attitude toward the brand

Mood: 

Mood Biasing effect on attitudes Congruence with product Effect of colors/lighting on mood

Influencing Affectively Based Low-Elaboration Attitudes: 

Influencing Affectively Based Low-Elaboration Attitudes Source factors attractiveness likability celebrity status Message factors Pleasant pictures Music Humor Sex Emotional involvement Contextual factors Repetition Program/editorial context

How are Attitudes formed through Cognition?: 

How are Attitudes formed through Cognition? Simple inferences Heuristics frequency heuristic

Influencing Cognitively Based Low-Elaboration Attitudes: 

Influencing Cognitively Based Low-Elaboration Attitudes Source factors Expert/credibility Message factors Number of arguments Message simplicity Involving Repetition

Chapter 7 Review: 

Chapter 7 Review Central vs.peripheral routes to persuasion Affective Attitude formation (4 methods) Influence of attitudes Cognitive Attitude formation Influence of attitudes