Netclick Company Overview

Slide 1: 

Company Overview Business Process Outsourcing

Slide 2: 

About Netclick LLC Netclick is a leading provider of workforce management in Software, E-Business, Web Site Development, Web Marketing, SAP Implementation and BPO services which include: Telemarketing Customer Care Collections Our whole niche of valuable experience lies in BPO, outsourced application development, SAP implementation, website development and design, web promotion, search engine optimization, search engine marketing, PPC, online advertising, e-consultancy, e-business and e-marketing services.

Slide 3: 

Our Mission By providing an essential range of Smart Business Solutions, we aspire to be renowned for our capacity to assist our customers in becoming more competitive, in a world where businesses transact at an unprecedented speed. The Web's potential to engage a global and real-time market promises to define what will become the ground rules for commerce in the 21st century. Excited about what the future holds, we would like to lead our customers to the next level, one day at a time.

Slide 4: 

Our Strengths

Slide 5: 

Strategic Approach

Slide 6: 

NetClick Hybrid Business Model NetClick has developed a hybrid business model that blends fee-for service projects, and research and development collaborations in four diverse but integrated domains:

Slide 7: 

Service Offerings Business Process Outsourcing SAP Implementation Web-Marketing Web-Development Analyzing and Making a base platform from various computer languages that can range from HTML, XML, ASP, and PHP. Our website development process encompasses incorporating legitimate processes of search engine optimization, internet marketing and helps in increasing the accessibility of information to the world.

Slide 8: 

Service Offerings Business Process Outsourcing SAP Implementation Web-Marketing Web-Development We help you reach the Right Audience and close More Sales From Your Leads. We offer Extensive Tracking and Reporting in order to show you that each cent is wisely spent. As an SEO service provider we offer Competition Analysis, Incoming Links Report, Search Engine Saturation Summary, W3C Validations, Content Suggestions Reporting, Link Building, Search Engine Spider Friendly Navigation Setup, Blog Creation / Optimization, Competition Analysis.

Slide 9: 

Service Offerings Business Process Outsourcing SAP Implementation Web-Marketing Web-Development The SAP Business All-in-One solution helps companies to integrate and automate business processes based on industry best practices. Qualified SAP Business All-in-one partner solutions are developed to meet specific industry needs and are based on the SAP ERP application, the SAP NetWeaver technology platform, and the SAP Best Practices packages.

Slide 10: 

Service Offerings Business Process Outsourcing SAP Implementation Web-Marketing Web-Development The BPO business segment of Netclick offers various services that include Voice Based Services in the areas of Collections, Telemarketing and Inbound Customer Care. We offer a range of customer care services including outbound sales and Marketing, voice, email response, real-time chat and knowledge management.

Slide 11: 

Service Offerings Transaction Processing (FAO & HRO) Contact Center (voice & non-voice) Telemarketing (B2C & B2B) Online Survey Management Collection Services Level 1 & 2 Technical Support Market & Business Research KPO & LPO Services Insurance Claims Processing Mortgage Services Reservation & Ticketing Logistics & Dispatch Health Claims Processing Billing & Retention Services Industry Specific Offerings

Slide 12: 

BPO Offerings Business Process Outsourcing Human Resources Payroll Processing Employee Benefits Retiral Benefits Finance and Accounting Billings Claim Processing Accounts Receivable Accounts Payable General Ledger Reconciliation MIS & Financial Reporting Tax Computations & Returns Banking Transaction Processing and Account Services Loans Processing Debit / Credit Card Processing Cheque processing Insurance Editing – Identifying, and correcting OCR errors Application Processing Claim Processing Third party liability and recovery Policy Issuance Data Management Data Entry Data Processing Data Warehousing/Mining Document Management Content Development

Slide 13: 

Quality Methodology Overview

Slide 14: 

Transition Stabilization with Process Management Optimization Quality Frame Work Continuous Improvements - People & Process Continuous Improvements - Technology Proven Transition Methodology Lean & Six Sigma DMAIC (Under Implementation) Six Sigma DMAIC (Under Implementation) Process Excellence

Slide 15: 

Steps in Quality Deployment Reliability and Predictability Improvements V A L U E A D D STEPS Vitality Training: process level issues & updates FCR Case Management Knowledge Management Small projects Retraining and Retesting Career progression Adherence to Standards Statistical process Control of C Sat Aligning internal measurement system Aligning training with C sat Create WOW Experience Process Standardization Performance Support tools Waste Reduction Eliminating Call Generators 1 2 3 Foundation Efficiency Growth Foundation

Slide 16: 

Competitive Strengths

Slide 17: 

Companies We Work With

Slide 18: 

Global Outreach

Slide 19: 

CONTACT US Netclick LLC ( US) 4131 Bayberry Court, Monmouth Junction,NJ, USA. Phone: 917.861.6140 E-mail: clients@netclickonline.comNetClick (India) Shop No. 66, Sector-16A, Market-I, Faridabad-121002, INDIA