Outsourcing

OUTSOURCING : 

OUTSOURCING THE INDIA ADVANTAGE

What is Outsourcing? : 

What is Outsourcing? Outsourcing - transfer of an organizational function to a third party. Offshore outsourcing – when the third party is located in another country. Off shoring – Technically, “off shoring,” represents the transfer of an organizational function to another country, regardless of whether the work stays in the corporation or not. “Captive outsourcing” In house work being done for the parent organization This form is preferred by Microsoft for its India Development Center and many others like Google, Yahoo, Dell, Citibank, etc…

Outsourcing to India – Present Reality : 

Outsourcing to India – Present Reality India has 700,000+ engineers with starting salaries of $5,000 McKinsey predicts global offshore outsourcing spend to hit $110 billion by 2010 How much is the total market (by 2010)? $300B India is set to capture more than 50 percent of the market if it overcomes its challenges -- McKinsey India has fewer than 3,000 software services companies At least 15 of these have more than 2,000 workers

Why Outsource Work? : 

Why Outsource Work? Because you don't have the time to do it yourself Because you don't have the money to do it yourself Because you'd rather focus on mission-critical issues Because you don't have the skills to do it yourself Because its cheaper

Slide 5: 

WHY TO OUTSOURCE?

Outsourcing – Clear Advantages : 

Outsourcing – Clear Advantages Cost advantage? YES Scalability option? YES Increased focus on customers? YES Outsourcing can be a strategic move!! 24 hour work cycle Extend product offerings for the customer (e.g.. greater support hours) Make previously uneconomical tasks economical Enable non-US market entry, particularly in developing countries

Why should Companies Outsource? : 

Why should Companies Outsource? Direct cost savings (lower resource costs, lower recurring costs) Teams working in parallel - greater organizational flexibility Faster turnaround on assigned areas (because the outsourced company has built in expertise in those) Allows Companies to concentrate on core, customer facing functions focus on bringing in additional clients Translates into lower development costs which can translate into savings for customers as well!

What can Companies Outsource right away? : 

What can Companies Outsource right away? Ideally, fairly “independent” work Work that can easily be “separated” Non-critical, non-customer facing work (for starters) Customer support over email (for starters)

Why INDIA? : 

Why INDIA? Tried and tested model / Most of Fortune 500 here already Large resource pool of talented engineers with decent English communication skills Approximately 700,000 in the IT and BPO sectors Starting pay for IT engineer = $6,500* With 1-2 years experience = $8,000* Improving infrastructure enabling better telecommunications Supported by Government interventions and economic policies * varies by city, skills and experience

Slide 10: 

A Comparison

About NetClick IT Services : 

About NetClick IT Services Provider of workforce management in Software, E-Business, Web Site Development, Web Marketing, SAP Implementation and BPO services. Founded in 2008, with a current manpower force of 50 employees. Clients in United States, India. Netclick offers the most innovative business-technologies to their clients. Targeting to become a Premium IT Services Company in India in the near future.

Netclick’s Expertise : 

Netclick’s Expertise Technological Support We develop and support software using the latest technological tools for our clients. Web-Development Our team of experts helps our clients in getting the most out of the web environment for their business, by designing an attractive and efficient web-platform that promotes and markets your products and services to your target audience. Web-Marketing We improve your website ranking on all the major search engines, so it will reach the right audience, including potential and existing customers.

Netclick’s Expertise : 

Netclick’s Expertise SAP Implementation The SAP Business All-in-One solution helps companies to integrate and automate business processes based on industry best practices. Qualified SAP Business All-in-One partner solutions are developed to meet specific industry needs and are based on the SAP ERP application, the SAP NetWeaver technology platform, and the SAP Best Practices packages.  Business Process Outsourcing The BPO business segment of Netclick offers various services that includes Voice Based Services in the areas of Collections, Telemarketing and Inbound Customer Care. We offer a range of customer care services including outbound sales and Marketing, voice, email response, real-time chat, knowledge management.

Challenges Ahead : 

Challenges Ahead Client Acquisition and Retention Retaining employees Productivity Quality and compliance issues Resource and Skill Gaps Funding Emerging Foreign Destinations Physical Infrastructure

Slide 15: 

THANK YOU