logging in or signing up Qatar Airways nbsamsung Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 3310 Category: Entertainment License: All Rights Reserved Like it (5) Dislike it (5) Added: February 01, 2009 This Presentation is Public Favorites: 0 Presentation Description MIS presentation of Apex college,kathmandu, Nepal Comments Posting comment... By: ankitdudhatra (8 month(s) ago) gui Saving..... Post Reply Close Saving..... Edit Comment Close By: Jennarendra (9 month(s) ago) You can Download this PPT from this site. Narendra Aryal Saving..... Post Reply Close Saving..... Edit Comment Close By: naqashshahid (25 month(s) ago) please send me QATAR AIRWAYS presentation my email address is naqashshahid_nicks@yahoo.com Saving..... Post Reply Close Saving..... Edit Comment Close By: eaulala (35 month(s) ago) thank you Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Qatar Airways : Qatar Airways PRESENTERS Contents : Objectives Development History Vision, Mission and Goal Sister concern Service Code share Partners Technology used Security Management IT Performance What we learnt Contents Objectives : Objectives To have knowledge about Qatar Airways. To understand how it has been operating. To understand the use of IT by Qatar Airways. To understand about the process involved in operation. Explore how Qatar Airways is managing its customers by using CRM Development History : Establish in November 22, 1993 A.D. with 4 Aircraft Owned by State’s Royal Family (Shekh) At the end of 2003 AD – 35 Aircraft and 52 destination At the end of 2005 AD – 52 Aircraft and 60 destination World’s fastest growing -5 Star rated Airlines Company Now – 60 Aircraft and 84 destination 120,000,000 people use the service in 2008 Expertise in: Fast Service Luxurious Service Customer Based Service Development History Vision, Mission and Goal : Vision To invest in, and maintain, a growing fleet of young and modern aircraft flying to key business and leisure destinations worldwide Mission Safety first Customer focused Culturally aware Financially strong Goal To be a world’s top airlines company Vision, Mission and Goal Sister Concerns : Qatar Airways Holidays Qatar Duty Free Services Qatar Aircraft Catering Company Sister Concerns Service: : PNR based forecasting E-Ticketing Online Booking High Class & Luxurious flight service Compensation Service: Codeshare Partners : All Nippon Airways British Midland Airways (BMI) Lufthansa Air Garuda Ailines Yeminia Airlines Malaysian Air Middle East Airlines Phillipines Airlines Saudi Arab Airlines United Airlines Codeshare Partners Technology Used : IBS Software Developed by IBS IT company of India integrating solution for aviation Industry which includes: Departure Control Systems (DCS) Baggage Reconciliation System (BRS) Quality Information System (QIS) Airline Cargo Management System (CMS) PROS O&D Revenue optimization Solution Suite Developed by PROS Holding Inc. headquarter in Huston, Texas. Pricing strategy i.e. optimize pricing decision-making and improve their business process and financial performance. Technology Used Supply Chain Management (SCM) : IBS software has been used for managing its customer, suppliers, codeshare partners, agents etc. Supply Chain Management (SCM) Customer Relationship Management (CRM) : PROS Real-Time Customer Management (RTCM) PNR (Passenger Name Record) based forecasting Dynamic pricing PROS RTCM analyzes passenger and market attributes and then targeting the right customer with the right price at the right time. Customer Relationship Management (CRM) Enterprises Resource Planning (ERP) : Integrated information systems, covering all functional areas like sales dept., Mktg. dept., Account & Finance dept. etc Performs core Corporate activities and increases customer service augmenting Corporate Image Enterprises Resource Planning (ERP) Security Management : Security Management Goal – Accuracy, Integrity and Safety Network Security It has awarded SITA a US$30m contract to build and maintain an advanced telecommunications network infrastructure, which connect all of the airline's locations to its reservations system, creating a fully managed network. The new systems has a suite of TCP/IP protocols and run over SITA's IP VPN ( virtual private network). Security ManagementCont.. : Security ManagementCont.. Data base security It has signed technology partnership agreement to store its data in Qtel’s database and it is managed by Qatar Airways IT department ensuring comprehensive connectivity, security and protection for the Airlines. Online Transection Processing (OLTP) : Online Transection Processing (OLTP) OLTP: It describes processing at operational sites for which it is using PROS software with high performance Mostly updates Many small transactions Raw data Up-to-date data Consistency IT Performance : Network optimization Dynamic pricing Enhance the efficiency Analyzing passenger and market attribute Targeting the right customer with right price Proper plan of Sales strategy IT Performance What we learnt from Qatar Airways ? : What we learnt from Qatar Airways ? “Product Differentiation”-Key to success Customer focused service only mechanism of Success. Reason behind success - Technologically updated system Slide 19: Thank You! Please put forward your queries, if any. 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Qatar Airways nbsamsung Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 3310 Category: Entertainment License: All Rights Reserved Like it (5) Dislike it (5) Added: February 01, 2009 This Presentation is Public Favorites: 0 Presentation Description MIS presentation of Apex college,kathmandu, Nepal Comments Posting comment... By: ankitdudhatra (8 month(s) ago) gui Saving..... Post Reply Close Saving..... Edit Comment Close By: Jennarendra (9 month(s) ago) You can Download this PPT from this site. Narendra Aryal Saving..... Post Reply Close Saving..... Edit Comment Close By: naqashshahid (25 month(s) ago) please send me QATAR AIRWAYS presentation my email address is naqashshahid_nicks@yahoo.com Saving..... Post Reply Close Saving..... Edit Comment Close By: eaulala (35 month(s) ago) thank you Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Qatar Airways : Qatar Airways PRESENTERS Contents : Objectives Development History Vision, Mission and Goal Sister concern Service Code share Partners Technology used Security Management IT Performance What we learnt Contents Objectives : Objectives To have knowledge about Qatar Airways. To understand how it has been operating. To understand the use of IT by Qatar Airways. To understand about the process involved in operation. Explore how Qatar Airways is managing its customers by using CRM Development History : Establish in November 22, 1993 A.D. with 4 Aircraft Owned by State’s Royal Family (Shekh) At the end of 2003 AD – 35 Aircraft and 52 destination At the end of 2005 AD – 52 Aircraft and 60 destination World’s fastest growing -5 Star rated Airlines Company Now – 60 Aircraft and 84 destination 120,000,000 people use the service in 2008 Expertise in: Fast Service Luxurious Service Customer Based Service Development History Vision, Mission and Goal : Vision To invest in, and maintain, a growing fleet of young and modern aircraft flying to key business and leisure destinations worldwide Mission Safety first Customer focused Culturally aware Financially strong Goal To be a world’s top airlines company Vision, Mission and Goal Sister Concerns : Qatar Airways Holidays Qatar Duty Free Services Qatar Aircraft Catering Company Sister Concerns Service: : PNR based forecasting E-Ticketing Online Booking High Class & Luxurious flight service Compensation Service: Codeshare Partners : All Nippon Airways British Midland Airways (BMI) Lufthansa Air Garuda Ailines Yeminia Airlines Malaysian Air Middle East Airlines Phillipines Airlines Saudi Arab Airlines United Airlines Codeshare Partners Technology Used : IBS Software Developed by IBS IT company of India integrating solution for aviation Industry which includes: Departure Control Systems (DCS) Baggage Reconciliation System (BRS) Quality Information System (QIS) Airline Cargo Management System (CMS) PROS O&D Revenue optimization Solution Suite Developed by PROS Holding Inc. headquarter in Huston, Texas. Pricing strategy i.e. optimize pricing decision-making and improve their business process and financial performance. Technology Used Supply Chain Management (SCM) : IBS software has been used for managing its customer, suppliers, codeshare partners, agents etc. Supply Chain Management (SCM) Customer Relationship Management (CRM) : PROS Real-Time Customer Management (RTCM) PNR (Passenger Name Record) based forecasting Dynamic pricing PROS RTCM analyzes passenger and market attributes and then targeting the right customer with the right price at the right time. Customer Relationship Management (CRM) Enterprises Resource Planning (ERP) : Integrated information systems, covering all functional areas like sales dept., Mktg. dept., Account & Finance dept. etc Performs core Corporate activities and increases customer service augmenting Corporate Image Enterprises Resource Planning (ERP) Security Management : Security Management Goal – Accuracy, Integrity and Safety Network Security It has awarded SITA a US$30m contract to build and maintain an advanced telecommunications network infrastructure, which connect all of the airline's locations to its reservations system, creating a fully managed network. The new systems has a suite of TCP/IP protocols and run over SITA's IP VPN ( virtual private network). Security ManagementCont.. : Security ManagementCont.. Data base security It has signed technology partnership agreement to store its data in Qtel’s database and it is managed by Qatar Airways IT department ensuring comprehensive connectivity, security and protection for the Airlines. Online Transection Processing (OLTP) : Online Transection Processing (OLTP) OLTP: It describes processing at operational sites for which it is using PROS software with high performance Mostly updates Many small transactions Raw data Up-to-date data Consistency IT Performance : Network optimization Dynamic pricing Enhance the efficiency Analyzing passenger and market attribute Targeting the right customer with right price Proper plan of Sales strategy IT Performance What we learnt from Qatar Airways ? : What we learnt from Qatar Airways ? “Product Differentiation”-Key to success Customer focused service only mechanism of Success. Reason behind success - Technologically updated system Slide 19: Thank You! Please put forward your queries, if any.