OSCE final

The Need to Train Health Workers in Communication Skills : 

The Need to Train Health Workers in Communication Skills SNACC

What is Communication? : 

What is Communication? The process of understanding and sharing meaning Why Communicate? To make sense of what is presented or said in the world around us

How do we learn communication? : 

How do we learn communication? From birth Ability to learn communication Develops through reactions of others on our expressions, verbal or non-verbal

Where are you? : 

Where are you? Are you conscious or unconscious of the way you communicate? Are you competent or incompetent in the way you communicate? Or sometimes this and sometimes that?

Do you know … : 

Do you know … … what type of questions YOU normally ask? … whether YOUR body language is normally consistent with the way YOU talk? … how others interpret YOUR body language? … whether what YOU understand by diarrhoea is the same as what the PATIENT means? … how you can ensure that PATIENT has understood what YOU meant? Etc etc etc …

Why train on health workers on communication skills? : 

Why train on health workers on communication skills? To become more competent as good communication skills enhance professionalism It is paramount for Health Workers to understand their patients and colleagues well in order to care and cure effectively It is paramount for Health Workers to be well understood by their patients and colleagues in order to care and cure effectively

Communication is essential in the provision of health service: : 

Communication is essential in the provision of health service: It is important in relation building – the first step in caring for patients: a greeting, a smile, a welcoming attitude It helps patient to relax Enhances mutual understanding with patients and between colleagues and reduce misunderstanding and consequent mismanagement

Communication is essential – cont. : 

It builds confidence and enhances cooperation of patients Efficient communication can already be therapeutic in itself Good communication skills assist in building a good image of the profession and the institution one is in Good communication skills and its positive consequences enhance job satisfaction Communication is essential – cont.

Understanding the importance of training in Communication Skills : 

Understanding the importance of training in Communication Skills ? HOW ? Can we train health workers to become more efficient communicators?

References : 

References Snadden D. and Ker J.S. (2001) Communication skills, In J. A. Dent and R. M. Harden (eds.) A practical Guide for Medical Teachers, Churchill Livingstone. KMTC (2005) Skillslab Training Manuals on Communication Skills, KMTC-VVOB Skillslab project.

Communication skills : 

Communication skills Communication is a basic clinical skill “communication skills are not an optional extra; without appropriate communication skills, our knowledge and intellectual efforts are easily wasted” Silverman, Kurtz & Draper (1998)

Communication skills in medical profession : 

Communication skills in medical profession Communication skills are intertwined within the medical profession on how to perform various procedures Communication skills emphasize the importance of understanding not only the patient’s disease process but also their thoughts, beliefs, feelings and expectations in helping them determine the best course of action for each person

Slide 13: 

“Knowledge alone is insufficient to make an effective doctor as doctors have to be able to communicate genuinely with patients, colleagues and staff” (Snadden and Ker ,2001) “Basic interviewing skills can be learned at undergraduate and postgraduate level, providing effective methods are used. These skills include demonstration of key skills, practice under controlled conditions, and audiotape or videotape feedback of performance by a tutor within small groups. More complex skills can be learned but may not be used or maintained without ongoing training and supervision” (Maguire,1990) School of thought