Knowledge Management System :Knowledge Management System Naveen Kumar G 21st April,2009


KM strategy in organizations :KM strategy in organizations “KM is a concept in which an enterprise gathers, organizes, shares, and analyzes the knowledge of individuals and groups across the organization in ways that directly affect performance” - Robert S. Seiner


Knowledge Management :Knowledge Management Knowledge Management is the discipline that helps spread knowledge of individuals or groups across organizations in ways that directly affect performance. Knowledge Management envisions getting the Right Information within the Right Context to the Right Person at the Right Time for the Right Business Purpose.


Slide 4:Knowledge Management is the systematic management of vital knowledge and its associated processes of creation, organization, diffusion, use and exploitation. - David Skyrme


Definition :Definition Knowledge management can be broadly defined as the identification and management of processes for leveraging the intellectual capital of organizations over time and place. As such, it applies to every job function and process and seeks to capture institutional learning and share best practices for the benefit of the entire firm and its clients.


sources of Knowledge :sources of Knowledge Internal information resources: People — Oral communication  Correspondence — Mail, memoranda   Data Records — Files on activities, Operations, Personnel, etc. Graphic materials — Maps, Charts, Diagrams, etc.   External information resources: People outside the organization Internal information resources of other organization Published information — books, journals, reports, etc Mass media — News  Electronic databases and data banks


Three Pillars of Knowledge Management :Three Pillars of Knowledge Management Technology Process People


Process of KM :Process of KM The KM process covers information both internal & external), experience of employees, & details of the systems & procedures It aims at empowering employees with the required information and knowledge in order to improve their performance and productivity.


Objectives of Knowledge Management :Objectives of Knowledge Management Create knowledge repositories. Improve knowledge access. Enhance the knowledge environment. Manage knowledge as an asset.


Phases of KM :Phases of KM Knowledge Identification Knowledge Elicitation Knowledge Classification Knowledge Storing


The Knowledge Management Cycle :The Knowledge Management Cycle


The Knowledge Management Cycle :The Knowledge Management Cycle Create knowledge Capture knowledge Refine knowledge Store knowledge Manage knowledge Disseminate knowledge


Roots of Knowledge Management :Roots of Knowledge Management


Slide 15:Knowledge Management: The Industry and Status


Anderson Consulting (Accenture) :Anderson Consulting (Accenture) (1) Acquire (2) Create (3) Synthesize (4) Share (5) Use to Achieve Organizational Goals (6) Environment Conducive to Knowledge Sharing


Ernst & Young :Ernst & Young (1) Knowledge Generation (2) Knowledge Representation (3) Knowledge Codification (4) Knowledge Application


Reason for Adopting KM :Reason for Adopting KM


Business Uses Of KM Initiative :Business Uses Of KM Initiative


Leader Of KM Initiative :Leader Of KM Initiative


Implementation Challenges :Implementation Challenges


Contd.. :Contd..


Types of Software Purchased :Types of Software Purchased


Contd.. :Contd..


Spending On IT Services For KM :Spending On IT Services For KM


Software Budget Allotments :Software Budget Allotments


Contd.. :Contd..


Knowledge Management Systems :Knowledge Management Systems KMSs are computer-based information systems that: can help an enterprise acquire, manage, retain, analyze, and retrieve mission-critical information; and help turn enterprise information into well-organized, abstract, and actionable knowledge; and can help an enterprise identify and inter-connect experts, managers, and knowledge workers; and help extract, retain, and disseminate their knowledge in an organization.


THE DRIVERS :THE DRIVERS Technology Drivers. Process Drivers Personnel-Specific Drivers Knowledge-Related Drivers Financial Drivers


Types Of Knowledge :Types Of Knowledge Explicit knowledge: It is the visible knowledge available in the form of letters, reports, memos, literatures, etc. Explicit knowledge can be embedded in objects, rules, systems, methods etc. Tacit knowledge: It is highly invisible and confined in the mind of a person. It is hard to formalize and therefore, difficult to communicate to others.


KM in learning Organizations :KM in learning Organizations


Implementing KM Solutions :Implementing KM Solutions


KM Performance :KM Performance


CHALLENGES IN BUILDING KM SYSTEMS :CHALLENGES IN BUILDING KM SYSTEMS Culture — getting people to share knowledge Knowledge evaluation — assessing the worth of knowledge across the firm Knowledge processing — documenting how decisions are reached Knowledge implementation — organizing knowledge and integrating it with the processing strategy for final deployment


Major issues in KM :Major issues in KM Social Networking Analysis Security Version control Information Overload Communities of Practice Psychological aspects KM practices Culture etc.


Three issues of KM :Three issues of KM Information Overload Security Culture


Information Overload :Information Overload ‘Information value chain’ from handling information and data to converting pre-processed information into knowledge and action Examining the generic relationship between information and the actual or potential user of that information Directly related to the development of technologies for collecting, organizing and distributing information and interpersonal communication


Factors :Factors Volume Comprehension Integration Location Access Relevance Verification


Examples :Examples Document management Work flow Intranet & Internet Database integration Group ware and collaboration tools Project management Communication tracking Knowledge creation and representation tools


Recommendations :Recommendations Skills-based approaches Technologies Corporate Information Policy Portals & Intranet Search engines and directories Knowledge Management Products


Security :Security Access control Trust management and Negotiation securing a knowledge management system Validity of the data Right information-Right person-right time


Recommendations :Recommendations Secure Tools for knowledge sharing Security policy based framework Role Based access control Secure knowledge management architecture Trust rules for collaboration


Cultural Issues… :Cultural Issues… Different Levels of the Socio-Cultural Context Globalization vs. Localization Conflict of motives Individual and social barriers


Benefits :Benefits


Contd… :Contd…


Contd… :Contd…


Slide 47:KM Portals Of Some Companies


NASA :NASA


Infosys :Infosys


Perot :Perot


Thank you :Thank you