logging in or signing up knowledge management system naveen.talanki Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 7305 Category: Education License: All Rights Reserved Like it (29) Dislike it (0) Added: April 23, 2009 This Presentation is Public Favorites: 11 Presentation Description what is km, whats kms Comments Posting comment... By: tasneem01 (4 month(s) ago) very useful ppt .. thanks a lot Saving..... Post Reply Close Saving..... Edit Comment Close By: queenskimo (5 month(s) ago) could shared? Saving..... Post Reply Close Saving..... Edit Comment Close By: surenkdave (5 month(s) ago) it will be useful to my project if u allow me to download this ppt. Saving..... Post Reply Close Saving..... Edit Comment Close By: techcomman (6 month(s) ago) this is an useful presentation. Thanks so much. Saving..... Post Reply Close Saving..... Edit Comment Close By: sanjuprakash (9 month(s) ago) Great ppt. Request you to help me download this ppt Saving..... Post Reply Close Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript Knowledge Management System : Knowledge Management System Naveen Kumar G 21st April,2009 KM strategy in organizations : KM strategy in organizations “KM is a concept in which an enterprise gathers, organizes, shares, and analyzes the knowledge of individuals and groups across the organization in ways that directly affect performance” - Robert S. Seiner Knowledge Management : Knowledge Management Knowledge Management is the discipline that helps spread knowledge of individuals or groups across organizations in ways that directly affect performance. Knowledge Management envisions getting the Right Information within the Right Context to the Right Person at the Right Time for the Right Business Purpose. Slide 4: Knowledge Management is the systematic management of vital knowledge and its associated processes of creation, organization, diffusion, use and exploitation. - David Skyrme Definition : Definition Knowledge management can be broadly defined as the identification and management of processes for leveraging the intellectual capital of organizations over time and place. As such, it applies to every job function and process and seeks to capture institutional learning and share best practices for the benefit of the entire firm and its clients. sources of Knowledge : sources of Knowledge Internal information resources: People — Oral communication Correspondence — Mail, memoranda Data Records — Files on activities, Operations, Personnel, etc. Graphic materials — Maps, Charts, Diagrams, etc. External information resources: People outside the organization Internal information resources of other organization Published information — books, journals, reports, etc Mass media — News Electronic databases and data banks Three Pillars of Knowledge Management : Three Pillars of Knowledge Management Technology Process People Process of KM : Process of KM The KM process covers information both internal & external), experience of employees, & details of the systems & procedures It aims at empowering employees with the required information and knowledge in order to improve their performance and productivity. Objectives of Knowledge Management : Objectives of Knowledge Management Create knowledge repositories. Improve knowledge access. Enhance the knowledge environment. Manage knowledge as an asset. Phases of KM : Phases of KM Knowledge Identification Knowledge Elicitation Knowledge Classification Knowledge Storing The Knowledge Management Cycle : The Knowledge Management Cycle The Knowledge Management Cycle : The Knowledge Management Cycle Create knowledge Capture knowledge Refine knowledge Store knowledge Manage knowledge Disseminate knowledge Roots of Knowledge Management : Roots of Knowledge Management Slide 15: Knowledge Management: The Industry and Status Anderson Consulting (Accenture) : Anderson Consulting (Accenture) (1) Acquire (2) Create (3) Synthesize (4) Share (5) Use to Achieve Organizational Goals (6) Environment Conducive to Knowledge Sharing Ernst & Young : Ernst & Young (1) Knowledge Generation (2) Knowledge Representation (3) Knowledge Codification (4) Knowledge Application Reason for Adopting KM : Reason for Adopting KM Business Uses Of KM Initiative : Business Uses Of KM Initiative Leader Of KM Initiative : Leader Of KM Initiative Implementation Challenges : Implementation Challenges Contd.. : Contd.. Types of Software Purchased : Types of Software Purchased Contd.. : Contd.. Spending On IT Services For KM : Spending On IT Services For KM Software Budget Allotments : Software Budget Allotments Contd.. : Contd.. Knowledge Management Systems : Knowledge Management Systems KMSs are computer-based information systems that: can help an enterprise acquire, manage, retain, analyze, and retrieve mission-critical information; and help turn enterprise information into well-organized, abstract, and actionable knowledge; and can help an enterprise identify and inter-connect experts, managers, and knowledge workers; and help extract, retain, and disseminate their knowledge in an organization. THE DRIVERS : THE DRIVERS Technology Drivers. Process Drivers Personnel-Specific Drivers Knowledge-Related Drivers Financial Drivers Types Of Knowledge : Types Of Knowledge Explicit knowledge: It is the visible knowledge available in the form of letters, reports, memos, literatures, etc. Explicit knowledge can be embedded in objects, rules, systems, methods etc. Tacit knowledge: It is highly invisible and confined in the mind of a person. It is hard to formalize and therefore, difficult to communicate to others. KM in learning Organizations : KM in learning Organizations Implementing KM Solutions : Implementing KM Solutions KM Performance : KM Performance CHALLENGES IN BUILDING KM SYSTEMS : CHALLENGES IN BUILDING KM SYSTEMS Culture — getting people to share knowledge Knowledge evaluation — assessing the worth of knowledge across the firm Knowledge processing — documenting how decisions are reached Knowledge implementation — organizing knowledge and integrating it with the processing strategy for final deployment Major issues in KM : Major issues in KM Social Networking Analysis Security Version control Information Overload Communities of Practice Psychological aspects KM practices Culture etc. Three issues of KM : Three issues of KM Information Overload Security Culture Information Overload : Information Overload ‘Information value chain’ from handling information and data to converting pre-processed information into knowledge and action Examining the generic relationship between information and the actual or potential user of that information Directly related to the development of technologies for collecting, organizing and distributing information and interpersonal communication Factors : Factors Volume Comprehension Integration Location Access Relevance Verification Examples : Examples Document management Work flow Intranet & Internet Database integration Group ware and collaboration tools Project management Communication tracking Knowledge creation and representation tools Recommendations : Recommendations Skills-based approaches Technologies Corporate Information Policy Portals & Intranet Search engines and directories Knowledge Management Products Security : Security Access control Trust management and Negotiation securing a knowledge management system Validity of the data Right information-Right person-right time Recommendations : Recommendations Secure Tools for knowledge sharing Security policy based framework Role Based access control Secure knowledge management architecture Trust rules for collaboration Cultural Issues… : Cultural Issues… Different Levels of the Socio-Cultural Context Globalization vs. Localization Conflict of motives Individual and social barriers Benefits : Benefits Contd… : Contd… Contd… : Contd… Slide 47: KM Portals Of Some Companies NASA : NASA Infosys : Infosys Perot : Perot Thank you : Thank you You do not have the permission to view this presentation. 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knowledge management system naveen.talanki Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 7305 Category: Education License: All Rights Reserved Like it (29) Dislike it (0) Added: April 23, 2009 This Presentation is Public Favorites: 11 Presentation Description what is km, whats kms Comments Posting comment... By: tasneem01 (4 month(s) ago) very useful ppt .. thanks a lot Saving..... Post Reply Close Saving..... Edit Comment Close By: queenskimo (5 month(s) ago) could shared? Saving..... Post Reply Close Saving..... Edit Comment Close By: surenkdave (5 month(s) ago) it will be useful to my project if u allow me to download this ppt. Saving..... Post Reply Close Saving..... Edit Comment Close By: techcomman (6 month(s) ago) this is an useful presentation. Thanks so much. Saving..... Post Reply Close Saving..... Edit Comment Close By: sanjuprakash (9 month(s) ago) Great ppt. Request you to help me download this ppt Saving..... Post Reply Close Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript Knowledge Management System : Knowledge Management System Naveen Kumar G 21st April,2009 KM strategy in organizations : KM strategy in organizations “KM is a concept in which an enterprise gathers, organizes, shares, and analyzes the knowledge of individuals and groups across the organization in ways that directly affect performance” - Robert S. Seiner Knowledge Management : Knowledge Management Knowledge Management is the discipline that helps spread knowledge of individuals or groups across organizations in ways that directly affect performance. Knowledge Management envisions getting the Right Information within the Right Context to the Right Person at the Right Time for the Right Business Purpose. Slide 4: Knowledge Management is the systematic management of vital knowledge and its associated processes of creation, organization, diffusion, use and exploitation. - David Skyrme Definition : Definition Knowledge management can be broadly defined as the identification and management of processes for leveraging the intellectual capital of organizations over time and place. As such, it applies to every job function and process and seeks to capture institutional learning and share best practices for the benefit of the entire firm and its clients. sources of Knowledge : sources of Knowledge Internal information resources: People — Oral communication Correspondence — Mail, memoranda Data Records — Files on activities, Operations, Personnel, etc. Graphic materials — Maps, Charts, Diagrams, etc. External information resources: People outside the organization Internal information resources of other organization Published information — books, journals, reports, etc Mass media — News Electronic databases and data banks Three Pillars of Knowledge Management : Three Pillars of Knowledge Management Technology Process People Process of KM : Process of KM The KM process covers information both internal & external), experience of employees, & details of the systems & procedures It aims at empowering employees with the required information and knowledge in order to improve their performance and productivity. Objectives of Knowledge Management : Objectives of Knowledge Management Create knowledge repositories. Improve knowledge access. Enhance the knowledge environment. Manage knowledge as an asset. Phases of KM : Phases of KM Knowledge Identification Knowledge Elicitation Knowledge Classification Knowledge Storing The Knowledge Management Cycle : The Knowledge Management Cycle The Knowledge Management Cycle : The Knowledge Management Cycle Create knowledge Capture knowledge Refine knowledge Store knowledge Manage knowledge Disseminate knowledge Roots of Knowledge Management : Roots of Knowledge Management Slide 15: Knowledge Management: The Industry and Status Anderson Consulting (Accenture) : Anderson Consulting (Accenture) (1) Acquire (2) Create (3) Synthesize (4) Share (5) Use to Achieve Organizational Goals (6) Environment Conducive to Knowledge Sharing Ernst & Young : Ernst & Young (1) Knowledge Generation (2) Knowledge Representation (3) Knowledge Codification (4) Knowledge Application Reason for Adopting KM : Reason for Adopting KM Business Uses Of KM Initiative : Business Uses Of KM Initiative Leader Of KM Initiative : Leader Of KM Initiative Implementation Challenges : Implementation Challenges Contd.. : Contd.. Types of Software Purchased : Types of Software Purchased Contd.. : Contd.. Spending On IT Services For KM : Spending On IT Services For KM Software Budget Allotments : Software Budget Allotments Contd.. : Contd.. Knowledge Management Systems : Knowledge Management Systems KMSs are computer-based information systems that: can help an enterprise acquire, manage, retain, analyze, and retrieve mission-critical information; and help turn enterprise information into well-organized, abstract, and actionable knowledge; and can help an enterprise identify and inter-connect experts, managers, and knowledge workers; and help extract, retain, and disseminate their knowledge in an organization. THE DRIVERS : THE DRIVERS Technology Drivers. Process Drivers Personnel-Specific Drivers Knowledge-Related Drivers Financial Drivers Types Of Knowledge : Types Of Knowledge Explicit knowledge: It is the visible knowledge available in the form of letters, reports, memos, literatures, etc. Explicit knowledge can be embedded in objects, rules, systems, methods etc. Tacit knowledge: It is highly invisible and confined in the mind of a person. It is hard to formalize and therefore, difficult to communicate to others. KM in learning Organizations : KM in learning Organizations Implementing KM Solutions : Implementing KM Solutions KM Performance : KM Performance CHALLENGES IN BUILDING KM SYSTEMS : CHALLENGES IN BUILDING KM SYSTEMS Culture — getting people to share knowledge Knowledge evaluation — assessing the worth of knowledge across the firm Knowledge processing — documenting how decisions are reached Knowledge implementation — organizing knowledge and integrating it with the processing strategy for final deployment Major issues in KM : Major issues in KM Social Networking Analysis Security Version control Information Overload Communities of Practice Psychological aspects KM practices Culture etc. Three issues of KM : Three issues of KM Information Overload Security Culture Information Overload : Information Overload ‘Information value chain’ from handling information and data to converting pre-processed information into knowledge and action Examining the generic relationship between information and the actual or potential user of that information Directly related to the development of technologies for collecting, organizing and distributing information and interpersonal communication Factors : Factors Volume Comprehension Integration Location Access Relevance Verification Examples : Examples Document management Work flow Intranet & Internet Database integration Group ware and collaboration tools Project management Communication tracking Knowledge creation and representation tools Recommendations : Recommendations Skills-based approaches Technologies Corporate Information Policy Portals & Intranet Search engines and directories Knowledge Management Products Security : Security Access control Trust management and Negotiation securing a knowledge management system Validity of the data Right information-Right person-right time Recommendations : Recommendations Secure Tools for knowledge sharing Security policy based framework Role Based access control Secure knowledge management architecture Trust rules for collaboration Cultural Issues… : Cultural Issues… Different Levels of the Socio-Cultural Context Globalization vs. Localization Conflict of motives Individual and social barriers Benefits : Benefits Contd… : Contd… Contd… : Contd… Slide 47: KM Portals Of Some Companies NASA : NASA Infosys : Infosys Perot : Perot Thank you : Thank you