Kerala Land Revenue Department-DOM

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Kerala Land Revenue Department-DOM uploaded by T James Joseph Adhikarathil.Mob 9447464502

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SERVICE DELIVERY. GOVERNMENT OF KERALA. DISTRICT OFFICE MANUAL.

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Every thing under the sun embraces the duties and responsibilities of a revenue officer.His duties are undefined rather than defined…. PROCEDURES, COMMUNICATION.. DUTIES.

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THE POWER OF THE PEOPLE IS STRONGER THAN PEOPLE IN POWER. RIGHT TO INFORMATION RIGHT TO FOOD RIGHT TO HEALTH RIGHT TO EDUCATION. RIGHT TO HEARING.. RIGHT TO SERVICE.

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CUSTOMER IS THE EMPEROR. QUALITY SPEED. INFORMATION.

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CITIZEN CENTRIC ADMINISTRATION. ACCOUNTABILITY TRANPARANCY. RESPONSIVENESS.

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WHY A CUSTOMER BECOME ANGRY. A CUSTOMER BECOME ANGRY WHEN HIS DISSATISFACTION IS POORLY MANAGED.

What can we do…?:

What can we do…?

What can we do…?:

What can we do…?

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A ship is safe when it is in the harbour …..But ships are not made for that purpose…. EFFICIENCY. EFFECTIVENES. EXCELLENCE

BE S.M.A.R.T.:

BE S.M.A.R.T. SPECIFIC. MEASURABLE. ACHIEVABLE. REWARDING. . TIME BOUNDED.

Sit in the corner or dance on the table……..:

Sit in the corner or dance on the table…….. Smart procedures.. Smart communication. Smart office. Smart conferences. Smart file processing.

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, EFFICIENCY EFFECTIVENES. EXCELLENCE. DOM RIGHTS & SERVICE QUALITY IN SERVICE DELIVERY. WHAT CAN WE DO

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. SHARPEN YOUR AXE ,,,,,, HARD WORK VS SMART WORK,

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LEARN TO SATISFY CUSTOMERS CREATE TRUST. LEARN TO LOVE THE CROWD You make your choices…. and your choices will make you……

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Burning desire. Practice. Learn the principles

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DIGITAL DIVIDE…...

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Give more than you get….. Seniority and more qualification means……. More performance. More more results... More responsibility.

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ENJOY THE RIDE learn..relearn…..unlearn YOUR ASSETS . YOUR ATTITUDE YOUR SKILLS YOUR HEALTH.

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DO WHAT YOU LOVE…. LOVE WHAT YOU DO….. INTEREST. COMMITMENT. PASSION.

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BALANCED LIFE..WHILE 10-5 AND WHAT HAPPENS ON THE JOB IS IMPORTANT- -----WHAT HAPPENS FROM 5-10 OFF THE JOB IS INFINITELY IMPORTANT.- FAMILY. FINANCIAL. PHYSICAL. MENTAL SOCIAL. SPIRITUAL

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1. We have always done it that way. 2. We have never done it that way. 3. That is not my job. 4. I don't think it will make any difference. 5. I'm too busy. No Excuses............changing can do nothing.......but facing the change can do every thing.......

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When was the last time you do some thing new for the first time……….? Human beings cannot perform beyond the boundaries of their self concept.….. DO THINGS DIFFERENTLY. BREAK THE BOUNDARIES….. Cat/dot

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When was the last time you do some thing new for the first time……….? Human beings cannot perform beyond the boundaries of their self concept.….. DO THINGS DIFFERENTLY. BREAK THE BOUNDARIES…..

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WHAT CAN WE DO…. SMART COMMUNICATION. SPECIFIC, MEASURABLE, ACHIEVABLE RESULT ORIENTED & TIME BOUNDED.

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Changing the face can do nothing………..…. But facing the change can do every thing……. OBTAIN THE REPORTS IN FILES WITHOUT ISSUING REMINDERS…….

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WHAT CAN WE DO…. file workshops. I reply delayed……issue the reminder directing the officer to submit the reply when he reach the office for conference /remittance….

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WHAT CAN WE DO… Friends are the most important ingredient in the recipe of life. Inter personal relationship..

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WHAT CAN WE DO…. SMART COMMUNICATION. SPECIFIC, MEASURABLE, ACHIEVABLE RESULT ORIENTED & TIME BOUNDED.

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WHAT CAN WE DO…. INSIST TELEPHONE NUMBER OF THE APPLICANT IN EVERY APPLICATIONS/ registers…….

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WHAT CAN WE DO…. INCLUDE TELEPHONE NUMBER FAX NUMBER E MAIL ADDRESS OF THE OFFICE IN EVERY COMMUNICATION.

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TIME MANAGEMENT IS LIFE MANAGEMENT. MANAGE YOUR TIME. .

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WHAT CAN WE DO…. Smart delegation. (higher offices)

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WHAT CAN WE DO…. Grouping.

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Value addition--emails-registers-…voters list. Consolidation Of information. Keep it in clouds

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Investment for being different.…. SPENT A SMALL PART OF INCOME FOR YOUR BETTERMENT.

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OVER DELIVER IN ALL YOU DO AND SOON YOU WILL BE REWARDED FOR THE EXTRA EFFORT…. GO EXTRAMILE…. There is no competition…..

REVENUE OFFICE PROCEDURES.:

REVENUE OFFICE PROCEDURES.

REVENUE OFFICE PROCEDURES.:

REVENUE OFFICE PROCEDURES.

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Office time 10 AM to 5 PM….. No lunch Break……. Clerks may avail the interval of 30 minutes between 1.30 PM and 2.30 PM for lunch by turn and there is no permission to leave the office campus. 2 hours Absense permitted To muslim staff On fridays 12.30 -2.30.

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To my customers I will find a way or I will make one……. Courteousness. cleanliness

ADMINISTRATIVE SET UP.:

ADMINISTRATIVE SET UP. DISTRICT COLLECTOR SUB COLLECTOR. ASSISTANT COLLECTOR DEPUTY COLLECTOR . HUZUR SHERISTADAR REVENUE DIVISIONAL OFFICER.

TALUK ADMINISTRATIVE SET UP.:

TALUK ADMINISTRATIVE SET UP. TAHSILDAR ADDITIONAL TAHSILDAR. DEPUTY TAHSILDAR VILLAGE OFFICER . REVENUE INSPECTOR SECTION CLERKS.

OFFICE SET UP.:

OFFICE SET UP. CHAMBER OF OFFICER SECTIONS DISTRIBUTION. DESPATCH . RECORDS. Faur copy . FRONT OFFICE .

OPENING OF TAPPAL.:

OPENING OF TAPPAL. STAMP CANCELLED INITIALS OF HOD DATE SEAL SECTION WISE SORTING/ CURRENT NUMBER. ENTRY IN DISTRIBUTION REGISTER. DISTRIBUTION. .

REGISTERS TO BE HANDLED BY DISTRIBUTION CLERK.:

REGISTERS TO BE HANDLED BY DISTRIBUTION CLERK. Distribution Register. Special Register. Security register Register For phone messages Call book.. .

REGISTERS TO BE HANDLED BY section clerk.:

REGISTERS TO BE HANDLED BY section clerk. Personal Register . files. Periodical register. Stock file. Reminder dairy... .

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PERSONAL REGISTER IS NOT PERSONAL……... 1.SERIAL NUMBER 2.CURRENT NUMBER. 3.DATE. 4.SUBJECT. 5.DATE OF SUBMISSION. 6. DATE OF RETURN REFERENCE ISSUED TO WHOM. 8. COMMN RECEIVED 9.DATE. 10.NATURE OF DISPOSAL..

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PERSONAL REGISTER IS NOT PERSONAL……... LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS UNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT FAX MESSAGE NO B1- 543566/14 CLR DT 14/09/14 (0471-2357889)

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PERSONAL REGISTER CROSS REFERNCING…….. COL.2 COL.3 26-10-14 2387 4375/13 2354 2231/10 2355 2267/11 2357 9854/11

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Writing notes……. Analysis of the report.. solution... Analysis of the Petition.

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Writing notes……. Numbering paragraph & pages.. Sufficient pages/tagging 1/3 rd margin. .

SUBMISSION OF FILES MATERIALS NEEDED..:

SUBMISSION OF FILES MATERIALS NEEDED.. PENDING BACK FILE NEW FILE. DISPOSAL. STOCK FILE . SIMILAR BACK FILE. Acts/rules. .

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Submission of files……. Current file below.. References at the bottom Note file on the top. . Flagging/ linking/ urgency slip. Through proper channel.

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Return of Submitted files……. Office copy sent for fair copying.. Comparing o/c and fair Despatching . . Tagging o/c in the current file. Return of O/c with despatch seal

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Clubbing of files…….Files Addressing the same issue can be clubbed 1.Obtain order for clubbing In the OLD file 2. Club the Note files. Old Note File Top New Note File Bottom. Give continuous page numbers. Club the current Files Tagging o/c in the current file.. Return of O/c with despatch seal

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NOTE FILE……... LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS UNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT NOTE. SUB-LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS.-POSSIBILITY OF ASSIGNMENT UNDER ZERO LAND LESS SCHEME. REF-FAX MESSAGE NO B1- 543566/14 DT 14/09/14 from SECY REVENUE (S) Dept. C1-5476/14 )

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drafting…. C1-9756/14 District Collector, kottayam sub- ref. I invite kind attention to the ref cited …… .........................................................................................

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Sending e mail messeges …. C1-9756/14 District Collector, kottayam sub- ref. I invite kind attention to the ref cited …… .........................................................................................

SUBMISSION OF FILES MATERIALS NEEDED..:

SUBMISSION OF FILES MATERIALS NEEDED.. PENDING BACK FILE NEW FILE. DISPOSAL. STOCK FILE . SIMILAR BACK FILE. TIME LIMIT. .

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DOM…. FLAGGING…….

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DOM…. LINKING

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DOM…. LABELLING…….

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DOM…. TAGGING…….

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DOM…. FLAP COVER…….

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Receipt of application.…. ……. Endorsement………. To my customers, I will find a way…..or I will make one. Comprehensive communication………. Stamp/ Phone number/ annexures

DISPOSAL jackets.:

DISPOSAL jackets. L:Dis. K:Dis. R:Dis. N:Dis. . XN: Dis.

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Files having no action in the immediate future…. Disposal Jackets.…….

PERIODICAL INSPECTION OF PR…..REGISTERS TO BE SUBMITTED…RESUBMISSION WITHIN 48 HOURS.:

PERIODICAL INSPECTION OF PR…..REGISTERS TO BE SUBMITTED…RESUBMISSION WITHIN 48 HOURS. 1.PERSONAL REGISTER. 2.RUNNING NOTE. 3.PERIODICAL REGISTER. 4.STOCK FILE 5.ARREAR LIST..

SMART despatch…..:

SMART despatch ….. Tapal . Messenger Phone.. E mail Fax.

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. Thank You ………………… T. J Joseph, Additional Tahsildar , T. James Joseph, Adhikarathil , Kottayam,Kerala .

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