Amadeus Course 1 Part 1 combined 4 Lessons

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http://multiwings.blogspot.com M U L T I W I N G S WebTravel Academy Mira-Bhayandar, Mumbai – I N D I A COMPUTER-BASED TRAINING Airlines Reservations & PNR Management Course Emulating Amadeus Global Distribution System Course 1 – Part 1 | Lesson 1 - Section 1 Signing in to Amadeus System Copyright ( C ) 2011 Onwards ALL RIGHTS RESERVED http://multiwings.blogspot.com

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Welcome to Multiwings WebTravel Academy ‘s Professional Training in Airlines GDS Reservations and PNR Management – Course 1 Emulating Amadeus Global Distribution System (GDS) Course 1 is divided into 9 Parts and has 31 Lessons with 9 Quizzes and one Final Exam. Part 1 consists of 4 Lessons and is already published in each individual lesson & also a single edition combining all 4 lessons and is available on www.ebook.com/ebooks/education However aspiring candidates from India can purchase the eBooks directly from us in Indian Rupees. Write an email to amar.kewlani@gmail.com to show you way forward with the registration & enrollment process and on how to remit the fees to us in Indian Rupees. Please include your brief profile along with your postal address in India and contact telephone numbers.

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After completion of each Part, there will be 1 Quiz to attempt, which will test the students with questions based on the materials covered in the Lessons of that particular corresponding Part. You will be directed at appropriate pages in the Lessons whenever the need arises on how to access the Online Quizzes and in the end of the course, i.e. Lesson 31, on how to attempt your Online Exam. The training material in this eBook is designed to give you an idea on how a Global Distribution System (GDS), such as Amadeus in this case, operates. A GDS is an efficient and common automation tool used throughout the travel industry. Travel professionals all over the world use any one of the six major GDS's to sell travel-related products such as air, hotel, and car rentals. GDS's are also used to issue automated travel documents. Knowing how to operate a GDS will improve and enhance your career prospects in the travel and airline industry as Reservations and Ticketing Agents.

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This special publication of Part 1 eBook, binds all the 4 Lessons together in one eBook. Instead of purchasing 4 different eBooks of Part 1, you now have a single eBook wherein the contents of all the 4 Lessons, i.e. from Lesson 1 to Lesson 4, are bonded in this eBook. Following Lessons are incorporated in this eBook. Lesson 1 – Sign-In & Sign-Out with Agent Assembly Areas (AAA) Lesson 2 – Encoding & Decoding of Cities | Airports | Airlines | Aircrafts & Countries Lesson 3 – Various Ways To Retrieve & Display PNR/s in AAA Lesson 4 – Various Sub-Fields of a PNR & How To Display in AAA Keep visiting http://multiwings.blogspot.com

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The training provided herein in Course 1, consisting of 31 Lessons, has been designed to teach GDS entries and GDS responses, and the concepts behind them. This is accomplished through a series of carefully written lessons and simulation video clips and the resultant displays are true facsimiles of real GDS responses. In this very first Part of 4 lessons, you will see the simulation of the basic Amadeus GDS entries and after completion of all the 4 Lessons, you will be able to, 1. Sign-In and Sign-Out of Amadeus System 2. Jump and Move between Six Agent Assembly Areas (AAA) 3. Encode Cities and Airports 4. Decode Cities and Airports 5. Encode and Decode the Airlines 6. Encode and Decode the Aircrafts 7. Encode and Decode the Countries 8. Retrieve a PNR in AAA 9. Ignore a PNR from AAA 10. Retrieve various subfields of a PNR in AAA 11. Circumvent Similar Names List Situations 12. Interpret and identify various PNR elements and identify which ones are mandatory elements and which ones are optional elements.

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Introduction to Amadeus GDS The modern industry of travel is a complex web of information, service and technology. The tool of the modern travel agent is the use of any one of the powerful Global Distribution System, such as, to name a few, Abacus | Amadeus | Apollo | Galileo | Sabre and Worldspan. A GDS is an efficient automation tool used by travel industry fraternity and travel professionals throughout the world use any one of the above mentioned systems to provide rapid and complete answers to a diverse group of travelers. The trained travel professionals use any one of these powerful systems to perform their jobs efficiently and competitively and make instant reservations with immediate confirmations.

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Amadeus architecture is based on open electronic system of computerised travel network of information exchange and at the same time it is extremely advanced and fast growing and perhaps the youngest of all the GDS. http://www.youtube.com/watch?v=QqF8iS57-H0 It is said that when you connect to the Amadeus database in Erding, in Germany, you are connecting to the largest civilian database ever stored, perhaps in the whole world. The primary objective of this training is to teach you how to build and manage complete and accurate airline reservations in a PNR and the Airlines GDS Reservations & PNR Management will be the focal point of this training.

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In a Global Distribution System – GDS, a PNR is Divided into three main divisions The Name/s Element Division The Itinerary Division, and The Other Miscellaneous Passenger (PAX) Data Division Passenger is abbreviated as PAX in travel industry and PNR = Passenger Name & Record, it’s a sort of electronic data file, which is stored in the main respective GDS computing database center/s, like as you learned in the 1 st Lesson that Amadeus has its main database in Erding, in Germany.

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The Names Element Division In this division all the names of the travelling passenger/s are stored, be it a single adult or a child or a group of adult or child PAX/s, who occupy the seat/s onboard the aircraft they are booked for and are equal to the number of seats booked in a single corresponding PNR. Most of the participating airlines in a GDS restrict the travel industry reservations and ticketing agent to book either 4 or 7 or 9 PAX in a Single PNR file, which depends upon the demand of seats from a particular market on a particular route in particular seasons of travel known as High season or Shoulder Season or Low Season periods or Weekend or Weekday travel days. This restriction is also know as Minimum Threshold Limit allowed by an airliner to book seats in a single PNR file.

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The Itinerary Division In this division all the Actual Travelling and Arrival Not Known (ARNK) segments are stored. You will also find in this division all the Open (which is now redundant), Passive, Ghost and Wait-Listed segments. You will learn more about all the above mentioned segments when you will be introduced to Lessons on, How To Create a GDS PNR with 5 Mandatory Elements called P.R.I.N.T. and in How to Add Other Segments in a active PNR. There is no limitation of addition of segments in a single PNR file, however some airliners in some markets do restrict the number of segments to be booked in a single PNR file. (See HEETT XX. Use Airline code in place of XX )

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The Other Miscellaneous Passenger (PAX) Data Division This section starts immediately after the last itinerary element and contain various miscellaneous data pertaining to all the PAX in a PNR file and includes 3 mandatory elements. The 3 mandatory elements, which it includes are, as follows:- The Contact Element/s (the AP elements in a PNR) The Ticketing Arrangement Element (the TKTL or TKOK element) The Received From Element (not shown in the face of a retrieved PNR)

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The other optional miscellaneous PAX data element/s found in the 3 rd Division, are:- The OSI – Other Service Information Element/s (the OS element/s in a PNR) The SSR – Special Service Request Element/s (the SR elements in a PNR) The Form of Payment Element (the FP element in a PNR) The General Remarks Element/s (the RM element/s in a PNR) The Ticket Issued Elements (the FA & FB element/s in a PNR) The Mailing Address Element/s (the AM element/s in a PNR) The Delivery Address Element/s (the AD element/s in a PNR) The Seating Element/s (the NSSA or NSST or RQST etc element/s in a PNR) The Meal Request Element/s (the AVML or DBML or KSML etc elements) The Frequent Flyer Element/s (the FQTV element/s in a PNR) The Fare Validating Airline Element (the FV element in a PNR) The FM, FE, FT element/s and so on…….. They will be introduced as and when they appear in a PNR, depending upon the need they call for their presence.

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Disclaimer All information contained in this and all feature Lessons of Course tilted as Airlines GDS Reservations & PNR Management, the same are compiled for training purposes. No person should act on the basis of any of the information contained in this computer-based training program without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, Multiwings WebTravel Academy, Mumbai – INDIA, shall not be held responsible for loss or damage caused by errors, omissions, or misinterpretation of the contents hereof. Furthermore, Multiwings WebTravel Academy, Mumbai – INDIA, expressly disclaims all and any liability to any person, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person in reliance on the contents of this computer-based training program.

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All Rights Reserved – No Reproduction No part of the Multiwings Airlines Reservations & PNR Management computer-based training program be sub-licensed, published, sold, transferred, redistributed, or disclosed, nor may this product be reproduced in any form by any means, partially or in its entirety, electronic or mechanical, including photocopying, screen copying, or otherwise reproduced in any media, and/or combined with or incorporated into any other product, for any purpose.

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Before proceeding to next frame of slides, I need to inform you that in system entry format, whatever alphabets which are shown in RED is to be presumed as mandatory system entries or function/s that cannot be changed. On the other hand whatever alphabets you will be encountering in GREEN or BLUE or in any other color, apart from RED , the same is to be presumed as changeable system data or whatever is in green that part can be changed to any substituted data as required from time to time or as need of the hour. For example, the entry to retrieve a PNR from main database to your AAA, we use the entry RT/ followed by the surname of the PAX and if we are supposed to retrieve a PNR for a PAX with surname KEWLANI, then the system entry would be RT/ KEWLANI . This combination of system format entries are presented in different colors to ensure that you understand the system format entries very clearly and can immediately know which are mandatory system entries and which are substitutable entries. Hope it is quite clear now.

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Following entries will be covered in this Lesson Entry Purpose JI* 0001 XX /GS Sign in agent with ID code 0001 , who has XX as initials and duty code /GS JO* Sign out of Amadeus JM B Switch to agent work area " B " JD Display the status of all agent work areas

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EXPLANATION ----------- TO SIGN IN TO AMADEUS, YOU USE A UNIQUE COMBINATION OF A SIGN-IN CODE OR SIGN-IN ENTRY. YOUR SIGN-IN CODE IS CREATED FOR YOU BY EITHER YOUR LOCAL SECURITY ADMINISTRATOR (LSA) FROM AMADEUS OFFICE OR YOUR OFFICE MANAGER OR SUPERVISOR WHO CAN GRANT ATTRIBUTES TO YOUR SIGN-IN THAT CONTROL THE FUNCTIONS YOU ARE ALLOWED TO USE AND THE LEVEL OF SECURITY YOU ARE PERMITTED TO HAVE. THE SIGN-IN CREATOR MAY ALSO SET YOUR SIGN SO THAT YOU HAVE TO ENTER A PASSWORD WHEN YOU SIGN IN. IN THIS CASE, AFTER ENTERING YOUR PASSWORD, YOU SIGN IN WITH YOUR SIGN-IN AND A DUTY CODE. THE DUTY CODE IS PART OF THE SECURITY STRUCTURE IN AMADEUS. YOU MAY HAVE MORE THAN ONE POSSIBLE DUTY CODE, IN WHICH CASE YOU CHOOSE THE ONE YOU NEED FOR THE WORK YOU ARE DOING.

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AGENT SIGNS AND LOCAL SECURITY ------------------------------ IN AMADEUS, MANY OF THE SECURITY FEATURES ASSIGNED TO AN AGENT SIGN ARE GOVERNED BY LOCAL SECURITY. WITH LOCAL SECURITY, A LOCAL SECURITY ADMINISTRATOR SETS ATTRIBUTES FOR EACH AGENT. - THE LEVEL OF SECURITY FOR THE AGENT (PASSWORD CONTROL, TIME-OUT PERIOD, ETC.) - THE AGENT'S RIGHTS AND DUTIES (PRACTICE TRAINING INSTRUCTOR, AMADEUS EXTENDED OWNERSHIP ADMINISTRATOR, ETC.) - THE AGENT PREFERENCES (LANGUAGE, QUEUE SORTATION CATEGORY, TIME PREFERENCE, ETC.) MARKET SPECIFIC SETUPS CAN OVERRIDE SETUPS FROM LOCAL SECURITY ADMINISTRATORS. FOR MORE INFORMATION ON LOCAL SECURITY, ENTER HE LSA .