ServiceNow_Admin_Training_Program

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Presentation Description

The ServiceNow Admin Training program is designed to help you understand the fundamentals behind the ServiceNow platform. Throughout the training, we develop a Real world application that is designed to highlight the key capabilities of ServiceNow. Packed with hints, tips, and examples, this training helps you to master ServiceNow quickly and efficiently and you can clear the ServiceNow Certification very easily after this training.

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Presentation Transcript

An overview of ServiceNow training program :

An overview of ServiceNow training program Let’s Get Started!

Description:

Description The ServiceNow Admin Training program is designed to help you understand the fundamentals behind the ServiceNow platform. Throughout the training, we develop a Real world application that is designed to highlight the key capabilities of ServiceNow. Packed with hints, tips, and examples, this training helps you to master ServiceNow quickly and efficiently and you can clear the ServiceNow Certification very easily after this training.

Course objectives:

Course objectives Explain Service-Now com key features and benefits. Perform core configuration tasks Manage data with table, the configuration management database (CMDB), import sets and update sets. Understand core Service-Now com applications and modules. List the high-level setup steps for the mandatory dependencies. Understand the high-level process involved in implementing Service-Now com ITSM platform (post-mandatory-dependency-implementation) Work with the User Interface (UI) policies, data policies, UI actions, business rules and client scripts Add users group and roles

Objectives:

Objectives Describe how the out-of-box Self-Service Application pages display. Configure baseline dashboard, Configure alters and notification Describe options for configuring Self-Service Application Initial Landing Pages. Explain how to verify the initial implementation. Configure workflow activities and approvals Describe which major ITIL/ITSM features are supported by Service-Now com, including multi-currency price list support. Create a basic request, move to change and problem, and create a knowledge-base entry. Explain the source of ticket types used in Service-Now com. Create and maintain SLAs. Create and maintain Service Catalog. Describe the main features and functionality of Service-Now com Applications

Why ServiceNow? :

Why ServiceNow? ServiceNow is changing the way as an individual’s work exciting, that offering special administration for each office in a brilliant attempt, including IT, HR, offices and more. ServiceNow can do deep outstanding administration operations and business abilities for tremendously growth.

Prerequisites:

Prerequisites Individual should have fundamental knowledge on database tables and columns. Ability to design, test and troubleshoot JavaScript. Informality on Successful Achievement with Code Academy’s JavaScript will motivate. Trainers will module you on those meals. We will embrace all the modules in ServiceNow merchandise

Target Audience:

Target Audience Incident Manager Problem Manager Configuration Manager Functional Owner ServiceNow Administrator, Developer Service desk manager Project Manager Anyone who wants to learn ITIL/ITSM implementation using ServiceNow

Training highlights:

Training highlights In depth & authorized course material with real time Case Studies Highly qualified trainers 24X7 Server Access for Practice. Learning Access & 24x7 technical supports We provide normal track, weekend, and fast track classes Hands-on & Recorded sessions for further use Training Completion Certificate On Demand Demo sessions at student flexible timings .

Our Partners:

Our Partners

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