COMMUNICATION : COMMUNICATION This is a mean, not an end.
A dynamic and purposeful process by which information is exchanged in an organization.
Communication is the art of developing and attaining understanding Purposes of Communication : Purposes of Communication To enhance acceptance of organization rules by employees
To increase greater commitment to organizational behaviour
To provide necessary data for decision making
To clarify the task responsibilities and authority etc. Communication Process : Communication Process Who? Source (sender)
Encoding (Mental wrapping of message)
Message (Verbal, written, and Symbols etc.)
Facial Expression, Touch and Body Movement, Time (Communication speed) Communication Process : Communication Process Verbal It includes face to face and Telephone
To Whom (Receiver)
With what effect
Decoding and Response
Feedback Communication Process : Communication Process Attempts to minimize the time and cost of communication.
Attempts to most accurate sending and receiving of information. Barriers to Communication : Barriers to Communication Lack of openness
Degree of motivation
Snap Reactions Barriers to Communication : Barriers to Communication Interference
Projection Barriers to Communication : Barriers to Communication Time Constraints
Halo Effect (A process of general impression which is favourable or unfavourable used by judges to evaluate specific traits). Improving Communication : Improving Communication Recognize essentiality
Listen with your eyes
Believe what you see
Listen to understand
No political discussion at work Improving Communication : Improving Communication Plan, Plan, and Plan
Create positive environment
Use the grape wine (All Channels)
Avoid religious/sectarian discussion
Use Human Relations Tool Improving Communication : Improving Communication Empathize (Know intimately the needs of the receiver)
Address Employee Hygiene and Annoying habits
Be Open to Feedback
Keep it short, stupid. (KISS) Improving Writing Skills : Improving Writing Skills Organize what you want to say beforehand
Think about the message you want to convey
Find a way to organize all those thoughts into a coherent, logical fashion Slide 13: Write With Necessary Caution...
Be mindful of the fact that once something is in written form, it cannot be taken back. Communicating in this way is more concrete than verbal communications, with less room for error and even less room for mistakes Slide 14: The Importance of "Style"...
Avoid the use of slang words
Try not to use abbreviations (unless appropriately defined)
Steer away from the use of symbols (such as ampersands [&])
Clichés should be avoided, or at the very least, used with caution Slide 15: Brackets are used to play down words or phrases
Dashes are generally used for emphasis
Great care should ALWAYS be taken to spell the names of people and companies correctly Slide 16: Numbers should be expressed as words when the number is less than 10 or is used to start a sentence (example: Ten years ago). The number should be expressed as a figure (example: My brother is 13)
Quotation marks should be placed around any directly quoted speech or text and around titles of publications
Keep sentences short Stick to your topic : Stick to your topic It includes avoiding the tendency to start discussing irrelevant subjects half-way through
Remain focused on your topic or original message throughout the entire document, not just the beginning! Clarify any requests or terms : Clarify any requests or terms Try to avoid ambiguous terms, such as “too much”, or “just enough” or “soon”
You should also specify specific dates and times
effective written communication means the reader can actually understand what you are trying to say Explain any foreign or technical terms or references : Explain any foreign or technical terms or references explain any foreign or technical terms and references or avoid using them if they aren’t necessary. For Example, the ancient Greek word, apeiron, meaning unlimited or boundless. The only thing your reader will understand after reading your written correspondence is your “apeiron” lack of judgment! Writing an Essay : Writing an Essay Understanding the essay topic (analysing the question)
Brainstorming and planning the essay
Knowing about types of information for your essay
Prepare an outline or diagram of your ideas.
Write your thesis statement.
Add the finishing touches
Gathering and using information in your essay Slide 21: Write the introduction
Write the body
Write the main points
Write the sub-points
Elaborate on the sub-points
Write the conclusion Construct the essay: Structure of the academic essay : Paraphrasing, Summarising and Quoting
Grammar and writing style
Proofreading the essay Construct the essay: Structure of the academic essay Slide 23: THAKS FOR YOUR PATIENCE