Category: Education

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COMMUNICATION This is a mean, not an end. A dynamic and purposeful process by which information is exchanged in an organization. Communication is the art of developing and attaining understanding

Purposes of Communication : 

Purposes of Communication To enhance acceptance of organization rules by employees To increase greater commitment to organizational behaviour To provide necessary data for decision making To clarify the task responsibilities and authority etc.

Communication Process : 

Communication Process Who? Source (sender) Encoding (Mental wrapping of message) Message (Verbal, written, and Symbols etc.) Channel (Medium) Non-verbal Facial Expression, Touch and Body Movement, Time (Communication speed)

Communication Process : 

Communication Process Verbal It includes face to face and Telephone Written To Whom (Receiver) With what effect Decoding and Response Feedback

Communication Process : 

Communication Process Attempts to minimize the time and cost of communication. Attempts to most accurate sending and receiving of information.

Barriers to Communication : 

Barriers to Communication Lack of openness Filtering Degree of motivation “Either-or” thinking Assumptions Snap Reactions

Barriers to Communication : 

Barriers to Communication Interference Poor-Listening Skills Fear Language Projection

Barriers to Communication : 

Barriers to Communication Time Constraints Perception Stereotyping Halo Effect (A process of general impression which is favourable or unfavourable used by judges to evaluate specific traits).

Improving Communication : 

Improving Communication Recognize essentiality Listen with your eyes Believe what you see Listen to understand No political discussion at work

Improving Communication : 

Improving Communication Plan, Plan, and Plan Create positive environment Use the grape wine (All Channels) Avoid religious/sectarian discussion Use Human Relations Tool

Improving Communication : 

Improving Communication Empathize (Know intimately the needs of the receiver) Address Employee Hygiene and Annoying habits Use Pictures Be Open to Feedback Keep it short, stupid. (KISS)

Improving Writing Skills : 

Improving Writing Skills Organize what you want to say beforehand Think about the message you want to convey Find a way to organize all those thoughts into a coherent, logical fashion

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Write With Necessary Caution... Be mindful of the fact that once something is in written form, it cannot be taken back. Communicating in this way is more concrete than verbal communications, with less room for error and even less room for mistakes

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The Importance of "Style"... Avoid the use of slang words Try not to use abbreviations (unless appropriately defined) Steer away from the use of symbols (such as ampersands [&]) Clichés should be avoided, or at the very least, used with caution

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Brackets are used to play down words or phrases Dashes are generally used for emphasis Great care should ALWAYS be taken to spell the names of people and companies correctly

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Numbers should be expressed as words when the number is less than 10 or is used to start a sentence (example: Ten years ago). The number should be expressed as a figure (example: My brother is 13) Quotation marks should be placed around any directly quoted speech or text and around titles of publications Keep sentences short

Stick to your topic : 

Stick to your topic It includes avoiding the tendency to start discussing irrelevant subjects half-way through Remain focused on your topic or original message throughout the entire document, not just the beginning!

Clarify any requests or terms : 

Clarify any requests or terms Try to avoid ambiguous terms, such as “too much”, or “just enough” or “soon” You should also specify specific dates and times effective written communication means the reader can actually understand what you are trying to say

Explain any foreign or technical terms or references : 

Explain any foreign or technical terms or references explain any foreign or technical terms and references or avoid using them if they aren’t necessary. For Example, the ancient Greek word, apeiron, meaning unlimited or boundless. The only thing your reader will understand after reading your written correspondence is your “apeiron” lack of judgment!

Writing an Essay : 

Writing an Essay Understanding the essay topic (analysing the question) Brainstorming and planning the essay Knowing about types of information for your essay Prepare an outline or diagram of your ideas. Write your thesis statement. Add the finishing touches Gathering and using information in your essay

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Write the introduction Write the body Write the main points Write the sub-points Elaborate on the sub-points Write the conclusion

Construct the essay: Structure of the academic essay : 

Paraphrasing, Summarising and Quoting Grammar and writing style Proofreading the essay Construct the essay: Structure of the academic essay

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