Human_Relations_Approach-Part_1-The_Basics

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The Human Relations Approach : 

copyright Marshall Scott Poole The Human Relations Approach Part 1: The Basics of the Theory

I. Background : 

copyright Marshall Scott Poole I. Background Metaphor Organization as a Family Emphasizes affective bonds as a basis for organization Combines this with emphasis on work

I. Background : 

copyright Marshall Scott Poole I. Background B. History Born from an attempt to apply classical scientific management principles The Hawthorne Studies The Hawthorne Works Chicago

I. Background : 

copyright Marshall Scott Poole I. Background Hawthorne Studies Fritz Roethlisberger Elton Mayo Separated at birth?

II. Human Relations Theory : 

copyright Marshall Scott Poole II. Human Relations Theory A. Basic Assumptions Organizations should be cooperative systems Cooperative work is led by the manager Since cooperation is beneficial, individualistic behavior should be discouraged Hierarchy still important, but it is a hierarchy of relationships as well as rules Meeting the needs of employees is a critical motivator of cooperation. Different employees have different needs Mary Parker Follett

II. Human Relations Theory : 

copyright Marshall Scott Poole II. Human Relations Theory B. McGregor: Distinguished two philosophies of management Theory X: People basically don’t like work They are only motivated by economics (money) They must be closely directed and supervised if they are to contribute to the organization Another McGregor

II. Human Relations Theory : 

copyright Marshall Scott Poole II. Human Relations Theory B. McGregor Theory Y: Work is a natural part of human experience People will exercise self-direction and self-control to serve goals that they believe in People seek rewards other than economic rewards, including intrinsic satisfaction from their work People enjoy and seek autonomy and self-control They can be creative in their work and that, too, can be rewarding Most workers potential is only partially utilized

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copyright Marshall Scott Poole

II. Human Relations Theory : 

copyright Marshall Scott Poole II. Human Relations Theory C. Maslow’s Hierarchy of Needs Self-Actualization Esteem Affliation Safety Physiological Prepotency: Lower order needs must be satisfied before one attempts to satisfy higher order needs Abraham Maslow

II. Human Relations Theory : 

copyright Marshall Scott Poole II. Human Relations Theory D. Satisfaction of Needs Motivates Employees to Be More Productive The greater an employee’s satisfaction, the more productive he/she will be

II. Human Relations Theory : 

copyright Marshall Scott Poole II. Human Relations Theory E. Superior-Subordinate Relationship is Stressed Beyond command and control If superior-subordinate relationships help satisfy employee needs, the supervisor can influence the employee Both task and supportive functions of leadership are emphasized Emphasis on a positive work climate

Question:Which of Maslow’s Needs Does a Promotion to a Better Position Meet? : 

copyright Marshall Scott Poole Question:Which of Maslow’s Needs Does a Promotion to a Better Position Meet? A. Safety B. Affiliation C. Esteem D. Self-actualization

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