II. The Future of Work :
Copyright Marshall Scott Poole II. The Future of Work Knowledge Work
Definition: Work that involves the creation and application of knowledge
Examples: Science, Engineering, Law, Human Resources, Finance, Education, Management, Consulting
Knowledge workers will be in the top tier economically and in terms of lifestyle, with others lower on the ladder
II. The Future of Work :
Copyright Marshall Scott Poole II. The Future of Work A. Knowledge Work
Hot Spots and Networks
International networks are forming for the circulation of capital, knowledge, and knowledge workers
They form around “hot spots” where innovative people and organizations are located
e.g., Silicon Valley, LA, Seattle, Austin, Chicago, New York, Singapore, Tokyo, Bangalore, Mumbai, London, etc.
Most innovation and growth will occur in and be stimulated by these networks
Where you live may make a difference
II. The Future of Work :
Copyright Marshall Scott Poole II. The Future of Work B. Service Work
An increasing portion of economy in developed nations devoted to service, much more than to manufacturing
Quality of service key issue
Communication key aspect of service: Creating interaction bond with client/customer
II. The Future of Work :
Copyright Marshall Scott Poole II. The Future of Work C. The New Employment Contract
In the good old days….
The employee would give the employer, loyalty, and long-term commitment to the organization
The employer would give the employee job security: implicit lifetime employment, generous fringe benefits, internal career promotions, job skills training
II. The Future of Work :
Copyright Marshall Scott Poole II. The Future of Work C. The New Employment Contract
Today….
The employee gives the employer intense short-term effort
The employer helps the employee achieve employability: short term project experience, internal job reassignments; skills useful elsewhere
The employer relies on external employees for much of its needs: contingent employees, outsourcing, joint-ventures
The employee has to cultivate external contacts: through networking; through skill training by community colleges, external vendors, and others