V. Communication in the Classical Organization :
V. Communication in the Classical Organization Communication Serves a Command and Control Function
Purpose of communication is to give orders, monitor work, and ensure system functions as efficiently as possible
Communication not related to work is not relevant, unless it gets in the way of work
Implicit bargain between management and workers
V. Communication in the Classical Organization :
V. Communication in the Classical Organization B. Organizational Structure is Designed to Limit Communication
Unrestricted communication results in overload and distraction
Communication may introduce “friction” into the machine
Classical organization seeks minimum necessary communication
Formal channels, consciously planned
Structure is a substitute for communication
An Important Structure: The Form :
An Important Structure: The Form Department of Communication
Permission to Enter a Full Course
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V. Communication in the Classical Organization :
V. Communication in the Classical Organization C. Vertical Flow of Communication is Emphasized
Downward
Clarity and accuracy of directions is stressed
Written mode of communication emphasized
Upward: 4 types of messages
Information employee needs to transmit to carry out work
Information about whether commands were followed
Information about problems
Ideas and suggestions about how to improve work
V. Communication in the Classical Organization :
V. Communication in the Classical Organization D. Communication is Standardized and Formalized
Standardized procedures for communicating
Code words and specialized language
V. Communication in the Classical Organization :
V. Communication in the Classical Organization E. Linear Model of Communication
Communication is conceived of as transmission of information
Source formulates message and transmits it through some channel to a receiver who interprets it.
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